We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Novotel Sao Paulo Jaragua Convention

Rua Martins Fontes 71 Continuação da R. Augusta e esquina da R. da Consolação, Av. São Luiz e R. Xavier de Toledo, Sao Paulo, State of Sao Paulo 01050-000 Brazil
avatar-imageavatar-imageavatar-image
Traveler (1072)
Room & Suite (315)
Dining (84)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#10 of 386 hotels in Sao Paulo
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Novotel Jaraguá in the center of São Paulo is 492 yds from a metro station. It is near Av. Paulista, Av. 23 de Maio, Av. Nove de Julho, Rua Frei Caneca and Rua Augusta, tourist sights (São Paulo Cathedral, the Copan building, Terraço Itália, Pátio do Colégio, Templo de Salomão, Pinacoteca, Sala São Paulo, Luz Station, the Municipal Theater), restaurants and bars (Famiglia Mancini, Bar Brahma, Bar da Dona Onça, Esther Rooftop, Casa do Porco) and shopping areas (Rua 25 de Março, Rua José Paulino, Brás).
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Taxi service
Business Center with Internet Access
Paid private parking on-site
Wifi
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Indoor play area for children
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Laundry service
Ironing service
Show more
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Walk-in shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Flatscreen TV
Bath / shower
Hair dryer
Show more
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Spanish, Portuguese

Location

Rua Martins Fontes 71 Continuação da R. Augusta e esquina da R. da Consolação, Av. São Luiz e R. Xavier de Toledo, Sao Paulo, State of Sao Paulo 01050-000 Brazil
Name/address in local language
Hotel Novotel Sao Paulo Jaragua Convention
3,245Reviews60Q+A41Room tips
Traveler rating
  • 1,568
  • 1,211
  • 309
  • 89
  • 69
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Bud Cranor wrote a review Mar 13
Las Vegas, Nevada13 contributions
If you are an American experiencing Brasil for the first time, or just looking for some of the comforts of home, Novotel is a great option. The staff went out of their way to help us and make our stay comfortable. The rooms were great, nice AC and bathrooms, beds were comfy and the amenities were great. The on site restaurant was a great option for us and the food was really good. Having the option to park our rental car there was AWESOME as the center of Sao Paulo can be a bit overwhelming. There were a lot of nice little shops and restaurants nearby, too, so you don't have to wander too far off the beaten path to experience the area.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Check in can be kind of hectic, and car park is a bit tight, but staff was really helpful
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
chris s wrote a review Feb 2024
1 contribution
I traveled alone from the United States and the hotel made me feel safe and secure. Vanessa and Larissa got me checked in and helped me find places of interest local to the hotel. John, Guillermo, and Victor would chat with me and explain new places to explore, as well as how to be safe inside the city. Security made sure I wouldn't be bothered and when I would step outside at odd hours (3am) a security agent would walk out with me to make sure I was safe. I'm definitely coming back and I can't recommend this place enough. Affordable with all of the bells and whistles of any five star hotel I've stayed in.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: Talk with staff who can provide safety tips if you want to venture outside the hotel.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded 1 week ago
Dear Fearless, We very much appreciate your comments regarding your stay at the Novotel São Paulo Jaraguá Conventions. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
vitorbabrazil wrote a review Jan 2024
Salvador, BA9311 contributions7277 helpful votes
The central location of the hotel makes it most suitable both for business trips but also for tourism, with some of the most important attractions of the megalopolis easily reached on foot. Also, shopping trips are also perfect from there, with neighbourhoods like Brás and Bom Retiro some 15min away by car or 45min on foot. That said, the building is under monument protection in the State and was home for dozens of prominent guests in its early years, including Queen Elizabeth! The panels at the end of reception painted by Clóvis Graciano show the grandness the hotel once had. The abovementioned has a downside, however, and, along with the stinginess of investors, prevents or restricts a lot physical improvements in the infra-structure of the hotel, whose overtired furniture belongs to last century. That is compensated by the friendliness and readiness of staff, starting at reception, despite some minor idiosyncrasies of São Paulo city itself, like a tone of neglection and grouping up to gossip while clients queue up. As a Platinum guest, it was frustrating not to be awaited, for the room was decided upon check-in and some negotiation and the usual/expected goodies were obviously not ready. The room wasn't at all adequate, furniture wasn't proper, the chair for the working table is far too uncomfortable and the problem was never solved, which caused me to