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Surburban Extended Stay Hotel

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3131 University Dr NW University Dr. & Jordan Ln., Huntsville, AL 35816-3137
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US$84
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Traveler (7)
Room & Suite (13)
Bathroom (1)

About

#33 of 56 hotels in Huntsville
Location
Cleanliness
Service
Value
Finding an ideal budget friendly hotel in Huntsville does not have to be difficult. Welcome to Suburban Extended Stay Hotel Huntsville University Area, a nice option for travelers like you. For those interested in checking out popular landmarks while visiting Huntsville, Suburban Extended Stay Hotel Huntsville University Area is located a short distance from Huntsville Madison County Veterans Memorial (1.7 mi) and Alabama Constitution Village (2.0 mi). Rooms at Suburban Extended Stay Hotel Huntsville University Area provide air conditioning, a kitchenette, and a refrigerator, and getting online is easy, with free wifi available. In addition, Suburban Extended Stay Hotel Huntsville University Area offers a fitness center, which will help make your Huntsville trip additionally gratifying. And, as an added convenience, there is free parking available to guests. Huntsville has plenty of barbeque restaurants. So when you’re here, be sure to check out popular spots like Melvin's Place of BBQ, Dreamland BBQ, and Ted's Bar-B-Q, which are serving up some great dishes. Best of all, Suburban Extended Stay Hotel Huntsville University Area makes it easy to experience some great Huntsville attractions like U.S. Space and Rocket Center, which is a popular science museum. Suburban Extended Stay Hotel Huntsville University Area looks forward to welcoming you on your visit to Huntsville.
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Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Vending machine
Pets Allowed ( Dog / Pet Friendly )
First aid kit
24-hour front desk
Express check-in / check-out
Parking
Wifi
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Telephone
Wake-up service / alarm clock
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Refrigerator
Stovetop
Complimentary toiletries
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English
95Reviews1Q+A15Room tips
Traveler rating
  • 45
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  • 6
  • 17
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Popular mentions
O’BRYAN ! wrote a review 12 Nov
1 contribution
I checked in back in April . I’ve been fine up until last night when the GM Khadijah called my room (this is the first time they’ve EVER called my room since I’ve checked in) to ask if I was paying a fee that I didn’t know she added to my account for my dog using the restroom outside . Now granted I understand about picking up dog poop but since I’ve been here NOBODY has ever said anything about making sure I pick it up. it’s poop all in the grass and rocks under windows to the rooms so it’s obvious nobody picks it up and that’s just how it’s been since I’ve arrived . I’m guessing she was ASSUMING that I have an extra $50 to pay for something I didn’t even receive a warning or anything about . All she said is “we have been watching” that’s fine and dandy but don’t go adding fees to accounts if you haven’t taken the time to inform your customers that they could possibly be charged if whatever they are doing continues . I honestly just see unprofessional from here forward and can’t think otherwise . I’ve received TWO phone calls referring to that fee in less than 24 hours , when I received ZERO calls about possibly being charged . I’m sure she wouldn’t like a random fee on any of her accounts , we the people don’t either . I usually don’t do surveys but I went out of my way to do this one because I don’t like feeling a way where I lay my head and I want to make sure it’s clear how UNPROFESSIONAL that was ! Oh and BTW everything and everybody else is amazing and they get 5 stars but not this one . This place is too expensive to be getting extra fees .
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Date of stay: November 2021Trip type: Traveled solo
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Response from Tiffany Garth , General Manager at Surburban Extended Stay Hotel
Responded 2 weeks ago
Dear Valued Guest, We have read through your honest review and are disheartened to hear about the issue you've described. We aim to ensure that all of our guests are made to feel comfortable and safe in a clean and tidy hotel inside and outside. Additionally, upon check in, we hand our guests a copy of our hotel House Rules which is a great reference to look at if you may have any questions during your stay. We apologize if there was any miscommunication and encourage you to reach out to our general manager by emailing gm.al558@choicehotels.com to further this discussion. Our goal is to provide a safe space for everyone and so we take your feedback seriously. Thank you.
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Arthur W wrote a review Aug 2021
3 contributions
I used to stay at a Marriott wherever I went. When I was a kid, going to the Marriott with my parents was special. But these days, they've bought up every half-rate dump, slapped a little lipstick on their new pig and affixed their name to it. They are now intrinsically overpriced and rely on their name to charge the same as they used to for much better accommodations. This year, on my week-long trip to Huntsville, I said SCREW THAT, and took a chance on a place about 45% less expensive, the Suburban Extended Stay in Huntsville on University. Score. Cleaner, more in-room amenities, etc etc ... but the staff there iced the cake. So friendly, so helpful, so FAMILY. In particular, LeShawn Kelly. I think she's a Manager but I couldn't tell really because it really just seemed like I was staying with family friends. Literally everyone was great, but LeShawn Kelly is really why I'm going back. She welcomes you so warmly, is ready for any question, and never gets tired of seeing you. She has awesome hair, an even more awesome smile, and if I owned a hotel I would steal her away in a split second. LeShawn really upgrades your stay just by being there. But housekeeping was also very nice, no corporate attitude, just nice and friendly. And also, I had a few interactions with the GM, Stephen Calhoun, who oozes hospitality from his pores. If you'd rather get a Coke for a reasonable price in a vending machine instead of paying 3 bucks for a can in the Marriott lobby, grab a local drink and dinner at a recommended joint rather than pay triple price for a sandwich at the Marriott "Bistro," and other good things you might rather, this is the place. Especially if you've already paid a grand for space camp and want to cut down on additional expenses. I have a little warm place in my heart for LeShawn, which I never have had for a host at a hotel. When I go back next Summer I'm gonna bring her some killer ribs from Arkansas and a big old hug. I give it a 4 instead of a 5 only because the decor is not all that special, and the elevator is dingy and needs a little touching up. If there was a 4.5, I would give it to them without question. Don't think twice about staying here and give Leshawn a big squeeze for me.
