Whalesong Hotel & Spa
1 Marine Drive, Plettenberg Bay 6600 South Africa
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About
#23 of 45 B&Bs in Plettenberg Bay
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Whalesong Hotel & Spa is situated in a lush, landscaped garden in Plettenberg Bay, the jewel of South Africa’s Garden Route, renowned for its unique scenery and moderate climate. Whalesong boasts 32 spacious, comfortable en-suite bedrooms, equipped for the discerning traveller and reflecting the serene blues and whites of the ocean. To make the most of the truly spectacular scenery, each room features its own private wooden viewing deck and offers breathtaking views of the Keurbooms coastline and the Tsitsikamma Mountain Range. The elegantly furnished hotel offers double and twin rooms.
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Property amenities
Free parking
Yoga classes
Pool
Bar / lounge
Archery offsite
Bicycle tours
Babysitting
Children's playground
Street parking
Sauna
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Bowling offsite
Canoeing offsite
Evening entertainment
Squash offsite
Tennis court offsite
Water park offsite
Board games / puzzles
Children's television networks
Indoor play area for children
Kids club
Kids' outdoor play equipment
Airport transportation
Conference facilities
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Safe
Telephone
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Classic
Bay View
Languages Spoken
English, Afrikaans, German, Xhosa
Location
1 Marine Drive, Plettenberg Bay 6600 South Africa
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
Plettenberg Airport
4.8 km•
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Rental Cars
92 Restaurants
within 10 kilometers
Reviews
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Detailed Reviews
We were the only people in the whole hotel for 3 days due to the Corona Virus panic. The staff were very friendly. The spa treatment was VERY disappointing, due to the dirty towels, robes & slippers we were issued with before the treatment began. The change/shower room was also not very clean. Considering the rates for the massages, as well as the Corona virus situation, one should think that everything will be washed & cleaned with special care.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Legend Hospitality Group, Other at Whalesong Hotel & Spa
Responded Apr 3, 2020
Dear Theresa, We trust that you are well! Thank you so much for taking the time to rate & review your recent experience with us, your compliments on our friendly team are highly appreciated. We also appreciate you providing us with honest feedback regarding the treatments and rooms. Our general manager confirmed that during this time, seeing that there weren't many in-house guests, training and cleaning formed part of the team's every day activities. In both the bathrooms and parts of the spa there are darker tiles and although these are cleaned thoroughly on a daily basis, it has been mistaken in the past as being "filthy", which is in fact not the case. We do however thank you for notifying us about the condition of the towels, slippers and robes. Honest feedback from our guests is invaluable to us and assists us to improve the overall guest experience for future guests. Although we understand you do have mixed feelings after your recent visit, we do hope that you will consider visiting us once again to find everything to your preference. Kind regards The Legend Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a few days whilst exploring Plettenberg Bay area, hiring a car for some of the time. Without a car, you would find that the hotel is a little out of town.
The accommodation was reasonable, in individual buildings on the site, rather than one large building, each with a bedroom, separate bathroom, TV & fridge.
On the site was a good restaurant whose speciality was their selection of local and international gins. The local ones were worth tasting, as their ingredients were a little different to the norm.
The breakfasts provided a reasonable selection of hot and cold alternatives and the staff were very friendly and helpful at all times.
The view of the Bay from the bar was stunning.
The accommodation was reasonable, in individual buildings on the site, rather than one large building, each with a bedroom, separate bathroom, TV & fridge.
On the site was a good restaurant whose speciality was their selection of local and international gins. The local ones were worth tasting, as their ingredients were a little different to the norm.
The breakfasts provided a reasonable selection of hot and cold alternatives and the staff were very friendly and helpful at all times.
The view of the Bay from the bar was stunning.
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Date of stay: February 2020
Value
Service
Sleep Quality
Room Tip:Â Ask for a bay view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Legend Hospitality Group, Other at Whalesong Hotel & Spa
Responded Apr 3, 2020
Dear "TerryH2723" Thank you for your kind rating and review of Whalesong Hotel & Spa after your recent expereince. We appreciate your honest feedback and we are so incredibly thrilled to read that your overall experience was a memorable one. Thank you for your compliments on the accommodation, restaurants, meals, gins and the views from our Blue Whale Restaurant. We look forward to welcoming you back to the Gem of the Garden Route, Whalesong Hotel & Spa, soon! Take care, The Whalesong Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Welcome: Lackluster welcome by reception, asked to sign, given keys and then told to drive to room.
