Isla Verde Hotel
West Of the United States Embassy 200m, San Jose 10109 Costa Rica
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About
#7 of 98 hotels in San Jose
Location
Cleanliness
Service
Value
Hotel and Restaurant Isla Verde is a family owned business. We are located 2 blocks West from the US Embassy in Rohrmoser, close to most important bussiness centers, embassies, commercial and industrial areas, of San Jose. We are 2 miles away from the Tobías Bolaños Airport, and 12 miles from the Juan Santamaria International Airport.We have 40 rooms in total, 17 Standard rooms and 23 Deluxe rooms. Our Standard rooms are equipped with: full size and twin size beds, cable TV, private bath, AC, security box, and telephone.Our Deluxe rooms are brand new and larger rooms, equipped with: queen size beds, cable TV, 32" flat screens, modern bathrooms, AC, security box, hair dryer, telephone, complimentary gourmet coffee, and free ethernet connection to internet. All rooms include complimentary breakfast, free wireless internet, use of our business center and gym.Our mission is to make you feel comfortable, wether you are in San Jose for business or pleasure. Let us service you and become "your home away from home"!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
24-hour security
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Taxi service
Banquet room
Meeting rooms
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, Chinese and 2 more
Location
51Somewhat walkable
Grade: 51 out of 100
22Restaurantswithin 1 km
1Attractionwithin 1 km
325Reviews16Q+A51Room tips
Reviews
Traveler rating
- 196
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The staff was amazing. I stayed for 2 nights following out-patient surgery at a nearby clinic. The staff let me check-in and drop off my stuff at 7 a.m. - then they took it all up to my room for me while I had my surgery. Afterward, they assisted me to my room because I was still groggy from the general anesthesia. I was hungry since I hadn't eaten all day, but my stomach was a little off, so they had soup from the restaurant sent up for me right away. They arranged for a min-fridge in my room. They also made a point of asking how I was doing and if I needed help with anything. They were very kind and sympathetic. I was there alone, so their care was greatly appreciated. The hotel was beautiful and nicely decorated. The bed and pillows were comfortable. I had an inner room with a court-yard view, and everything was very quiet. Got great Wi-Fi at the room (2nd floor in the middle) - used my laptop to stream movies with no problems. The restaurant is attached to the lobby. It has Asian cuisine, but the manager had them make me a chicken sandwich special because my stomach was still sensitive even later that night. They were so kind and helpful. And the restaurant had really good food. The parking was also very easy, and they always had someone watching the vehicles. The breakfast was included and was good as well. It had typical Costa Rican fare like beans and rice, eggs, and fried plantains. They also offered toast, muffins, a few different types of cereal and granola, coffee, juice, milk, as well as various fruits and yogurt. I can't remember if there was a meat choice offered as well. I highly recommend this hotel. You won't be disappointed. This isn't a complaint - just an FYI - as with the majority of San Jose hotels, the cable provider they use has almost all of the programming in Spanish (it is a Spanish-speaking country after all). So, if you are an English-only speaker, you might be out of luck if you want to watch TV. They might have a way to switch it to English or add subtitles through the controls, so you will have to ask. I just used my laptop to watch TV/movies.…
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
Room Tip: English-speaking staff. I hate road noise - so I asked for a quiet room. I got a courtyard view...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Dora and Veronica are extremely helpful and super sweet. They were very accommodating and the hotel was super refreshing. If you like Chinese cuisine this is the spot. My husband and I enjoyed our stay.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is a very nice local hotel. As so many have said, the customer service is top level. They will do all possible to please their guests. My room was small, but fine. Beds are very comfortable, room was clean, and almost everything worked well. Hotel is small, but lovely. I don’t feel there is a need to detail much, as this place is very nice overall. Two problems… In my room, the hot water was virtually nonexistent at the faucet. Which is so strange as it was perfectly fine in the shower. But it meant I was unable to shave. But that’s okay because I was only there 2 nights. The real problem was the internet. And OMG, was it horrible. Almost nonexistent. I actually went out into the public area to try to work, but still couldn’t accomplish anything. I have a business and need good internet. Both my phone and my computer had such a bad signal and were dropping constantly. I had been at the Best Western and then the Marriott before this hotel, and all was perfect. Now I am at the Hilton, and again, perfect. So I don’t know if it was a temporary issue or not, but it made my stay infuriating. I will go back to my previous policy of only staying at hotel chains, because this was not the first time I had internet issues at a local hotel. It has happened probably 40-50% of the time. So no more for me. But most people will love this hotel. And everyone will love the service!…
