We stayed at the courtyard Sedona for one night after arriving pretty late due to a snow storm. All the staff we encountered were amazing and informative. The hotel lobby is gorgeous and welcoming. The pool was perfect for a quick swim. The room was spacious and well decorated. Our bathroom could use some touch ups but it was otherwise fine. Overall we would stay here again in a heartbeat.
I stayed one week in Oct. 2022. Here are the pros: I had a comfy room, with nice views from my small balcony. The location is fine, just 15 minutes from the center of town and you pass Whole Foods on the way back to the hotel. The bistro in the lobby is fine for small snacks and coffee. I did not have room service all week but did not ask for it, but the hotel is very clean. The pool and spa area is nice, the hot tub was nice after day of hiking. There is a small area in the lobby where you can buy drinks, beers, snacks etc. The cons: the parking fee is crazy since their lot is gigantic and empty. I convinced them to exempt me tho I had a huge rental car. The front desk staff was not professional as others noted; it just seemed they could care less you were there in their pricey hotel. Rude yes, but I’m used to getting rude staff all over the country , it’s just a shame no one seems to appreciate having a job these days. Or know what customer service means. Overall it was a comfy stay in a resort setting.…
If you want the best bang for the buck, I recommend this property. It truly is a great value. The location is fantastic, the property is aesthetically pleasing, clean, and well maintained. The surrounding scenery is eye candy deluxe. The only complaint would be the lack of complimentary food offerings and the service. However, this is a minimal inconvenience compared to the rest of the positives this property awards. I would definitely stay here again and would recommend it to anyone. Enjoy! Sedona is a great place!
Stay elsewhere. Our room was not cleaned once in our 5 day stay, the "bistro" was not great and overpriced, and the $18 a day parking fee added on at the end negates any pricing differences compared to other hotels in the area. Everything else about the trip was wonderful, you can't go wrong at any local restaurant and every hike in the area is gorgeous. The hotel was without a doubt, the only negative experience during our trip.
I’ve given them another chance and they failed miserably . Last time I stay here As an ambassador member I’ve never received such lousy service . I’ve stayed here 30 nights over the last few years and the service has gotten noticeably worse . I should say non- existent. A 5 night stay . We were told the room would be serviced every other day and we requested daily and we got nothing the entire 5 days . Asked again the girl at the desk barely acknowledged our request and still nada . We were given a room with 2 doubles even though I reserved a king . There is absolutely no greetings when you come in and out from any of the staff . The only time I was addressed was when I was wheeling my luggage out and they asked if I was checking out. I am a loyal Marriott guy and have stayed at courtyards all over the country and never been treated so poorly . Now that said the hotel is situated on an amazing piece of property and the back of the hotel has fantastic views . It’s a very pretty property but the lack of service kills it . Last time I was here the manager was incredibly rude but I thought I’d give them another chance . I’m done .. I visit Sedona 3 or 4 times a year but I won’t be staying here again.…
Superb hotel. One of the best Courtyard Marriotts I’ve stayed in (and I’ve stayed in a lot). Great staff. New rooms; well designed and maintained. Super clean. Amazing location; incredible views. Walking distance to the start of the Run Sedona event.
The place is on the far edge of Sedona, while the views are nice from the roof. the attitude isn't - A 18$ charge for parking per day was added to our bill without notifying us. They didn't refund us even after we stressed nobody ever told us about the fee, nor there was a sign. I'm a Gold member of Marriott and never encountered such sneakiness Only after checking with other reviewers, we understood it's a sneaky hotel policy
Not a good location, not walkable to anything. The pool/hot tub/outdoor area were nice, and the roof deck was great- we caught a GREAT sunrise up there! Most of the balconies did not have a good view. The cafe served Starbucks but actually had a few breakfast items that were not Starbucks food- we had french toast and a breakfast burrito that were pretty tasty.
This was by far the nicest Courtyard I've ever stayed. It was a beautiful property with amazing views and great location. Easy to everything on our list. The staff was also wonderful. The front desk and the bar staff were super friendly and wonderful. They live in Sedona, I can see why they're so happy! Would stay here again in a heartbeat!
Beware of the Parking Sergeant, RITA!! My friend and I checked in to one room for a week stay. The staff did not inform us there was an $18.00 per day parking fee. My friend and I had ONE rental vehicle. Midweek, my friend decided to invite another friend to stay with us at the hotel. That friend came in her own vehicle. So now there were 2 vehicles pertaining to the one original room. When my friend's friend arrived at the hotel, I decided to rent my own room to have some quiet time. When I checked in to MY room I was informed by RITA there was a parking fee per day. She asked if I had a vehicle. I told her that my friend and I had one vehicle, then the extra friend had her own vehicle, but I, MYSELF, did not have a vehicle. RITA handed me the parking ticket anyway. I figured I'll clear it up when I check out, because she obviously was not comprehending what I was telling her and she was rather abrupt and rude! So, when I check out of my room, I told the front desk person to remove the parking charge, because I did NOT HAVE A VEHICLE for the single room I rented. The original room should have been charged for 2 vehicles and my room should NOT have been charged for any vehicle. So upon checkout, they removed the parking charge. A week later I see a different charge on my credit card bill than the printed bill I received at checkout. Rita backcharged me for 2 days of parking!! So I phoned the Courtyard to speak to someone about it. RITA got on the phone and told me that when I checked out that I lied to her and her staff. I then attempted to explain the situation and she would NOT let me explain. She was constantly talking over me, not letting me explain, yelling at me, CALLING ME A LIAR, and hung up the phone on me. I HAVE NEVER EXPERIENCED SUCH UNPROFESSIONAL BEHAVIOR FROM A HOTEL STAFF PERSON!! I immediately phoned back and again started TRYING to explain what happened, and again was met with constant interruption. Her tone with me was beyond snotty and sarcastic! She said when I checked out that day her manager saw me walk to a car and get in with my friend. WELL, DUH!! That was the rental vehicle that belonged to my friend and was being charged on the original room! So because I got into the car, she decided I was lying to her and charged me for a vehicle! She should have charged my friend's room for 2 vehicles and not charge my room. ALL I KNOW IS I DO NOT APPRECIATE BEING ACCUSED OF LYING, WHEN IN REALITY RITA DID NOT COMPREHEND WHAT I WAS TELLING HER!! PLEASE, COURTYARD, MARRIOTT, FIRE THIS WOMAN!! In addition, the rooms here are small and overpriced. Very disappointing for a Marriott property...they've gone downhill. Also, why are they even charging for parking? They have a ginormous parking lot that sat mostly empty the entire week we were there!…
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