We stayed here on the first and last nights of a 10 night trip to Costa Rica that was arranged by a travel agent. I suspect that’s how a lot of the guests end up here. It’s understandable, because the hotel meets all basic requirements: it’s clean (in our experience), quiet and safe, with comfortable beds, a good steady hum from the A/C, and even, on the higher floors, a nice view of the city. But the TV didn’t work, 2 of a total of 5 lamps were burnt out, the rooms are in desperate need of updating (last refurbished in the nineties, judging by the mustard and maroon upholstery) and the shower offered a depressing trickle of lukewarm water. As evidenced by the 5 large brass stars on the wall near the entrance this must once have been a luxury hotel. But just like in a lot of American cities, the commercial and residential hearts of San Jose have moved away from the old downtown, leaving the former cultural landmarks to decay and the parks and squares to give refuge to the unhomed. So there is absolutely no reason to stay here: nothing to see; nothing to do except wait for your shuttle. There has to be a better choice.…
For my weeklong stay in Costa Rica, I selected the Holiday Inn - Aurola for many reasons. First, it is well known for being clean, comfortable and centrally located, but it’s also a prominent landmark and the highest building in town. Service was great, while the bars and restaurants were top notch. But the hotel being the highest building was not the high point for me. The highlight for me was absolutely the staff. Beginning with the hotel manager, Carlos Garcia, who greets people to demonstrate they are not merely guests or someone ‘unknown’ with a room number. According to Carlos, each guest is special with unique needs to ensure their stay is memorable. It’s the difference between a customer and a client – the difference is his staff’s attention to personal detail and treating hotel guest as close to family as practical. They learn your first name and you’ve become family in this sparkling establishment. Holiday Inn’s “Clean Promise” is more than a slogan or trademark at their San Jose (Aurola) property – it is their total commitment to ensure their hotel retains the highest cleanliness standards. You can see it upon entering this high-rise building where it is mandatory to wash your hands at a convenient sanitation station. Workers with back-pack steamers and disinfectants frequently clean common-use and high-traffic areas. Even the housekeeping staff are armed with sanitizing and purifying tools to protect guests from any potential germs or bacteria. I felt extremely comfortable and shielded. The hotel was as close to a ‘safe house,’ in a budding city as one could expect. There were many noteworthy superstars - particularly Erick Gonzalez, the front desk supervisor. He certainly greets and treats guests like family too. He is professionalism is beyond belief. From providing me pinpoint directions to the least expensive nearby authorized COVID testing site for my return trip to the US, to printing out my speedy results in English and Spanish, Erick went out of his way to ensure my stay was stress and worry free. Erick’s boss is Rafael Rojas, is the hotel’s Rooms Division Manager. Rafael is about as close as you can get to an indispensable person I’ve ever met. If you need anything special in your room, chat with Rafael. Want a larger room with a view, talk to Rafael. Anything to do with rooms in this hotel, Rafael knows just how to make your dreams become a reality. Yet my review would be incomplete if I didn’t mention other memorable staffers like Daniel, the lead bartender at the La Palma Bar who insists everyone who enters his mezzanine pub automatically becomes his boss. Daniel can remember exactly what you drink and how you like it – he’s incredible and very personable at the same time. He donates ALL his tips to a local orphanage. The manager and staff will be the reason when I return to Costa Rica, I will definitely stay at the Holiday Inn - Aurola. A great hotel for your perfect stay in this beautiful country.…
The hotel is overpriced for what you get. There is nothing special. The hotel was clean. The furnishings and hotel is a little tired and needs an update. I wouldn't walk outside at night in this neighbourhood. They don't even give you a breakfast.
Basic rooms with all amenities including wifi and coffee machine. Bad smell in room and bathroom as no open windows there.noisy aircondition. Served breakfast and dinner, tasty. Polite staff.3 elevators.
Been staying here for 17 years. No hot water. Phone didn't work. My girlfriend lives in San Jose. Never had any issues. Reception asked if she works at Del Ray.Charged me 70.00 US. Had to call IH G to get welcome points. This hotel had had staff changes the last few years. The business center always had stock fridge on 15 floor. Nothing up there this time. Empty. They changed to Pepsi from Coke.No.kote glass bottles. This time was the worst ever in 17 almost 18 years styIng here. Still.hsvrmt got my.bill.
Daniel at the bar made my experience amazing!!! He was so kind and accommodating, definitely pay him a visit during your stay. He made delicious drinks and shared helpful tips about the city. I will miss him!
Hotel was great. The best part is Daniel the bartender on the second floor. Loves his country and those of us that come to visit. Don't miss his hospitality. Get the chicken sandwich, it feeds two hungry people.
I feel bad about giving this hotel a bad rating because the staff were very nice, but it's in need of a renovation. It's not very clean and the 17th floor restaurant was just sad. We arrived after dark and left for the airport the next morning so I didn't have a chance to walk around the heart of the city, but from what I saw, It seemed to me that the entire city is in a depressed state, and I figure that's probably why they are reluctant to invest money in this hotel. The beds were very good if that's any consolation.
I found the rooms and restaurants not very clean. The hotel is old, the rooms need a renovation, the bathrooms are cramped. The breakfast has little variety of food and not a lot of quality (compared to other 5 star hotels). Honestly, I hated it, this hotel doesn't deserve 5 stars, I've stayed in 3 star hotels much better than this one. I only liked the staff.
The hotel may have had it's glory days, but those are LONG gone. I am not sure why Holiday Inn franchised this hotel. It certainly made me not want to stay in any Holiday inns in the future. I have to say, the location is perfect and the view of San Jose from the higher floors is great. There were so many things wrong, we got to know Marco, the maintenance man really well, he was so friendly and helpful. These are the things that went wrong. We were given a room on the 8th floor. 1) a half empty pop bottle was in the fridge from the previous guest- obviously fridge had not been cleaned. 2) clock was not working 3) a cockroach was running around on the desk We moved to the 14th floor. 1) fridge not working, replaced by Marco 2) clock stopped working, fixed by Marco 3) carpeting had dirt, not cleaned in our 4 day stay There are many more things and I gave a long list of problems to the hotel management, they gave me 10000 points, why??? I don't want to ever stay at a Holiday inn again...…