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I stayed at this hotel with my little sister as a stopover before flying back to the US. The rooms were cozy, the decor within the hotel was very cute, and the restaurant next door was awesome! My little sister's phone charger stopped working the night we checked in and we asked the front desk if they had a spare and the lady working at the front offered my sister her personal charger. She did not have to do this but she was so kind. The next morning when we went to check into our flight, we realized a passport had been left in the room. The hotel was extremely accommodating and was so helpful. We did not have time to go back to the hotel and back to the airport before the ticket counter was closed. The hotel offered to bring it to the airport for us for a small fee. They absolutely did not need to help us the way they did but they went above and beyond. The staff was absolutely incredible and need all the praise they can get! Highly recommend this hotel!…
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lucia Shum, Guest Services / Front Office at Isla Verde Hotel
Responded 16 Jun 2022
Dear A6452GWkellyp, Thank you for sharing your experience on Trip Advisor! We are pleased to hear our staff was able help you and that you were able to take your flight. All the best to you and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The service is unmatched!!! The location—-wow. The room, is so spacious and clean. I’ll definitely stay here again! The front desk was extremely helpful in planning tours, with local companies; I couldn’t have booked a better hotel. The views and upgrades will leave you in awe.
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Date of stay: March 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lucia Shum, Guest Services / Front Office at Isla Verde Hotel
Responded 16 Jun 2022
Dear Taisha C, Thank you for sharing your experience! We are pleased to hear you enjoyed your stay with us, and that our staff was able to assist you. We wish you the best and look forward to your next visit! Pura vida!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's been a while since we were this impressed with a hotel. We always try and stay at a local place so when I read some of the positive reviews I had to check it out. The low price made me a bit skeptical but that was eliminated when we arrived. The service staff from the room cleaning to the restaurant was to notch. The rates include a free breakfast which turned out to be an amazing buffet style which varied a little from day to day. Trust me, this isn't the normal breakfast bar seen at most hotels. 24 hour security is another plus that made us feel safe and welcome. In the evening the restaurant serves excellent Chinese food and quite a few people were ordering takeout. No doubt in my mind this will be our place to stay when visiting San Jose, Costa Rica.
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Date of stay: February 2022Trip type: Traveled as a couple
Room Tip: Breakfast and Chinese food!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lucia Shum, Guest Services / Front Office at Isla Verde Hotel
Responded 16 Jun 2022
Dear Z3793WFjohnt, Thank you for sharing your experience! We are pleased to hear you enjoyed your stay with us, from the room, breakfast, staff, restaurant, security... Our best wishes to you, and we look forward to your next visit! Pura Vida!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friend and I booked 2 standard rooms at Isla Verde. We needed to go to the US Embassy. We were also planning to do some shopping at stores in Escazu before we returned to our homes in Costa Rica. We couldn't have been more pleased. The rooms were as pictured on the website. Spotlessly clean. Plenty of room even for a longer stay. Parking plentiful and a 24-hour guard available. Hotel and restaurant staff personable and helpful. Restaurant very good. Room rates include breakfast. We will definitely be back whenever we have business in San Jose. Although not in Escazu, the drive from the hotel to shopping in Escazu is easy. Isla Verde has 3 categories of rooms available depending on individual needs. Pricing is extremely affordable for all categories.
