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Mercure Sao Paulo Jardins Hotel

Alameda Itu 1151, Sao Paulo, State of Sao Paulo 01421-005 Brazil
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Traveler (427)
Room & Suite (125)
Dining (48)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#72 of 386 hotels in Sao Paulo
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Mercure Sao Paulo Jardins hotel is located in the centre of the main commercial and tourist center of Sao Paulo, close to the major financial center (Paulista Avenue) and the fashion and gastronomic district (Oscar Freire Street) in the middle of Jardins neighborhood. This 20 storey-hotel is a complete hotel for those in leisure and business trips.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Parking garage
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Solarium
Rooftop terrace
Baggage storage
Newspaper
Outdoor furniture
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Minibar
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, Spanish, Chinese, Portuguese

Location

Alameda Itu 1151, Sao Paulo, State of Sao Paulo 01421-005 Brazil
Name/address in local language
Mercure Sao Paulo Jardins Hotel
1,801Review16Q+A31Room tips
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adavid383 wrote a review May 2023
Clemson, South Carolina4 contributions1 helpful vote
The location was excellent and convenient , the room was well kept and clean. The breakfast buffet was good and in a pleasant environment. The front desk staff was very helpful in resolving a cancellation at another Mercure Hotel in São Paulo.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure Jardins, General Manager at Mercure Sao Paulo Jardins Hotel
Responded Jul 2, 2023
Dear guest, We very much appreciate your comments regarding your stay at the Mercure SP Jardins Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope your next visit will be as pleasant as the previous one. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Filipe wrote a review May 2023
Sao Paulo, SP7 contributions4 helpful votes
Good locación. Check in was fast. Breakfast and service OK. Housekeeping was good. Rooms need to be update and the bathroom urgently. The elevator was always having technical problems. Quality-price is good, but Mercure has better hotels
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mercure Jardins, Gerente geral at Mercure Sao Paulo Jardins Hotel
Responded May 25, 2023
Dear We are very happy about your comments regarding your hosting in our hotel. We are definitely going to share your experience with our team. Your feedback will be our motivation to have a better service. We thank you for sharing your comments with us and hope to see you back soon. Peterson Bustamante Mercure Jardins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anonymech wrote a review Nov 2022
154 contributions163 helpful votes
One of the worst customer service ever experienced, definitely not recommended. Check in was very poor, no help was given at check in at all. The service was terrible, not worth a 4 star hotel at all. Better service in a youth hostel than here. Many other options in São Paulo, don’t go here.
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Date of stay: November 2022Trip type: Traveled on business
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gerência Geral Mercure SP Jardins, Diretor-Geral at Mercure Sao Paulo Jardins Hotel
Responded Nov 10, 2022
Dear guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Guillermopm wrote a review May 2022
Dubai, United Arab Emirates646 contributions170 helpful votes
Comfortable room with comfortable bed. To improve, there is a lack of a plug near the bed to be able to charge the phone that we all use as an alarm clock at the same time. The only outlet to plug in was far, not even next to the desk to plug in the computer and it was not well installed, sometimes it worked and sometimes it did not work (room 1105)
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Gerência Geral Mercure SP Jardins, General Manager at Mercure Sao Paulo Jardins Hotel
Responded May 27, 2022
Dear guest, We very much appreciate your comments regarding your stay at the Mercure SP Jardins Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope your next visit will be as pleasant as the previous one. Sincerely, Daniela P General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Maira C wrote a review Nov 2021
Ribeirao Preto, SP186 contributions81 helpful votes
The hotel is walking distance from fancy shops and all kinds of restaurants in an apparently safe area to walk even in the evening. Room is spacious, beds are really comfortable and shower is great. We enjoyed breakfast very much. Parking is available at extra cost.
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Date of stay: November 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Gerência Geral Mercure SP Jardins, Gerente geral at Mercure Sao Paulo Jardins Hotel
Responded Nov 5, 2021
Dear mairac2014, We are pleased to receive your compliments. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to welcoming you again. Mercure SP Jardins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zefe2013 wrote a review Oct 2021
Toulon, France6 contributions4 helpful votes
Very well located in the City of São Paulo and room is very comfortable but hotel staff employees have much to learn. Staff should be concerned to solve clients' demands not only problems of the hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Gerência Geral Mercure SP Jardins, Gerente geral at Mercure Sao Paulo Jardins Hotel
Responded Oct 26, 2021
Hi zefe2013, Thank you for taking the time to tell us about your experience at Mercure SP Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure we strive to provide our guests the best service and products with the best quality. I hope we have another chance to have you staying with us, I will look after your reservation myself. Regards, General Manager Mercure P Jardins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rodrigo wrote a review Feb 2021
1 contribution1 helpful vote
Excellent location. Hotel is good. Staff is very impolite and not trained. Will never come back. Being part of Accor Group I expected better. Had problems with room Noise, staff acted horribly about it. General manager didn’t even care to hear about it.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ana Carolina Martins, General Manager at Mercure Sao Paulo Jardins Hotel
Responded Mar 14, 2021