move to the former prototype room the next day only. A review of the prototype room, which I got to test years ago as an invitation from the general manager at the time, can be read in my timeline, nothing has changed. Water takes ages to warm up there, a common complaint, and some of the very few TV channels available simply disappear by the lightest wind, so maintenance must often go up to the antenna and reboot everything! Breakfast is absolutely superb in all senses, with large assorted of fruits, pastries, breads, warm dishes changed every day and even a healthy and an Asian corner. A warm hug of thankfulness to André, Fran and Gabriel, who make this first hour of the day always most special. Room service is tricky, sometimes they just won't answer the phone and reception must be contacted instead. Prices are quite fine for such a hotel and area, also food is plenty on the plate but presentation is no like the photos. The problem is when you order something at 19h and it gets delivered to your door at 21:59h! No pool or sauna, only a very well-equipped gym on the 9th floor. And the scarce amount of TV channels is also a bummer. Internet works fine in all areas of the hotel. It's my 8th time there and never immune to annoyances and frustration, despite the positive aspects the unit certainly has. The feeling one must always be ready for issues there is, however and again, frustrating.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded 1 week ago
Dear Vitor Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
WQ wrote a review Jan 2024
Singapore, Singapore553 contributions98 helpful votes
Excellent hotel choice in Sao Paulo, close to Republica, the historic centre. The rooms were very spacious and well appointed, and the rate was very good for the quality. Good amenities including a safe and a large minibar. There's a well equipped gym on the 9th floor (including one smith machine), a large breakfast room, and a relaxing restaurant for meals. The hotel is about a 5-10 min walk to the subway, and several buses stopped around it. The area is safe, and there is security at the door always. Easy access to nearby restaurants and minimarkets too. Friendly and courteous staff who spoke good English were always appreciated. Great choice.
Read more
Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinicius Godoy, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded 1 week ago
Dear Jesais, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Roberta T wrote a review Jan 2024
4 contributions
The staff was externally helpful and friendly. They explain very well what we could do in the city and told us how to keep safe. A big thanks to Joad and Guilherme. The room was very good and clean. Breakfast was good, with fresh fruits and sufficiently diversified.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vanessa Moraes, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded 3 weeks ago
Dear Roberta, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
yy wrote a review Dec 2023
Niteroi, RJ6 contributions4 helpful votes
Always stay here when in São Paulo for business . Great location, nice rooms. Most of the staff are excellent - particularly Alexandre in the bar , went of his way to provide exceptional service , helped me recharge my phone In Portuguese , was very patient and helpful
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vanessa Moraes, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded 3 weeks ago
Dear, We very much appreciate your comments regarding your stay at the Novotel Jaragua São Paulo Convention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vinicius Godoy Customer Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Karan S wrote a review Dec 2023
Mumbai, India9 contributions8 helpful votes
Stayed here for a business trip. All the staff are amazing especially at the reception & breakfast restaurant. Rodrigo is extremely polite & helpful. Bed is just right. Cleanliness in public areas could be better.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Global Gipsy wrote a review Dec 2023
Florida183 contributions65 helpful votes
We were here for several days/nights for a large conference. I’ll start with the positive first. The staff is lovely, from the front desk to the cleaning crew, security personnel and restaurant team. They really try hard and do their best to accommodate guests at this old and unmaintained and completely inadequate property which undoubtedly gives them extra work and plenty of headaches from guest complaints; but they with grace and kindness. The food options were decent and breakfast offered a large selection with enough to cater to different diet restrictions. Overall this old and highly dated hotel is in need of a complete gut renovation. Unfortunately it seems that the owners have opted to keep doing superficial and cheap updates. Even the renovated rooms have issues (ours had a broken sink and the AC system sounded like a jumbo jet engine when turned on). The overall space is in every way inadequate to host a large convention, much less multiple conventions taking place at the same time. At breakfast the restaurant fills up quickly and it can be a good 20 minutes before we could get a table. Of the four elevators, which are all painfully slow, only 3 worked during our entire