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Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel

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1 Km Al Este Del Aeropuerto Internacional Juan Santamaria Rio Segundo, Alajuela 195-4003 Costa Rica
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (128)
Room & Suite (57)
Dining (11)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 07/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel
Updated 07/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 35 hotels in Alajuela
Location
Cleanliness
Service
Value
Travelers' Choice
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Free airport transportation
Business Center with Internet Access
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Conference facilities
Meeting rooms
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish

Location

Full view
Contact
1 Km Al Este Del Aeropuerto Internacional Juan Santamaria Rio Segundo, Alajuela 195-4003 Costa Rica
Getting there
Juan Santamaria Intl Airport1 kmSee all flights
Tortuquero Airport79 kmSee all flights
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1072Reviews22Q+A100Room tips
Traveler rating
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Popular mentions
Ignacio A wrote a review Aug 2021
Cincinnati, Ohio7 contributions7 helpful votes
This hotel exceeded our expectations. Super friendly staff, outdoor pool, high quality breakfast - best I ever had in an “airport” hotel (plenty of fresh fruit options) - and complimentary shuttles to both the airport and the nearby shopping malls. Only remark was the lack of weights at the gym.
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Excellent breakfast with plenty of fresh fruit options (apples, bananas, clementines, mangos,...
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1 Helpful vote
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Musccsparky wrote a review Jan 2020
Toronto, Canada75 contributions20 helpful votes
Hotel's Favorite
Transfer from the airport was about 3 minutes and FREE. Easy check in and great room with comfortable bed and clean well appointed bathrom. Well above average breakfast to get you going in the morning. Would 100% stay again.
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Date of stay: November 2019
Value
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Response from Marjorie E, Guest Relations Manager at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel
Responded 10 Jan 2020
Dear Musccsparky, thank you so much for sharing your awesome comments. We are really happy that your stay at our hotel was so great and that you felt very comfortable because we really thrive on our guests' total comfort and satisfaction. It is truly rewarding knowing just how pleasant ly surprised you were with our very practical and really free 24 hour shuttle transportation to and from the aiport and with our complimentary daily breakfast which was above your expectations. It was a pleasure being at your service. We hope to see you again in the very near future. Thank you for your visit. Warmest regards. Marjorie Espinoza. Guest Relations Manager
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Estelle E wrote a review Jun 2021
1 contribution
Customer service rude, unhelpful, and would not honor legitimate third party I bought room from. Bought a hotel through getaroom.com and they would not honor it. They said they did not receive the information from the third party. I showed them my confirmation on my phone and she asked if she could show her manager, so instead of the manager coming to the counter, she took my phone behind to an unseen manager and had my phone out of my sight for about 5-7 minutes (open and unlocked). Came back and had no further information, just said she couldn’t help me. Requested I forward her my confirmation to her email so she could use it to help me. I forwarded it as requested. Then she requested my bank screenshot, which I initially refused, then decided to do it and cut out the other information. Sent that. No further movement or information from the unseen manager. Finally she said that I need to send another confirmation page to her. I refused because the only additional information it had was my payment info including some credit card info. Then she said I can wait three hours in the lobby but that it didn’t look hopeful they would get ahold of the third party or that it would be approved. Very unprofessional and unclear communication the entire time. It seemed as though every step of the way an excuse was made as to why she could not check me in. Very odd because I expected that such a huge hotel chain regularly communicates with third party companies. I decided to follow my instincts and asked the helpful shuttle driver to take me back to the airport Immediately. From their I promptly took the shuttle to the Marriott, which was cheaper, much nicer, and very accommodating and professional. They got me a nice room at the best rate immediately. I called the third party to cancel when I got to my room and got ahold of them and cancelled with their help with no problem. Avoid holiday inn express San Jose, Costa Rica at all costs!
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Date of stay: June 2021Trip type: Traveled solo
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Response from Marjorie Espinoza, Marketing at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel
Responded 18 Jun 2021
Dear 111estelle, thank you for sharing your comments. We are very sorry for what happened yesterday when you arrived to our hotel. Please accept our most sincere apologies for all the inconveniences you experienced. As our front desk staff told you, your reservation was originally and mistakingly made to the Holiday Inn Express in San Jose, California. When you arrived, our front desk staff could not find your reservation due to that mistake and to top it off (and is something we are very embarrassed of but was beyond our control) is that we were having problems with our system which operates with the extranet for reservations. This made the computer run slow so our front desk staff took about 3 to 5 minutes to check the extranet and wait for your reservation that you made when you arrived at our hotel. Unfortunately, you did not wanted to wait a couple of minutes until they (our front desk staff) solved the problem with the extranet connection and left before they were able proceed with your check in. We are very sorry that you felt that our staff was rude to because it is something that we do not tolerate since it goes against everything we stand for. Our entire team must really embody everything that our brand and our hotel represents, so please accept our most sincere apologies; we assure you they were trying very hard to solve the problem as quickly as possible so you could have a very good and restful sleep after your flight. We assure you that our Management is going to talk very seriously to our front desk staff in order to ensure that something like this never happen again since nothing is more important to us than our guests' total comfort, satisfaction and well being. Once again, we are very sorry for the inconvenience you experienced. It was a pleasure being at your service. Warmest regards. Marjorie Espinoza. Guest Relations Manager
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Diverdown71 wrote a review Jun 2021
Appleton, Wisconsin81 contributions36 helpful votes
Great hotel when you're arriving/deparitng SJO. *Free shuttle when we arrived at the airport around 11:30pm; short 5 min ride to hotel *Friendly Staff *Very clean hotel *SUPER COMFORTABLE BEDS *Was able to change USD for me 1:600; much better rate than at SJO *1-block walk to several car retnal agencies - we used VAMOS *Continental breakfast - nice variety
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Date of stay: June 2021
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Anu J wrote a review May 2021
Kathmandu, Nepal49 contributions21 helpful votes
It is near tot the airport and yes they provide a shuttle which was great. But still little pricy for what u get. It is clean in the lobby but in the room it could be vetter. Breakfast was a bit sad for a big status hotel. It was the less Nice breakfast we had in whole our tour.
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Date of stay: March 2021Trip type: Traveled with family
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel
Responded 8 Jun 2021
Hi Anu J, Thank you for taking a moment to share your feedback with us. It’s good to note you appreciate our hotel's proximity to the airport and the shuttle we provide. We always make sure we create an environment that is comforting and welcoming. I am sorry we fell short of making your hotel encounter perfect due to the cleanliness standards of the room and your breakfast encounter. I have shared your comments with the hotel management as a source of our journey to improve. I assure you we will work with the relevant team so you can maximize your stay with us on your next stopover. As we strive to provide a seamless hotel experience, we hope that you can try us again. . Warmest regards, Zel N. Case Manager IHGService
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PRICE RANGE
US$129 - US$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express san jose airport hotel alajuela, holiday inn express alajuela, alajuela holiday inn express
LOCATION
Costa RicaProvince of AlajuelaAlajuela
NUMBER OF ROOMS
100
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Frequently Asked Questions about Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel
Which popular attractions are close to Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Nearby attractions include Fiesta Casino (0.08 km).
What are some of the property amenities at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Conveniently located restaurants include Denny's, rosti pollos, and Britt Café Bakery.
Are there opportunities to exercise at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel have an airport shuttle?
Yes, Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express San Jose Costa Rica Airport, an IHG hotel?
Many travellers enjoy visiting Teatro Nacional Costa Rica (14.9 km) and Chepeteando/ San José a pie (14.8 km).