Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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4.0
#3 of 29 hotels in Dothan
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located in Dothan,AL, the Best Western Dothan Inn & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Traveling with a certified service animal and one in training. Pet fee ($25) waived for the ESA. Booked room only 3 hours prior to arrival. Available pet friendly room was 2 Queen with a nice sitting area…2 comfortable chairs and end table were much appreciated as I ordered delivery dinner. Room was very clean and did not smell like the Veterinarian’s disinfectant. The AC was set on 64. Not sure why. Reset to 69 and room was quickly comfy. Beds were comfortable and linens were good. Standard bathroom amenities except no make up remover towelette. Large vanity area great for setting out personal items for hair care and make up plus pet supplies…food, halters, leashes. Apartment sized fridge with small freezer was awesome…allowed refreshing if cold packs for cooler. Also small microwave, coffe pot and coffee pods for pot.
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Review collected in partnership with Best Western
Date of stay: May 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cannot say one thing I would change regarding our recent stay - staff was efficient and polite, lobby was welcoming and clean. Room was more spacious than anticipated, all surfaces were cleaned and smelled of non-overpowering disinfectant. Location was ideal; right across the street from a grocery if needed, numerous restaurants extremely close by. No question that this will be our stay of choice when we visit the area again.
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Review collected in partnership with Best Western
Date of stay: August 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda Haden, General Manager at Best Western Dothan Inn & Suites
Responded Aug 21, 2020
WOW! Thank you so much for the awesome review! We certainly hope to see you again soon! Be Well.
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Stayed here one night on our way through. Front desk area smelled kind of musty when we walked in, but our room didn’t smell and was very nice and all seemed clean. Bed was NOT comfortable for us though, very hard, and towels pretty thin. Plus the shower was a pain to figure out and work. Breakfast was a cold grab & go but they had coffee, juice, yogurt, cereal, muffins, apples. Was priced more than the Pear Tree we stayed at the previous night in another area and they had super comfortable beds and hot breakfast, but this is the best I found in this area. Front desk girls were okay, though not overly friendly. We had dogs with us and they didn’t tell us about it at the front desk but we found a nice grassy area on the side of the hotel to take out pets, with pet disposal bags and a bin. Usually BW is better. Not sure if we’d stay there again bc of the beds.
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Date of stay: December 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda Haden, General Manager at Best Western Dothan Inn & Suites
Responded Dec 27, 2020
Thank you so much for the feedback. I use feedback to improve on our service and the entire hotel. I am sad to hear that you did not enjoy staying with us. I would love to have you back again. I will certainly address the areas of concerns right away.
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I don't want to give a bad review, because this is a nice, clean hotel, and the staff was friendly. However, I was not happy with my stay overall. We arrived at 5:00 pm to check in. We assumed it would be quick, so we planned to check in first, then grab a bite to eat before we headed to our event at 6:00. Unfortunately, things didn't go as planned. We checked in fairly easily, signed paperwork, then headed up to our room. The first thing we noticed was a "Do Not Disturb" sign hanging on the door knob, so we thought, "Is this someone's room already?" We knocked on the door, and with no answer decided to open it. Well, the TV was on, the bed was unmade, and there were used towels all over the bathroom. So, we immediately closed the door and went back downstairs to the desk. Both employees were very confused as to what happened. (I'm assuming the room was supposed to be cleaned and wasn't?) While trying to help other customers, we were told they would figure it out. I assumed it would only take a few minutes, so we waited. We even told them we had somewhere to be at 6:00, but needed to eat first. They eventually found another room, but instead of us going to the room, we had to wait even longer for an employee to go check it out first before giving us the key. (I thought this was silly since they knew we were in a hurry to leave.) Once he came back and said all was good, we went to our room. The first thing I noticed was the handicap logo on the outside of the door, so I knew something was up. We opened the door, and sure enough, not only is it a handicap room, it's also a room with 2 beds instead of a king. (I reserved a non-smoking, non-handicap king room.) Of course, I'm upset because this is NOT what I reserved and NOT what I paid for. By this time, it's nearly 5:40, and we still had to get food before going to our event at 6:00. Needless to say, there was no time to complain, and we were still late to our event. It would have been nice if I had at least been told that they were downgrading my room before sending us upstairs. It also would have been nice to have been offered a discount due to the room downgrade. Since they knew we had somewhere to be, they could have offered to have the room cleaned and ready for us upon our return. (That would have been just fine!) Anyway, the hotel was clean, and everything else was fine, but I feel like it was wrong to downgrade my room with no explanation, compensation, or apology. I will pick another place to stay next time.
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda H, General Manager at Best Western Dothan Inn & Suites
Responded Feb 5, 2020
Thank you so much for taking time to write us about your stay.I sincerely apologize for all of the inconveniences that you experienced. I will investigate every concern and make sure that we do not allow this to happen in the future. I would be honored if you would come back and afford us the opportunity to make it right. This is certainly not typical of our hotel, we strive to make sure that our valued guests enjoy their stay-every time. We failed to do that and again I sincerely apologize.