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Date of stay: September 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lucia Shum, Guest Services / Front Office at Isla Verde Hotel
Responded 16 Jun 2022
Dear elaefciercr, Thank you for sharing your experience with the Trip Advisor community! We are very pleased to hear you enjoyed our stay with us! All the best to you, and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is not anything like the reviews. The rooms are so small and claustrophobic. There is no room for your luggage and the beds are right beside each other (and this was what they call a supreme room). Also the bed is right next to the bathroom literally an inch away and you smell sewer water. The shower also leaks all over the bathroom floor. I booked a two bed room and when arrived they said I only booked for one and charged me twenty dollars more because they knew I was a tourist and had no choice (who books two beds for one person if a friend is not with them). They did not care and made us pay. When we said we were not going to give a good review they blocked us on booking.com from giving one. I would be real careful staying here. There are so many other good options and obviously they dictate reviews. If you stay here I wish you the best and hope you can deal with super small confined spaces. Horrible horrible hotel…
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Date of stay: June 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Lucia Shum, Atención al huésped/Recepción at Isla Verde Hotel
Responded 11 Jun 2021
Dear Mobile72100, I'm sorry you had an unpleasant experience. I do want to clarify, you made your reservation through Booking.com for 1 person, which costs $54 + $7.02 sales tax. However, as our receptionist kindly explained to you, for 2 people the rate increases to $64 + $8.32 sales tax (an additional of $10, not $20 as you stated on your review). She also showed you our 3 types of rooms before you decided to check in. You can verify on Booking.com the rates, per room type, and number of people. In addition, our rates are posted on our website and publicly displayed in our Front Desk. You should also know that as a Hotel we can't block or hide reviews from any platform. Contrary to what you mentioned in your review, you had the liberty to cancel your reservation and book another Hotel. You also had the option to book a larger room for a higher rate, or another category for the same price you originally booked. I would also like to point out that you yelled and threatened our Receptionist with giving our Hotel a bad review, and demanded to speak to the Manager - who unfortunately wasn't available at the time. We find incredibly insulting from you to state we took advantage of you. The reviews you read on Trip Advisor and other booking platforms, are real from real guests. We take criticism humbly and constructively as they help us improve. Therefore, we feel your review is not genuine and it's fueled mainly because we didn't comply with not charging you the extra $10 for the additional person. We treasure and respect our guests from all over the world, and believe in providing them with a safe and welcoming environment. Regardless, your behaviour was unpleasant and arrogant. Next time, we kindly invite you to book somewhere else. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PasionCR wrote a review Jan 2021
Monteverde Cloud Forest Reserve, Costa Rica38 contributions48 helpful votes
I stayed here years ago. This most recent stay was totally different - everything was remodeled, upgraded, new and fresh. Super impressive. The beds were extremely comfortable, and the whole hotel is modern and has great style. We had dinner in the restaurant and would go back in a heartbeat. Food was fresh and delicious. We felt wholly welcomed by each staff person at reception, in restaurant, and, I think, one of the owners.
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Date of stay: January 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lucia Shum, Atención al huésped/Recepción at Isla Verde Hotel
Responded 11 Jun 2021
Dear PasionCr, Thank you for review on Trip Advisor! We are pleased to hear you like the upgrades we made to our facilities, the beds, the food, and our friendly staff. We look forward to host again in a near future! Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I want to thank everyone from the hotel for their wonderful hospitality. We want to say wow. The service was amazing. We visited Costa Rica for my cousin’s wedding and it was also me and my wife’s anniversary. We will definitely be back. The food was amazing. The wedding In the hotel was great. The staff was very accommodating. Top notch service. Pura Vida.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lucia Shum, Atención al huésped/Recepción at Isla Verde Hotel
Responded 11 Jun 2021
Dear Jorge V, Thank you for your review on Trip Advisor! We are pleased to hear you and your wife enjoyed your stay with us. We were delighted with all your family, warm and joyful. We are honored they've selected us to celebrate such important event. We look forward to host you again in a near future. All the best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$89 - US$111 (Based on Average Rates for a Standard Room)
LOCATION
Costa RicaProvince of San JoseSan Jose MetroSan Jose
NUMBER OF ROOMS
40
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Frequently Asked Questions about Isla Verde Hotel
Which popular attractions are close to Isla Verde Hotel?
Nearby attractions include LaTina Turner (1.0 km), El Pueblo (0.2 km), and Jabad Lubavitch De Costa Rica (1.0 km).
What are some of the property amenities at Isla Verde Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Isla Verde Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Isla Verde Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Isla Verde Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Isla Verde Hotel?
Conveniently located restaurants include El Taller de Billy Sazon, Taste of India506, and Sash Restaurant.
Are there opportunities to exercise at Isla Verde Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Isla Verde Hotel have airport transportation?
Yes, Isla Verde Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Isla Verde Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Isla Verde Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Chinese.
Are there any historical sites close to Isla Verde Hotel?
Many travellers enjoy visiting Teatro Nacional Costa Rica (5.6 km), Ruinas de Ujarras (7.0 km), and Chepeteando/ San José a pie (5.6 km).