Love our beautiful room! (Room1730)Staffs are very friendly & helpful from the elevator guides, room attendants, bellboys to golf cart service drivers...but most of all the efficient & couteous services of the POOL BAR STAFFS namely Timothy( he’s funny) Janssen, Neil,Menard, Sarah, Jothan & Paul... loved my piñacolada & all the food we had there at the poolside were yummy!!! The pool attendants are nice too the guys who gives us towels & change linens are very approachable too... Lifeguards on duty are very attentive! So far we enjoyed just spending our first afternoon at the pool side until we relaxingly watched the sunset!
Amidst of pandemic, Me and my family finally had a chance to stay in OKADA for 1night to enjoy my son's birthday and also t'was my Birthday too. We were very satisfied with the NEW norm process of checking in -- first, every registered guest must need to undergo DOT requirements which is the "Antigen Test" which took 15minutes for the result and very affordable price. The room was overall beyond expectations. T'was so spacious, classy decorated, and very comfortable with an elegant comfort room, stunning Jacuzzi with nice view. Having said that, I was able to have a perfect day celebration with a very comfortable place. The hotel staff are also friendly and seem to have a desire to make guests feel at home. Especially I special thanks to the front desk for making all arrangements for us with a very warm smile. Thanks to them, I was able to have a very pleasant and peaceful time with the bright impression and kindness of the front desk staff when I checked in and prior to book in. Overall, I have spent my wonderful bday with Okada even though its pandemic. Also, I would say that this hotel is one of the best hotels I’ve ever stayed here in Ph. Please keep up the great work and Please convey my appreciation to anyone else responsible for making this a very memorable stay for me. I would love to come back again soon! Cheers!!…
We stayed for a week, initially planned a long weekend which we have extended. First of all, we are grateful for most of the staff's courtesy towards us during our stay. It was not perfect but fairly satisfying, with our concerns attended properly. Although we had observed frustration from lack of manpower during peak times, we adjusted knowing they did their best to provide the required service. We had a few concerns (ex. all rooms are connected to an adjacent room without sufficient sound proof) that were addressed immediately or alleviated with an alternative offer. Most importantly, we felt safe knowing they have protocols in place (i.e. required Antigen Testing for registered guests, regular sanitation, alcohols everywhere, face mask + face shield are required at all times at common areas). Government-mandated policies, though, have many loopholes so stay vigilant and practice social distancing all the same. As our stay was during the pandemic, many things are understandably handled differently. Breakfast buffet at Medley, for example, is not as sumptuous but nonetheless still delicious and satisfying. The fountain is currently drained so the suggestion is to make sure you opt for the Bay View rooms and if non-smoking is currently not available, make sure they put you at least in a smoking room without strong trace of cigarette odor if you can tolerate it. If you have any concerns during your stay, it is best to voice it out. Their DigiValet Pad in the room provides a service for guest feedbacks and we find it very useful as they were very attentive to them. We are still living this COVID-19 nightmare so let's just all be tender and understanding. Tip as much as you can to support our front-liners. Thanks, Okada! :)…
Great customer service from sir Neilmar and sir Jansen plus sir Andyl. As a Physician. And Occupational Health Practitioner . , I give an excellent rating for health protocols and safety. Kudos to you all.
Love the pool here! And the pool bar staff too! So accommodating and friendly. We felt so welcome here. Thanks to Janssen, Neil, Ariel, Paul, and Jothan! Our family is so happy with your service. ❤️❤️❤️
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