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The first room that we were given had long shaggy black dog hair covering the comforters on both beds. The dog hair and some other type of hair was also by the pillows, the bed skirt, and the mattress. We didn’t look at the room any further and decided to just go to the front desk and request a different room. The second room had a few little black bug shells or something on the comforter and when I pulled back the sheets, I was horrified to see that the sheets were so dirty and stained that you could see lighter, maybe cleaner, areas of the sheets where they must have been creased or wrinkled when they were laid on. I have never seen sheets that filthy in my entire life nor can I imagine how they could become that dirty to look like that. When I went to turn on the light next to the bed, I happen to see a wash rag thrown behind the nightstand. The carpet had rocks and dirt chucks on it. Lastly, the bathroom had several little plastic hair bands broken and thrown onto the floor. Neither of the rooms appeared to have wiped down nightstands. That was more than enough for me. I don’t know what hotel that these other people saw and wrote all these rave reviews about, but it sure wasn’t this place!!! DISGUSTING! I wished that we would have taken pictures because they speak volumes but I wanted out of that place as quickly as I could!!!
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda H, General Manager at Best Western Dothan Inn & Suites
Responded Feb 16, 2020
Thank you for taking time to write us. As I told you in our conversation I apologize for any inconveniences and was happy to make sure that you were not charged. My offer stands to have you back as my guest and afford us the opportunity to change your mind about our hotel. Again,I apologize for any inconveniences.
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Very clean pet friendly hotel with a great staff. We arrived a little early and Michelle was very helpful in getting into a pet friendly room when we arrived. We appreciate her extra effort when we were aware check in time wasn't until 3(we didn't take into account the time zone change). Hotel was home base for several baseball teams playing in a tournament but the boys were very quiet in the hotel. Free parking and internet. There is a minimal pet fee. Lots of grassy areas to exercise your pet. Pool area was very busy. Room was very large with 3 separate living areas. Breakfast area was closed but Grab and Go was available. Only issue we had was the walls are thin between rooms. Guy next door was an UNBELIEVABLE snorer. We turned on the A/C to constant air and turned on the sound machine to drown him out. We will stay here again. Michele was great!!
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Date of stay: July 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda Haden, General Manager at Best Western Dothan Inn & Suites
Responded Jul 30, 2020
WOW! Thank you so much for the kind words! Michelle is new to the property but has already proven to be a great addition! We hope to see you again soon! I am so sorry about the snorer!
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For six years my wife and I have stopped in Dothan twice a year coming and going to our winter home in Florida and until two years ago, we stopped in another pet friendly hotel nearby. However, it has become so run down and nasty, we started bypassing Dothan to find a cleaner & safer place to stay.
We were so glad to learn that this Best Western accepts cats and were delighted to find it so clean and quiet.
The staff was top notch too.
And to our surprise, there's a fantastic restaurant right next door!
Will certainly make this a regular stop from now on!
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Date of stay: August 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda Haden, General Manager at Best Western Dothan Inn & Suites
Responded Sep 16, 2021
Thank you so much for the kind words! Reviews like this will certainly help drive the team to continue on this path! We appreciate that you CHOOSE to stay with us and we will always strive to make it a great experience! See you soon!
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I traveled all the way from Ohio to Dothan, AL for my brother's wedding. I brought my dog (a staffordshire terrier) along for the trip. I had my travel agent call ahead of time to makes sure the hotel didn't have any breed or weight restrictions. Their website DOES NOT have any weight/breed restrictions listed but I wanted her to make sure. The travel agent verified with someone named Autumn that they would allow me to check in with my staffy. Upon arrival, I was refused a room because the manager said they didn't accept "aggressive dog breeds". What a crock of crap! The BW I stayed at in Bowling Green, KY just a few nights prior was incredibly kind to me and my dog. I'm so frustrated and disappointed with this place. All other dog friendly hotels in the area are booked so I guess I'm sleeping in my car?...
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Date of stay: June 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda Haden, General Manager at Best Western Dothan Inn & Suites
Responded Jun 12, 2021
I am sorry you did not get to stay.
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I made a reservation online. I waited at the hotel nearly three hours to be told room was not available; there would be an additional $100 charge for a non-pet room and when I refused, was told there was a 24 hour cancellation policy and I would be charged for the room anyway. All this occurred as I was evacuating due to Hurricane Ida. I would not stay at a Best Western in the future if I was paid to do so. Way to take advantage of people in a terrible situation.
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Review collected in partnership with Best Western
Date of stay: September 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda Haden, General Manager at Best Western Dothan Inn & Suites
Responded Sep 28, 2021
I am sorry for any inconvenience that you encountered. Our check in time is at 3:00 pm.We do our best to allow early check in but sometimes it is just not possible. If you had to wait past 3pm I apologize. While you did not book a pet room we were going to accomodate you but we do charge a cleaning fee. There are guest's who can't stay in pet rooms so we would have to get a service to come in and sanitize the room. We do uphold out 24 hr cancellation policy. Again I am sorry you did not get to stay and enjoy the hotel.
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Because of Covid 19, I knew the hotel would not be full. We had a nice room...a sofa and king size bed. The room had a slight odor, but we thought it might be because we had a small dog (a room for pets only). Also knew there wouldn't be a full breakfast as usual. All hotels have started doing this. However, when I went to get coffee at the front, there was no regular coffee, which the front desk lady said she could make some. We were ready to be on our way, so didn't wait. She also had to explain to us old folks how to turn the spray on for the shower. She was so kind!
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Review collected in partnership with Best Western
Date of stay: April 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wanda H, General Manager at Best Western Dothan Inn & Suites
Responded Apr 10, 2020
Thank you so much for taking time to write us! We hope you can come back and see us again! Be safe and be well!
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I'm sorry for taking so long to get back to you on this. We do not have smoking rooms. We do however have a designated smoking area outside of the building.
There are more places to choose from in the Dothan area.
PRICE RANGE
₱6,400 - ₱7,634 (Based on Average Rates for a Standard Room)
LOCATION
United StatesAlabamaDothan
NUMBER OF ROOMS
75
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