Room: They have tried to update the rooms with a neutral palette and lovely art, but they fall short with the finish. The toilet seat was painted with paint rather than just replaced with a new one. The shower door didn’t close and there was quite a bit of mold at the bottom. We had a leak outside our door, so there was always a puddle outside the room we had to step over. Nice veranda with a lovely view. No phone in the room to call reception about any issues and it's so far from the room you can’t pop there to ask anything.
Location: Not really in Plett so you have to drive for the beach / to go out for dinner.
Breakfast: Was good. Some staff were very helpful and friendly. Others looked you up and down and just ignored you. Nice selection of jams and hot food.
Would not stay again as staff made us feel unwelcome and the finish of the room was too rough. Okay for budget accommodation if you can’t find anything else.
Room: They have tried to update the rooms with a neutral palette and lovely art, but they fall short with the finish. The toilet seat was painted with paint rather than just replaced with a new one. The shower door didn’t close and there was quite a bit of mold at the bottom. We had a leak outside our door, so there was always a puddle outside the room we had to step over. Nice veranda with a lovely view. No phone in the room to call reception about any issues and it's so far from the room you can’t pop there to ask anything.
Location: Not really in Plett so you have to drive for the beach / to go out for dinner.
Breakfast: Was good. Some staff were very helpful and friendly. Others looked you up and down and just ignored you. Nice selection of jams and hot food.
Would not stay again as staff made us feel unwelcome and the finish of the room was too rough. Okay for budget accommodation if you can’t find anything else.
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My husband and I enjoyed the Hotel very much. The staff are superb and go out of their way to make your experience unforgettable. A personal touch makes it feel like home away from home! The food is outstanding and the Chef personally came to take our orders and make suggestions. Gin tasting is an absolute must. The General Manager is well trained, friendly and very chatty. Andries and Thandi excellent service and couldn’t do enough for us. Personalized postcards were left in our room for both Christmas and Condolences due the lost of a close family member. We wanted to extend our stay and were sad to leave. Clean rooms, comfy beds and excellent views. Close to town and very friendly. If you are looking to book, look now further you will be pleasantly surprised.
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Legend Hospitality Group, Other at Whalesong Hotel & Spa
Responded Dec 27, 2020
Dear Chantall, What a wonderful way to end of the last couple of days of 2020. We greatly appreciate you taking the time to rate & review your recent stay at Whalesong Hotel & Spa! Thank you for your kind comments on our staff, the service, rooms, gin tasting and the personal touch added by our General Manager, Petrus. We certainly look forward to welcoming you back for yet another unforgettable experience! Kind regards The Legend Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were pleasantly surprised by the excellent service that we received from everyone at this hotel during our stay. The rooms are spacious, albeit not very modern at all, although the soft furnishings and interior decor are up-to-date. The TV reception is atrocious! However, we were told by the GM that they are in the process of upgrading the rooms (bathrooms to be re-tiled,etc) and Multichoice had already given a quote as far as the TV reception, etc is concerned.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LegendHospitality, Public Relations Manager at Whalesong Hotel & Spa
Responded Feb 11, 2020
Dear "Stelvet" Thank you for choosing to spend your getaway at Whalesong Hotel & Spa, we are delighted to read that your time with us exceeded initial expectations and that the service was "excellent". Thank you for also providing us with constructive feedback with regards to the rooms and the reception area, we truly appreciate this and we are pleased to read that our General Manager could address all concerns in person. We do hope to welcome you back again soon for yet another "pleasant surprise" at the Gem of the Garden Route. Kind regards The Whalesong Hotel & Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and had a two day stay over at Whalesong between 26-27 Dec 2020. Our stop over was on route to our next holiday destination and didn’t have much expectations. To say we were blown away from the minute we arrived is an understatement. The hotel staff treated us like royalty, accommodating every whim and the world class chefs in the kitchen made us wish we had stayed longer.
I hope every visitor has the same superb experience and want to publicly praise the management and team of Whalesong Hotel & Spa for their World class service.
The Diamond Family
I hope every visitor has the same superb experience and want to publicly praise the management and team of Whalesong Hotel & Spa for their World class service.
