Check in was terrible. Couldn’t seem to get three valid cards to work. Room and service were minimal, we had to repeatedly request what we needed. The rooms need a microwave. The garbage bags, requested several times, might hold a small burrito.
I want to preface this review by saying I was extremely nervous and had a bit of lowered expectations due to the really bad reviews I've seen on Trip Advisor. For background, I consider myself to be an above average, experienced traveler. I've been all across the United States and several countries. I prefer three-star and up accommodations. I consider myself to have realistic and, most importantly, reasonable expectations. All of that said, I honestly don't understand the bad reviews Sky Rock Inn has received. I came with a group of about 20 women for a three-night, Friday through Monday trip. I enjoyed my stay! My room was just fine, and I didn't hear any of the other ladies in my group complain about their accommodations either. The room was clean. I didn't think it was "dated" or "dirty," like others seem to believe. My only complaint is the room can be a little dark as you have to rely on lamps around the room and lighting on the wall. The bathroom was a tad small, but it was clean. The hotel is marketed as a 3-star hotel - and that's exactly what it is. It's not a high-end big-name chain hotel, but I don't think it sold itself as such. No, there's no daily housekeeping, but I don't mind that at all. We are in the middle of a pandemic, and I'm sure the housekeepers don't want to be in and out of strangers' rooms all day, every day. From reading earlier reviews, I had braced myself for an awful breakfast experience. Again, I think earlier reviews were from people who are being a bit unreasonable and, quite honestly, whiny. There was a gentleman who would bag your breakfast items for you and you could choose whatever you want from several different cereals, milk, orange or grape juice, bananas, oranges, or different packaged danish-style items and muffins. Is it as good as scrambled eggs and sausage? Of course not, but it's a pandemic. A buffet-style breakfast is the last thing I'd want right now, and most hotels aren't offering hot breakfast right now. There are several surrounding places to grab a hot breakfast if it pains you that much. The hotel shuttle is convenient, and all of the drivers were very friendly and helpful. I had a prickly pear drink from the bar, and it was good. The bar offers a selection of Arizona wines and your standard alcohol. I didn't have any of the food, so I can't speak to that. The location is perfect, and the view from the outside eating area is beautiful. All in all, I think it's an average hotel with an exceptional view.…
Very pleasant and helpful staff. Concierge above and beyond. Great views and parking. Good room and location. Would have been 4 out of 5 if this were a $200-range hotel. However, we paid over $500 per night for two nights for a place with blinking lights in the bathroom and guest room; Suave bath products; lounge completely closed one of our two nights there during high season; and grab and go breakfast that was packaged and high calorie. While our stay was adequate, and while I understand that we paid high season pricing, my expectation is that the hotel will adjust itself to the higher rate and volume. At minimum, that means having lounge services available 7 days a week.
Nightmare! There were a dozen employees but no one could help with our bags. Our room smelt like mold. Balconies have no privacy so other guests can sit in your area and view. The photos are beyond deceiving, we hope that photographer was paid well. Checked in and immediately checked out! Do not stay here, spend your money elsewhere.
The rooms are dirty and old/worn. The staff is is unhelpful and (some) rude. The food is meh and the pool is tiny and awkward. My family cut our reservation short and left a day early. We’ve never done that before, I’d never stay here again and recommend you don’t either.