Dear X5370RTrodrigol, Thank you for sending us your feedback regarding your last stay. I did follow up the case myself, please accept my sincere apologies. At the Mercure we strive to provide our guests the best service and products with the best quality. I hope we have another chance to have you staying with us, I will look after your reservation myself. Regards, General Manager Mercure SP Jardins
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ss0fthew0rld wrote a review Feb 2020
Houston, Texas9 contributions21 helpful votes
The one thing about this hotel is that you get what you pay, staff at the restaurant and bar are excellent, front seat need some training in the way they handle issues. Housekeeping is very good. I will highly recommend this property. Only two blocks from main shopping area. Be back soon.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Ana Carolina Martins, Gerente geral at Mercure Sao Paulo Jardins Hotel
Responded Feb 25, 2020
Dear guest, Thank you for evaluating our hotel, we are very happy to know that our staff, location and cleanliness have contributed to your positive evaluation. We hope to see you again when you return to São Paulo. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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travelbug7 wrote a review Jan 2020
Chicago, Illinois215 contributions107 helpful votes
Stayed there for a couple nights. Staff was very attentive, both at the reception and the restaurant. Good location for people who want to go shopping and dine in the best restaurants in town. We arrived an hour before check in time and, because the room wasn't available, reception kept our bags. The receptionist didn't seem to want to do our paperwork, she insisted on doing it later, but another staff member stepped in and completed the process. We just wanted to get it over with so we could come back and go straight to the room (which happened). There was no bellmen to assist us with our 5 pieces of luggage, which is weird for a hotel like this. We kept the DND sign at all times, so I cannot say much about housekeeping (besides that they forgot to take out the previous guest's dirty shower cap from the bathroom). We were allocated to 1069, on the 6th floor, right across from the elevator. We couldn't hear anything- no outside noises like traffic, nor the elevator or other guests. The room was spacious, and the only complaints I have are the blackout curtains that wouldn't close all the way, and the lack of plugs. I had to unplug one of the lamps across from the bed, near the tv/desk to charge my phone. There was no USB port whatsoever. Breakfast was included and it was delicious. The best part was for sure the fresh pães de queijo! This was my second time in Sao Paulo staying at the Mercure, but I would not recommend Jardins. Next time I will stay in a different Mercure, as I did the first time, hoping the room facilities would be better.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from MSPJardins, Gerente at Mercure Sao Paulo Jardins Hotel
Responded Jan 29, 2020
dear guest Thank you for evaluating our hotel. We are happy to know that our breakfast has been a positive differential in your stay. As for the forgotten cap in the bathroom, make sure that corrective measures are taken so that disorders like these do not occur again. In addition, our hotel is undergoing renovations and new USB ports and ports are being installed to welcome the best guests. We hope you will return to Mercure Jardins when you return to São Paulo. Our renovation is scheduled to be delivered in early April 2020. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HBZ wrote a review Jan 2020
1 contribution2 helpful votes
This hotel is in a good location in a bustling area of downtown São Paulo — on renowned Rua Augusta. It has a lovely modern entrance and the rooms are sleek, modern and very clean. The staff could be friendlier though. I arrived at 3AM on January 3 and the doorman sitting outside the hotel didn’t acknowledge me much less help me with my three pieces of luggage. In general the personnel working behind the desk was not friendly — mostly looking that the computer screen while talking to guests whenever I had to ask them any questions during my stay. Barely no eye contact. However, the reception clerk that greeted me that early morning did permit a 2:00PM check out time which I greatly appreciated. If it wasn’t for that I would have given the hotel only three stars
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Date of stay: January 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from MSPJardins, Gerente at Mercure Sao Paulo Jardins Hotel
Responded Jan 14, 2020
Dear Guest, Thank you for your feed back, rest assured that the team will be guided so that such inconvenience does not recur. We look forward to seeing you on your next trip to Sao Paulo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱5,395 - ₱8,232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure sao paulo jardins hotel sao paulo
LOCATION
BrazilState of Sao PauloSao PauloJardins / Pinheiros
NUMBER OF ROOMS
126
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MERCURE SAO PAULO JARDINS HOTEL - UPDATED 2023 Reviews & Price Comparison (Brazil) - Tripadvisor

Frequently Asked Questions about Mercure Sao Paulo Jardins Hotel
Which popular attractions are close to Mercure Sao Paulo Jardins Hotel?
Nearby attractions include Livraria Cultura (0.3 km), Jardins District (0.4 km), and Renaissance Theatre (0.2 km).
What are some of the property amenities at Mercure Sao Paulo Jardins Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Sao Paulo Jardins Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Sao Paulo Jardins Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Sao Paulo Jardins Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Mercure Sao Paulo Jardins Hotel?
Conveniently located restaurants include JAM - Jardins, LIVING LOUNGE BAR & SUSHI, and Aguzzo Cucina Italiana - Jardins.
Are there opportunities to exercise at Mercure Sao Paulo Jardins Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Mercure Sao Paulo Jardins Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Sao Paulo Jardins Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Mercure Sao Paulo Jardins Hotel?
The staff speaks multiple languages, including English, Spanish, Chinese, and Portuguese.
Are there any historical sites close to Mercure Sao Paulo Jardins Hotel?
Many travellers enjoy visiting Sao Paulo Brazil Temple & Visitors' Center (6.7 km), Centro Cultural Banco do Brasil (3.2 km), and Mosteiro De Sao Bento (3.5 km).