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Date of stay: August 2021Trip type: Traveled with family
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Response from Tiffany Garth , General Manager at Surburban Extended Stay Hotel
Responded 3 weeks ago
Dear Arthur, We are thrilled after reading your feedback on your stay with us. We greatly appreciate your kinds words. LaShawn truly is an amazing team member and our housekeeping members are constantly working to ensure each guest has a comfortable stay. We look forward to seeing you in the future. Thank you.
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Siera M wrote a review Mar 2021
1 contribution
This hotel has the worse customer service. I checked in the hotel yesterday, and was told today that I had to leave due to unsufficient funds. I booked through a third-party. What I couldn't seem to understand was this. if I booked through a third-party and if there wasn't any funds taking out. Why was I able to check-in? Any hotel would let you know during check-in that the vitrual card did not go through. You may need to call the third-party that you booked with. But instead, they allowed me to check-in yesterday and now I have to check-out today. I booked for three nights.I have to check-out today because of unsufficinet funds. Whic doesn't make any sense what so ever. They called me on my personal line, and told me, that hotels had told them that I had cancelled my reservation, the day of. Again that doesn't make sense. Because I was giving a key to check-in. This wasn't a mistake that I made, it was the front desk agent who checked me in. The young girl working the front desk, This morning s was exceedingly rude. I asked her may I speak with her manager, she claimed that she wasn't there. I asked the young girl is there a email that I can get in contacted with her with about this matter? She told me no, she doesn't have an email. We all have the same one. Which again, did'nt make any sense to me. I said ok, Ill just call back. The young girl proceeded to say in confidence," Well the manager is going to say the samething I said". And then hung up in my face. She was very rude, her mouth was extremely smart and she raised her voice. I calle CHOICE customer Relations, about how rude the staff was. And they did nothing. If you won't do anything about it. I will take this matter else where. Do not book at the is hotel. The staff doesn't seem to care about their guest. I have never had a front desk agent hang up in my face or that rude. Thank you, Laura Davis.
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Date of stay: March 2021
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Response from Tiffany Garth , General Manager at Surburban Extended Stay Hotel
Responded 19 Mar 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about your reservations and staff attitude is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
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jimburchco@gmail.com wrote a review Dec 2020
Charlotte, North Carolina8 contributions
Rude staff, noisy , room, has major problems. Bed sucks..Mask mandatory in the room.. lol... cars coming and going all night... marijuana smells everywhere.. mainly aggressive combative staff... poor customer relations.
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Date of stay: November 2020Trip type: Traveled on business
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Response from Danny Johnson, General Manager at Surburban Extended Stay Hotel
Responded 16 Dec 2020
Dear Mrs. Smith, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please contact me at 256-489-4710 Option 2 so that I may attempt to assist you in getting your points back. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Nehemiah J wrote a review Oct 2020
1 contribution
Had been having a hard time finding a room at such an odd time in my life. The Suburban Extended Stay family has been nothing but awesome while I’ve been here. Front Desk Associates, Room Attendees as well as the Supervisor. I appreciate all that y’all do and have done. God Bless 🙏🏽
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Date of stay: October 2020Trip type: Traveled on business
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Response from Judith Garza, Other at Surburban Extended Stay Hotel
Responded 15 Oct 2020
Dear Nehemiah, It warms our heart to know that we were able to provide for you at such an odd time in your life. Sometimes, we never know what our guests are going through personally, and so we aim to always be a helping hand. Thank you for taking time out of your day to write such a lovely review of our front desk, room attendants, and supervisor team members. We really appreciate it. Please stay with us again. Thanks, Guest Services.
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PRICE RANGE
US$54 - US$104 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Value Place Huntsville University Drive
LOCATION
United StatesAlabamaHuntsville
NUMBER OF ROOMS
121
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Frequently Asked Questions about Surburban Extended Stay Hotel
Which popular attractions are close to Surburban Extended Stay Hotel?
Nearby attractions include University Pickers (0.2 km) and The Booklegger (1.2 km).
What are some of the property amenities at Surburban Extended Stay Hotel?
Some of the more popular amenities offered include a fitness centre, free parking, and laundry service.
Which room amenities are available at Surburban Extended Stay Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Surburban Extended Stay Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Surburban Extended Stay Hotel?
Conveniently located restaurants include Toybox Bistro, Olive Garden Italian Restaurant, and Dreamland BBQ.
Are there opportunities to exercise at Surburban Extended Stay Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Surburban Extended Stay Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Surburban Extended Stay Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Surburban Extended Stay Hotel?
Many travellers enjoy visiting Burritt on the Mountain (7.4 km), Huntsville Madison County Veterans Memorial (2.7 km), and Alabama Constitution Village (3.1 km).
Is Surburban Extended Stay Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.