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About
4.0
#3 of 13 hotels in Muntinlupa
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Immerse in the warmth of Filipino Hospitality as Acacia Hotel Manila opens its doors with bright smiles and utmost care that is #SimplyHeartfelt. Located at the center of the business and commercial district, south of the Metro, we introduce sound amenities and conveniences that promote the indulgence of local culture through culinary delights, design, and ambiance. Welcome home, welcome to Acacia.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Modern
Languages Spoken
English, Filipino
Location
5400 East Asia Drive Corner Commerce Avenue, Filinvest Corporate City, Alabang, Muntinlupa, Luzon 1781 Philippines
Acacia Hotel Manila
1,752 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Acacia Hotel Manila garners appreciation for its well-appointed amenities, with guests highlighting its spacious rooms, dining variety, and the high level of staff attentiveness. The welcoming atmosphere and commitment to cleanliness, noted through spotless rooms and meticulous housekeeping, are frequently praised.
While some travelers have called out minor issues with noise and a shortage of high chairs, the overall sentiment is of a hotel that delivers excellent value. Its strategic location near malls and restaurants is also a popular draw for many travelers.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Satisfactory
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We sleep there one night and yes little worn down. This hotel is still better then all the hotel I have used in the past in Philippines and the family room is big and clean but one light (lamp) was not working. Still I can after using many hotel here recommend this hotel. One of the best for this price range (5000peso for family of four) Taxi from airport ( yellow ) was around 800 peso and took 20 min.
Shopping mall 5-10 min walking distance and both Jollibee and Mcdonalds are located in front of the hotel.
Ps swimming pool was close during our stay.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from acaciahotelsmnl, General Manager at Acacia Hotel Manila
Responded Jan 20, 2020
Dear ThorKristinsson, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel at the South of the Metro. Thank you for taking time to review the property and for the positive rating. Your detailed review is much appreciated. It is important to us that our guests feel welcome and comfortable at our hotel. Your concerns are important and shall be discussed with the team to aid us in our continuous efforts to improve customer satisfaction. We look forward to your next stay with us. Sincerely, Bobby Horrigan General Manager
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Though short, I enjoyed my stay in Acacia Hotel because of their helpful/caring staff and complete amenities inside the room. The team from reception, concierge and security were all amazing. They were there to offer assistance and brief you about the need-to-know things especially for first-timers. They gave me a welcome drink and welcome platter voucher which I used by ordering from the Room Service. Also during this time, having a fridge, microwave oven and stove inside the room is highly essential. Thus, I was happy to be accorded a room with these amenities. Thank you very much Team Acacia!
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Date of stay: November 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bobby Horrigan, General Manager at Acacia Hotel Manila
Responded Sep 16, 2021
Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel for your quarantine stay. Thank you for taking the time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable at our hotel. It is very pleasing that you remarked on our good customer service and your recommendation as a staycation hotel. We wish you safety on your next adventure and look forward to your next stay with us. Sincerely, Bobby Horrigan General Manager
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This was a nice hotel . A little dated but clean and well maintained. High ceiling atmosphere gives it a luxurious feel. Location was a highlight in itself. Literally at the hotels doorstep are the popular fast food joints that open 24 hours. Other side is Commerce Center Mall which houses a cinema and on the opposite location is the Westgate complex that has a plethora of restaurants and some boutique shops. Booked a junior suite with an extra bed. Amenities are worth noting , liked the cool AC temp. Bathroom has a separate tub and bidet . Breakfast was buffet , not controlled, and the ambiance in the 2nd level gave it a relaxing feel. Most of the cuisine was tasty so it was alright. Swimming pool was just right. Staff service from front desk , breakfast area were commendable. Special mention of housekeeping which seems to went out of their way to give me extra bottles of water late night although they cannot provide the extra towel for the extra bed person that I paid for. This place is a popular wedding venue. Misgivings about the smelly grilled food in the 2nd level that spill out in the lobby when it rained that the outdoor Samanea cookout was transferred. Just a hitch , would be coming back.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bobby Horrigan, General Manager at Acacia Hotel Manila
Responded Jun 5, 2022
Dear DoctorFoxtrot, Warm greetings from Acacia Hotel Manila! Thank you very much for taking time to review the hotel and for the high rating. We are delighted that you highlighted our location, amenities, courteous staff, and over all ambience. Your positive comments shall be shared with the team and will surely motivate them to do better. We look forward to your stay with us and safe travels on your next adventure. Have a pleasant day ahead and stay safe. Best regards, Acacia Hotel Manila
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Our stay in Acacia hotel was worst. We were not treated as VIP considering our wedding event was booked in Grand Acacia Ballroom and had upgraded our room into Acacia Suite; Commerce Suite for 3 days. Mr. Clark Bundalian handled our account. We did not feel welcome during our stay, not even warm greetings in our room. It did not fulfill our expectations of a 5-star hotel.
