Run, do not stay here. Your movement is restricted and most importantly, visitors/ family and friends are not permitted in the apartment/unit. Passports are requested upon check in AND confiscated. Don’t let the Paris Hilton smile fool you. This is a gestapo apartment unit.
Considering that after a month of travel we had nothing but the best hospitality and service throughout the Philippines this place was a surprise to us. The address given by booking.com was false and it lead me to a military base/housing (not sure). The address read as 13 West Point road whereas I believe it is KM 13 West Point road. I have no clue but ended up finding it after a long and costly taxi ride a 3 am. Once I finally reached the destination the staff was extremely rude and not helpful. I could possibly give them a pass as they were sleeping behind the front desk since it was the middle of the night however the same disrespectful service was given the second day and I am an outgoing polite and joly person. I was also given an access card that was cracked and when I returned it I was charged 500 pesos because it was damaged. The crack had gotten a bit larger and they refused to acknowledge that I was given a damaged card to start with. Overall it was mind blowing how horrible the overall experience was and please do yourself a favor and book somewhere else.…
Awful, people eating around the pool and snack bags floating about wtf and I am not talking about kids. Also lap pool only for unit owners which is clear up front so if you want to swim and not just splash about then you can pretty much forget it
Regardless of nice apartment and pool area the check in and check out procedure combined with overacting security staff the only answer for us is "Never again". It takes more than one hour to check in due to a ridiculous unefficient system with useless staff, nearly the same time to check out. The buildings are nice and well maintained, the pool area (also protected by a extensive check in procedure) is breathtaking. This will not balance the really bad experience with the staff there
JP from the Maui building is an absolute tool. Very rude and unhelpful. The staff at the siglo suites were much more knowledgeable but this was the worst experience I have had in the Philippines. Nobody has bothered to help us at all. Do not try and stay here, it appears to be beautiful but it’s very misleading.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing