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4.0
#8 of 36 hotels in Chandler
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Our business hotel and resort in downtown Chandler, AZ, is a perfect spot to balance work and play. Crowne Plaza® Phoenix - Chandler Golf Resort features well-appointed rooms, free Wi-Fi, a sparkling outdoor pool with a jacuzzi, and elegant meeting spaces and various amenities.​​Walk to downtown Chandler, a vibrant community with microbreweries, diverse local restaurants, shops, and live music. Visit Chandler Center for the Arts before teeing off at the adjacent, 18-hole championship golf course - San Marcos Golf Course. Business travelers will be near the Phoenix Convention Center and companies like Bank of America and Intel.​Whether you're in town for business or leisure, our pet-friendly resort is the ideal place to relax and recharge.​
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
534 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled conveniently within walking distance of downtown attractions, the Crowne Plaza Resort Phoenix - Chandler Golf Resort garners appreciation for its prime location surrounded by shops and restaurants. While the hotel's cleanliness and charming, historic ambiance consistently receive commendations, opinions on value diverge, with some guests finding it a bargain and others questioning the cost versus quality.
The service is generally applauded for its cordiality and efficiency, although a few guests have encountered service hiccups. Amenities, especially the comfy bedding and dining options, are popular, but some feel the rooms could benefit from a refresh.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Divided
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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The hotel has the ideal location for being downtown. My family lives nearby which is what drew us to Chandler in the first place. Everyone met us at the hotel during our trip, to either go out to dinner or come hang out by the pool with us. The hotel lobby and bar are very charming, and the breakfast restaurant is good. The pool has a nice atmosphere even if there are kids playing you can sit away from the pool noise. There is sometimes bar service at the pool, or you can take the short walk to the lobby bar for drinks too. The courtyard with cornhole games and fire pits is a really nice spot to hang out in- they’ve kept the resort feel intended when built over 100 years ago. That being said, they’re feeling the pinch of the labor shortage and likely post-COVID $ shortages, so the cleaning staff seems stretched thin (no room cleaning service over a 3 night stay), pool bar rarely staffed, and you can plainly see all the maintenance work the buildings with the rooms so desperately need. But they have nice touches like a little market in the lobby, quality shampoo, conditioner and lotions in the room, the lobby always smells good and has great furnishings. And the staff are SUPER HELPFUL and gracious at every turn. They’re trying to keep it up- and you can see that. We loved our 3 nights there.
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip:Â Ask for a room with courtyard view- the views outside of the hotel are just parking lots or the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heidi James, Owner at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Mar 23, 2022
What a lovely review! Thank you. It was our pleasure to serve you and we hope that you will come stay with us again soon.
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This resort may not be for everyone, but we like it here. Downtown Chandler is walking distance away with shops and restaurants. The resort has and is not afraid to spend the money to continually upgrade the grounds. The rooms are comfortable, a little dated, but the hotel provides amenities like a minifrig, bottled water, K-cup coffee maker and coffee. Complimentary coffee is available at the restaurant every morning. The lounge doesn't have a happy hour but the menu appetizers are sufficient for a meal. I'd like to see the hotel switch from satellite to cable TV, because the satellite TV is not reliable with occasional loss of signal even in clear weather.
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Date of stay: January 2020
Value
Location
Service
Room Tip:Â Rooms 101-130 (and 201-230, etc.) are closest to the lobby and restaurants. Most rooms face an...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeidiSanMarcosResort, Public Relations Manager at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Jan 7, 2020
Thank you for taking the time to leave a review we appreciate your feedback. We are remodeling and improving every day and have passed your suggestions to a management team. We look forward to serving you again in the future.
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This Crown Plaza is a historic hotel located right in downtown Chandler within walking distance of quite a few excellent restaurants and bars. The hotel is a bit dated and the closest elevator to our room (east) was out of order. We were a bit disappointed with the location of our room (212). The front desk person said it overlooked the pool, but it does not. The front door faces a solid wall and the pool is around the corner about 20 yards away. The room is over the first floor gym which was noisy in the early morning. The patio faced a lovely courtyard but as the glass table was cracked, we did not use it much. Otherwise, the room was spacious and clean. We were not told that room service is provided only every 3rd day, so we did not hang our towels to dry, but when we called the front desk in the evening, they quickly brought up more towels. There were barking dogs in another room, but they were quiet by the end of the evening. The breakfast cafe staff was efficient and the food was good. The pool looked nice, but it was full of families and boisterous folks, so we passed on this. The bar staff was excellent and checked on us often. Yes, the hotel could use some upgrades, but considering the times we live in, overall, it was a nice stay.
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Date of stay: May 2021
Value
Location
Service
Room Tip:Â 1st floor garden views offer direct walk out to the grass.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heidi James, Owner at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded May 25, 2021
Thank you for taking the time to leave a review! We appreciate the feedback. We look forward to serving you again in the future.
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This property is so beautiful for the most part. They are renovating the rooms which are nice now. The only area that needs tlc is the stairwells, elevators and walkways in front of rooms. But it’s worth it just for the location. The food at the restaurant is amazing! You’ll love all the nearby shops and restaurants.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeidiSanMarcosResort, Public Relations Manager at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Jan 29, 2020
Thank you for taking the time to leave a review we are pleased to hear that you enjoyed your stay. We do have a wonderful location that can't be beat. We look forward to serving you again in the future.
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I love the spacious room with king size bed. I also like the big pool and the breakfast they have. It is a place where you can relax after you have a long day at work when you are on business travel. The only issue was that the compressor of the air conditioner made huge noise when it was working. Hope it can be fix before my next visit. The location is right aside of several good restaurants, you basically don't have to worry about what to eat.
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heidi James, Owner at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Aug 24, 2021
Thank you for taking the time to leave a review. We are pleased to hear that you enjoyed our pool and amazing breakfast! We look forward to serving you again in the future.
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The lobby/reception/bar area was newly renovated and beautiful
The bedrooms were also newly renovated and well appointed, it was so refreshing to have balconies with all the rooms
Nice tropical style pool area, very well maintained and cleaned on a daily basis.
Right in the heart of downtown Chandler which is great to be able to walk to the numerous restaurants surrounding it, but it also comes with an element of noise as a consequence
Negatives
The rooms were not being cleaned daily, on our 4 night stay our room was only cleaned once.
The exterior walkways, stair areas and balconies looked very grim and uninviting and don’t go with the rest of the hotel interior which has been recently renovated
Staff not answering phones
There was a lot of inappropriate behaviour by children in the pool area, like jumping off the fountain area into the pool, dive bombing and pushing each other in. As their parents seemed unable or unwilling to control them the hotel should have stepped in to avoid spoiling the pool experience for other guests.
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Date of stay: March 2022
Value
Location
Service
Room Tip:Â We had a room with a balcony with views over a nice courtyard area with palm trees etc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heidi James, Owner at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Mar 29, 2022
Thank you for taking the time to leave such a lovely review! We are pleased to hear that you enjoyed our spacious rooms and our lovely staff! We look forward to serving you again in the future.
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The location is premier to downtown Chandler which has wonderful amenities (bars, restaurants, shopping, comedy clubs, movie theater, etc.). The lobby bar is also lively and comfortable with an outstanding bartender named Marie. We came in the second night and she remembered out drinks from the night before even though we had only ordered one drink the day prior. Our check in was great with the clerk asking which floor we would like to be on, and was friendly. The history surrounding the hotel is interesting and the downstairs speak easy bar is pretty cool too.
Sadly, that is where the positives end. The room although large had seen better days. Black large stains on the carpet, popcorn ceilings, holes in the curtains, thin bedding, in need of a renovation. We left the following day at 11 PM and didn't return until 6 PM and nobody came from housekeeping despite us having a sign requesting it. We called down and notified the desk and asked for a new set of towels. They didn't show up so an hour later at 7 we called down again and they finally arrived putting us in a rush for 8 o'clock dinner reservations. The outside walkways had food/drinks spills the entire 3 days we were there which you had to navigate around as it was very sticky.
We ate breakfast on site and although the food was great everyone from the hostess to the servers had negative attitudes and were mumbling and grumbling about customers just requesting basic service (and it wasn't busy). After we ordered we didn't see our server again until the check was brought an hour later.
On a side note, Crust is a restaurant on the property (not owned by the hotel) and the food was amazing.
We are locals and enjoy spending the weekends downtown from a walkable location. We started out really liking this property but it quickly soured on us and we plan to stay at the Hilton Garden Inn next time we are in the area. This place could be improved so much and has potential but sadly seems to have already seen its glory days...
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Feb 3, 2024
Hello, Michelle5250 We value your opinion. It helps us understand how to serve our guests better. Thank you for making our Crowne Plaza Resort Phoenix - Chandler Golf Resort your primary choice for accommodation. I shared your comments with our management team. Our staff will review all your concerns as soon as possible. I offer you my humble apology for the details you mentioned. Your enjoyment and satisfaction are something we take very seriously, and our vocation in service is in our DNA. Hopefully, we'll get another chance to show you that we have made the necessary adjustments to offer you an even better stay. See you soon! Alejandro G. Case Manager IHG Hotels & Resorts Service
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Bed was good, had to call and ask them to bring me a microwave, which was unusual, but they brought it to me within 45 minutes. Also, of note, they do not have washers/dryers so be aware. Other than that it was a good stay. Friendly staff, AJ's has good food, and it's in an awesome location.
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Date of stay: July 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heidi James, Owner at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Jul 29, 2021
Location! Location! We do have a wonderful location. Thank you for noticing our friendly staff. We look forward to serving you again in the future.
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I had not asked for it nor am I in a positon to need one, but got a huge room which was suited for handicapped citizens. The bed was superb sleep hygiene wise.Although it had a connecting door to the adjacent room one could not hear the neighbors too loudly or that it would disturb the own well being. Got a very nice treatment at the reception and two free drink vouchers. In my opinion a great value for the money ratio. Of course depending on when you book. Mine was excellent.
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Date of stay: January 2020
Location
Service
Sleep Quality
Room Tip:Â I'd say book the upper floor rooms if possible to avoid getting "trampled on" but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeidiSanMarcosResort, Public Relations Manager at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Feb 12, 2020
Thank you for taking the time to leave a review we are pleased to hear that you enjoyed your stay. We do have a wonderful reception area that is very welcoming. We look forward to serving you again in the future.
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I was going to stay with friends but plans changed. I was the one who reserved the room so I submitted payment authorization so my friends could keep our rate and she would just pay me directly. I spent an entire day trying to get confirmation of receipt. I was put on hold 5 different times for up to 30 minutes at a time. I never got confirmation so my friend said she would just use her card so she changed the reservation to add her card to it. I checked my account and my card has been charged. What are you all doing?
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Date of stay: September 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heidi James, Owner at Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Responded Sep 7, 2021
We apologize for the inconvenience that you may have experienced. We are remodeling and improving everyday. Some of our front desk equipment was relocated. We have remedied the situation and hope that you will come stay with us again in the future.
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They are only renovating bathrooms - the bedroom areas are still old. There is construction debris all over. After you pay and check in they tell you that construction may start as earlier as 9am. It started at 8a. Read my review. Worst experience we’ve ever had. Wouldn’t stay there for free.
There are more places to choose from in the Chandler area.
PRICE RANGE
₱7,738 - ₱13,132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza san marcos golf hotel chandler, crowne plaza chandler, chandler crowne plaza
FORMERLY KNOWN AS
Crowne Plaza San Marcos Golf Resort
LOCATION
United StatesArizonaCentral ArizonaChandler
NUMBER OF ROOMS
249
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROWNE PLAZA RESORT PHOENIX - CHANDLER GOLF RESORT, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (AZ) - Tripadvisor
Frequently Asked Questions about Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel
Which popular attractions are close to Crowne Plaza Resort Phoenix - Chandler Golf Resort, an IHG hotel?
Nearby attractions include Sibley's West: The Chandler and Arizona Gift Shop (0.2 km), Chandler Center for the Arts (0.4 km), and Burst Of Butterflies Create & Paint Studio (0.2 km).