With regards to our preparation, we are requesting for our ingress to be earlier, as our suppliers needed more than 4 hours. They were prioritizing a certain meeting, which the schedule is still tentative on the day of our event (24th of Jan), while ours was booked 6 months prior and even paid as scheduled. It was unfavorable for our side. A report, that according to Mr. Bundalian if we’d persist with our request, it would incur as a charge of P300,000. We felt greatly insulted. Concern was escalated to Events Director, Ms. Nela Nepomuceno, yet was not granted. It was only 2 days before the event when we were allowed.
We were also permitted with our pet, provided waiver should be submitted. And we complied with the rules. On the day of check-in, Mr. Clark and the rest of the personnel, visited the room informing us that we had a misunderstanding because pet is not allowed and had to bring to a pet hotel nearby. We presented the waiver and pointed on the terms and conditions, ‘it is allowed in the guest room assigned and Grand Acacia ballroom only’. They can’t just do it to us when everything was complied and prepared, even hired a caregiver. From time to time, he is visiting our room checking if there are any damages incurred by our pet.
We have been to different hotels nationwide and internationally but it was our first time were treated unfavorable by the person who handles us. We commend hotel staffs as they are serving us well, very accommodating and friendly.
Will not recommend Acacia hotel anymore.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from josemariad558, General Manager at Acacia Hotel Manila
Responded Feb 12, 2020
Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel at the South of the Metro. Thank you for taking time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable at our hotel. Kindly accept our sincerest apologies for the inconvenience caused during your stay with us. Your concerns are important and shall aid in our continuous efforts to improve customer satisfaction. We hope to be given the opportunity to make it better for your on your next visit. Sincerely, Bobby Horrigan General Manager
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We had to wait for more than an hour before we were accommodated. My husband had to voice out his disappointment before we were given the room keys. It was way past our check-in time so it was really unacceptable and there were also a lot of people who had to wait longer than we did. Their breakfast buffet had a very long waiting line and their staff were constantly at your back waiting for you to finish eating so it really felt uncomfortable. They were obviously unprepared for the number of the guests that they chose to accommodate.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from acaciahotelsmnl, General Manager at Acacia Hotel Manila
Responded Jan 28, 2020
Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel at the South of the Metro. Thank you for taking time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable at our hotel. Kindly accept our sincerest apologies for the inconvenience caused during your stay. Your concerns are important to us and shall aid in our continuous efforts to improve customer satisfaction. We hope to be given the opportunity to make it better for your on your next visit. Sincerely, Bobby Horrigan General Manager
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We were pleasantly surprised when we checked in on December 24 at 11am and was allowed to proceed to our room. What a gift! The room was clean and spacious.
The highlight of the stay was the simbang gabi. The other highlight of the stay was the buffet breakfast on Christmas day. It was just awesome. I love the tapa. Love the spread actually. We stayed for two hours in the ballroom where breakfast was served that day.
Noche buena was at the Treetop lounge where we had crispy pata, vegetable and we sipped cocktail.
Took a lot of photos as the lobby was dressed to the hilt and IG worthy.
Overall it was a fantastic family bonding. It was our second stay and still it seemed to be all new experience.