The Diamond Family
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Legend Hospitality Group, Other at Whalesong Hotel & Spa
Responded Feb 16, 2021
Dear Cindy D, We deeply appreciate you taking the time to rate & share your experience at Whalesong Hotel & Spa. It was such a pleasure hosting you & it brings us absolute JOY to read that your quick stopover exceeded all expectations. Thank you for your kind words & compliments on our team’s service. We look forward to welcoming you back again soon and hopefully this time it will be for longer than a mere stopover. Kind regards The Legend Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent 8 nights at Whalesong and really enjoyed every moment! Petrus and his team were so welcoming and friendly and went above and beyond to make sure we enjoyed our stay. Our room was lovely and clean and had a beautiful sea view. Breakfast was fantastic every morning and we greatly appreciated the evening turn down service, which included chocolates and a card on Christmas. I highly recommend staying here when visiting Plett!
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Date of stay: December 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Legend Hospitality Group, Other at Whalesong Hotel & Spa
Responded Dec 27, 2020
Dear "roxye90", Thank you for choosing Whalesong Hotel & Spa as your holiday destination. We are overjoyed to read that your 8 night stay with us was a memorable one. Your kind compliments & feedback regarding the accommodation, breakfast and personal touch added by our General Manager, Petrus, is greatly appreciated! From the bottom of our hearts we thank you for your kind recommendation. We look forward to hosting again soon! Kind regards The Legend Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 90 minutes, of a 3 night stay. 50+ rooms but absolutely no staff in whole complex - just one aged gate guard with our room key. A company rep turned up, apologised saying no-one else had booked so no staff. He offered to help us find other accommodation - we did and now cannot get refund from them and Agoda who sold the property 'cannot' / will not assist.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip:Â Please get assurance that the hotel will be staffed.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose the Whalesong Hotel and Spa to host our second successful family wedding!
The spacious, clustered rooms with 24 hour security made it easy to group family and friends together.
Breathtaking views of the bay and Robberg with it’s hiking trails make for a beautiful setting.
The 5* food was served by friendly and efficient staff.
We highly recommend this incredible jewel on the Garden Route to each and every one looking forward to a peaceful and stress-free stay.
The spacious, clustered rooms with 24 hour security made it easy to group family and friends together.
Breathtaking views of the bay and Robberg with it’s hiking trails make for a beautiful setting.
The 5* food was served by friendly and efficient staff.
We highly recommend this incredible jewel on the Garden Route to each and every one looking forward to a peaceful and stress-free stay.
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Date of stay: March 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a three-night stay at Whalesong Hotel & Spa as a family. The GM, Petrus was extremely hospitable and attentive. The breakfast was scrumptious (in spite of loadshedding interruptions) and the view from the restaurant over the bay is spectacular. This hotel is a great base to explore the surrounding area with plenty to see and do. We will be back.
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Date of stay: June 2022
Value
Location
Service
Room Tip:Â Request a sea-facing room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"Right now, give it a wide berth. I hope the owners will start to take an interest before it’s too late."Read full review
PRICE RANGE
₱7,487 - ₱8,949 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
whalesong hotel and hydro
LOCATION
South AfricaWestern CapePlettenberg Bay
NUMBER OF ROOMS
32
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingWHALESONG HOTEL & SPA - UPDATED 2024 B&B Reviews & Price Comparison (Plettenberg Bay, South Africa) - Tripadvisor
Frequently Asked Questions about Whalesong Hotel & Spa
Which popular attractions are close to Whalesong Hotel & Spa?
Nearby attractions include Global Village (1.0 km) and Poortjies Beach (1.0 km).
What are some of the property amenities at Whalesong Hotel & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Whalesong Hotel & Spa?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Whalesong Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Whalesong Hotel & Spa?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Whalesong Hotel & Spa?
Conveniently located restaurants include The Burnt Orange @ Global Village, Roadside Cafe, and Do Coraçăo.
Are there opportunities to exercise at Whalesong Hotel & Spa?
Yes, guests have access to a pool, a sauna, and yoga classes during their stay.
Does Whalesong Hotel & Spa have airport transportation?
Yes, Whalesong Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Whalesong Hotel & Spa?
The staff speaks multiple languages, including English, German, Afrikaans, and Xhosa.
Are there any historical sites close to Whalesong Hotel & Spa?
Many travellers enjoy visiting Global Village (1.0 km), Old Timber Shed (1.8 km), and Nelson Bay Cave (5.8 km).