stay and often took forever to get to our rooms or lobby. None of the rooms have an ironing board or iron (even though the closets have a space for them and an outlet). Instead the hotel sends guests occupying some 300 rooms to the 11th floor in some run-down tiny room with two ancient irons locked to the wall with large cable and ironing tables that are falling off the wall Good luck trying to iron. The gym equipment is decent (not too old) but dirty and handlebars were sticky; and there are no bathrooms in the gym. The beds in the unrenovated rooms are horrible, you can feel the mattress springs, the wall paint is pealing and rust stains everywhere and rooms have very limited lighting so they are quite dark and overall pretty small (this is for both standard and superior). Because we were with a group we got to see several of the rooms The neighborhood where the hotel is located is rundown and unsafe, the hotel security guards kept warning us not to take out our cell phones out on the street and to be careful with cameras and bags. Had this been my choice I would never have booked this property and would never come back.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: If you must stay here definitely get a family suite on a high floor and confirm with the hotel...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vanessa Moraes, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded Dec 14, 2023
Dear Global, Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Vincent G wrote a review Nov 2023
1 contribution
Rooms are OK and mostly quiet in this centrally located building. Team did it best to try to give good service but the organization of this hotel seems to be a total mess. Arrogant women called me twice on the phone saying I had excedded the check-out time (Night team allowed me late check-out as a Platinum member but the i forlation was lost). It was my 6th stay here but I may now consider going to another Hotel group.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vanessa Moraes, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded Nov 30, 2023
Dear Vincent, Thank you for taking the time to tell us about your experience at the Novotel Jaragua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vinicius Godoy Customer Experience
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
SPSPSG wrote a review Oct 2023
10 contributions1 helpful vote
Great, old-school comfort. Exemplary staff in the reception. Neighbourhood is not the best: do take care walking around the area. Not the hotel's fault it's embedded in a neighbourhood that has become quite dodgy through the years. I am a solo female traveller but well-travelled so I know how to deal with neighbourhoods. Also into architecture and history, so I loved the hotel's modernist components.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vanessa Moraes, Atendimento ao cliente/recepção at Hotel Novotel Sao Paulo Jaragua Convention
Responded Oct 31, 2023
Hello siddistracted, Our main objective is to provide excellent service to all our guests and visitors. I note from your comment that we were able to achieve this objective, through mentions of our structure, service and gastronomy. Thank you very much for sharing your opinion and inspiring other travelers to discover our hotel with so much history.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Sao Paulo area.
PRICE RANGE
₱3,449 - ₱4,784 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel novotel sao paulo jaragua sao paulo, novotel sao paulo, sao paulo novotel
FORMERLY KNOWN AS
Holiday Inn Select
LOCATION
BrazilState of Sao PauloSao PauloSé / Consolação
NUMBER OF ROOMS
415
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HOTEL NOVOTEL SAO PAULO JARAGUA CONVENTION - UPDATED 2024 Reviews & Price Comparison (Brazil) - Tripadvisor

Frequently Asked Questions about Hotel Novotel Sao Paulo Jaragua Convention
Which popular attractions are close to Hotel Novotel Sao Paulo Jaragua Convention?
Nearby attractions include Italian Building (0.3 km), Copan Building (0.3 km), and Igreja Nossa Senhora da Consolação (0.4 km).
What are some of the property amenities at Hotel Novotel Sao Paulo Jaragua Convention?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Novotel Sao Paulo Jaragua Convention?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Novotel Sao Paulo Jaragua Convention?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Novotel Sao Paulo Jaragua Convention?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Novotel Sao Paulo Jaragua Convention?
Conveniently located restaurants include Bar da Dona Onca, A Casa do Porco, and Wanderlust Bar e Cozinha.
Are there opportunities to exercise at Hotel Novotel Sao Paulo Jaragua Convention?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Hotel Novotel Sao Paulo Jaragua Convention located near the city center?
Yes, it is 0.6 km away from the centre of Sao Paulo.
Does Hotel Novotel Sao Paulo Jaragua Convention offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Novotel Sao Paulo Jaragua Convention?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Hotel Novotel Sao Paulo Jaragua Convention?
Many travellers enjoy visiting Centro Cultural Banco do Brasil (0.9 km), Mosteiro De Sao Bento (1.0 km), and Igreja Chagas do Seráfico Pai Francisco (0.6 km).