Definitely recommends the place.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from acaciahotelsmnl, General Manager at Acacia Hotel Manila
Responded Jan 8, 2020
Dear LeoneEmillia, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel at the South of the Metro. Thank you for taking time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable at our hotel. It is very pleasing that you remarked your over all enjoyable experience. Your comments shall be shared with the team that will surely delight. We look forward to your next stay with us. Sincerely, Bobby Horrigan General Manager
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If staying only to sleep then ok. Checkin fast. Rate very good and location is ok with near resto and mall nearby. Food not ok. Room service bad just order outside for delivery. Morning buffet horrible. Almost all dishes were empty at 915am. Fully booked but should have been prepared. Those that were available quality not good.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AcaciaHotelsGroup, General Manager at Acacia Hotel Manila
Responded Feb 23, 2020
Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel at the South of the Metro. Thank you for taking time to review the property. It is important to us that our guests feel welcome and comfortable at our hotel. We are delighted that you remarked our accessible location, swift check-in, and competitive room rates. Kindly accept our sincerest apologies for the inconvenience caused during your stay with us. Your concerns are important and shall aid in our continuous efforts to improve customer satisfaction. We hope to be given the opportunity to make it better for your on your next visit. Sincerely, Bobby Horrigan General Manager
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Our stay in Acacia Hotel was wonderful, everyone is so friendly and sociable. The housekeeping staff (France and her colleague who is usually cleaning our room) always sees to it that the room has freshly cleaned linens as well as towels. Well done.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bobby Horrigan, General Manager at Acacia Hotel Manila
Responded Nov 9, 2023
Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel for your stay. Thank you for taking the time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable at our hotel. We have taken note of your concern and request which shall be discussed with the team to aid us in our continuous efforts to improve customer satisfaction. We wish you safety on your next adventure and look forward to your next stay with us. Sincerely, Bobby Horrigan General Manager
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it is a very very nice hotel. architecture and views are great. the furniture complements the hotels theme. has excellent room food and service. guests feel safe and the environment is clean and sanitized great staff as well, even the pool staff really guards against accidents
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bobby Horrigan, General Manager at Acacia Hotel Manila
Responded Sep 11, 2022
Dear Valued guest, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel for your stay. Thank you for taking the time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable at our hotel. It is very pleasing that you remarked on our good customer service and your recommendation as a staycation hotel. We wish you safety on your next adventure and look forward to your next stay with us. Sincerely, Bobby Horrigan General Manager
Read more
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel airport car easy to organise by phone. Close to all shops, restaurants, malls ( with a hotel shuttle every 2 hours drop off and pick up ) and 25 minutes to the airport in reasonable time. Room very spacious to move around to have friends or family visiting. Staff are very friendly and down to earth with no pretentiousness Fantastic breakfast buffet, must pace yourself with this one
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from acaciahotelsmnl, General Manager at Acacia Hotel Manila
Responded Feb 1, 2020
Dear Valued Guest, Warm greetings from Acacia Hotel Manila! We hope that this letter finds you well and wish to convey our gratitude for considering us as your preferred hotel at the South of the Metro. Thank you for taking time to review the property and for the positive rating. It is important to us that our guests feel welcome and comfortable at our hotel. It is very pleasing that you remarked our courteous staff, accessible location, good amenities, and over all enjoyable experience. We look forward to your next stay with us. Sincerely, Bobby Horrigan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Chris M,
Greetings from Acacia Hotel Manila.
Our deluxe rooms can accommodate 2 adults and 2 kids. To further assist you with your concern, kindly get in touch with us thru email.
Thank you and stay safe.
Your Acacia Hotel Manila Family.
Hi Valued Guest,
Warm greetings from Acacia Hotel Manila!
Thank you for your query. Kindly be advised that we offer shuttle service from the international airport to the hotel. The price of a regular car is at Php 1800 per way. You may forward your room booking and flight details here.
Have a safe flight and we look forward to your stay with us.
Best regards,
Your Acacia Hotel Manila Family
There are more places to choose from in the Muntinlupa area.
PRICE RANGE
₱3,533 - ₱4,807 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Acacia Grove Hotel
LOCATION
PhilippinesLuzonMetro ManilaMuntinlupa
NUMBER OF ROOMS
262
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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