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About
#25 of 47 hotels in Arlington
Location
Cleanliness
Service
Value
GreenLeaders Silver level
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Property amenities
Paid private parking on-site
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking garage
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English
Location
68Somewhat walkable
Grade: 68 out of 100
29Restaurantswithin 1 km
5Attractionswithin 1 km
Contact
900 South Orme Street, Arlington, VA 22204
Getting there
Pentagon CityWashington DC Metro16 min
1646Reviews43Q+A100Room tips
Reviews
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Collin F wrote a review 3 Feb
From start to finish, my experience was smooth and comfortable. Checking in and out was expedient and I found the room to be spacious, clean and contained everything I needed. I ate nearly every meal at the hotel restaurant and would say my favorite part of my stay was being greeted by Beatriz each morning before breakfast.
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Date of stay: January 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
The Sheraton Pentagon City has become our favorite hotel for these reasons: -Cleanliness (super clean hotel and rooms!!) -A great night's sleep - a great mattress and quiet room =can't hear traffic or hotel neighbors -Centrally located - easy to get anywhere in the DC area -Airport Shuttle runs on time with kind drivers who help with baggage -Easy and safe parking under the hotel -Terrific Front Desk Team that will graciously assist with any need or request -Friendly Breakfast Team - Good Coffee & Breakfast with homemade baked goods -Large and comfortable rooms -Friendly hotel employees -Feels like a home away from home - we consistently enjoy our stays. -It is obvious an outstanding GM is running the hotel
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Date of stay: August 2022Trip type: Traveled on business
Location
Cleanliness
Service
Room Tip: Rooms facing the Pentagon offer a beautiful view of Monuments and Wash., D.C.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Marietta Hipolito, Guest Services / Front Office at Sheraton Pentagon City Hotel
Responded 2 Sep 2022
Thank you for being our guest with Sheraton Pentagon City. We are truly pleased to hear that you had a completely satisfied stay with us. Your kind words and feedback will definitely be shared with our team members. Your kind words are very much appreciated. Thank you again for being our guest.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lauren B wrote a review Jan 2023
Geliia checked me in and was fantastic! She gave a great rundown of all the facilities and amnesties that the hotel had to offer and even gave us a meal coupon/voucher. How kind of her! My stay was from a Friday to Sunday and I enjoyed it quite a bit. We had a nice view of the pentagon and surrounding area. I am in town often with my boyfriend and the Sheraton in pentagon city is our go to spot for relaxation.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
I stayed at the Pentagon City Sheraton for 3 nights in January while I was in DC on business. I booked the hotel as it was central to where I needed to be, and they had a great deal going on. I regretted it even before I checked in. Communication was horrible. I used the app to try to get some info about the airport shuttle, but 4 hours later, no response. I eventually called, and they responded via the app with instructions about the shuttle. I ended up landing early and got to the spot 25 minutes before it was scheduled. It never showed up, and I called the property a dozen times with no answer, eventually having to use titanium service to get ahold of them. Staff then insinuated I was a) at the wrong airport, b) the wrong door and told me the shuttle came by and actually picked up someone up. This was a lie by either staff or the shuttle driver. I eventually had to take a cab, rather than wait the 45 minutes staff suggested. When I checked in, the lobby was packed with teenagers. I’m talking a hundred. The elevators were packed with kids going up and down between rooms, etc. sometimes having to wait 3-4 elevators. I think they were in DC for a protest. When I eventually got to my room, I noted what appeared to be blood on the door frame, and bathroom wall. They were kind enough to give me another room, which was good. The room was large, and had a comfortable bed, and a nice view of DC and Pentagon. Bathroom is small and dated, with the door handle loose and falling off, and the sink not in the bathroom itself but in a common area. The pool was closed, and the gym was quite small. When I went to get dinner with the $25 voucher they gave me, it was only at the bar, and was pub food in plastic containers and cutlery, with a drunks yelling at the TV. Titanium Breakfast was a $25 voucher at the restaurant, which didn’t cover the limited buffet after a tip. Food was mediocre, and it was a bummer I had to pay out of pocket every day for it since they don’t have a club lounge. Front desk manager was awesome and provided some points to compensate the experience, but all in all, I was disappointed.…
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from LaMika Hughes, Other at Sheraton Pentagon City Hotel
Responded 6 days ago
Dear Dogmantraveler, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure we review your concerns in the future. I hope you choose to stay with us again when your travels bring you back to the area. I would welcome the opportunity to personally oversee your stay. Best regards-
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff of the hotel were hospitable. They showed so much courtesy and were willing to help. I had a long stay and saw this as a culture of the hotel. Neat and well maintained rooms. Breakfast was clean. I however wished there was more diversity in menu for dinner. Let me mention Gelila who received me first time and Helen who knew what was right for breakfast. Overall it was a quiet and nice place.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If you come to this hotel and want the best service look for Gellia. She works in the morning. Made me feel like I was home throughout my stay. When it was extended she help me with reservations also gave me a few passes for Dinner Thanks again. I will be back
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Sheraton at Pentagon City is one of thee best hotels to stay while you are in D.C. This hotel has the best people working there. I will tell you about Helen. Helen is one of the sweetest, nicest, most professional person you could come into contact with. We were blessed to meet her during breakfast. She was very attentive and helpful, always checked on us and we didn’t want for anything. It’s so nice to be away from home, and someone makes you feel like it’s home. That is what she did for us, and that is how the people here make you feel. I’m so glad we chose this hotel because everything is great here. The food, the rooms with these amazing views, the drinks and the hospitality. Even the lady in the gift store was super sweet when we went to buy some things for our co-workers. This has been a great stay and we will be back. If you are in the area, I hope you get to meet all the amazing people we did, and we will definitely be back here for our next business trip. Thanks for making our stay here too notch! We are enjoying every minute.…
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from LaMika Hughes, Other at Sheraton Pentagon City Hotel
Responded 1 week ago
Dear Valued Guest, Thank you so much for your positive feedback! We will ensure to recognize Helen for her outstanding service. We look forward to serving you again soon. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If I could give it 100 stars, I would. I was weary about the comments but I’m glad I went with it. The staff was EXCELLENT and they treat you as if they know you. They really wanted me to have a great experience. It was a clean hotel, beautiful really. The outside view of hotel looks outdated but the inside was impeccable. The room was spacious and in great condition. The view was gorgeous! You have to try the wings at the restaurant. The servers were great! I have zero complaints! If I were to visit DC again this is where I’ll stay!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from LaMika Hughes, Other at Sheraton Pentagon City Hotel
Responded 1 week ago
Dear Valued Guest, Thank you so much for your positive feedback! We look forward to serving you again soon. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ornela X wrote a review Jan 2023
This hotel was great. The customer service is wonderful. It started when I was greeted upon checking in and the receptionist was extremely friendly and she was able to accommodate what I needed. I also had breakfast there for a few days during my stay and Helen was absolutely a delight! Super friendly, really great at her job, and made sure I had everything I needed always. Having prior experience in the restaurant industry, I can say her service is top notch (promote her) The bed was very comfortable, view was great, no complaints at all for the room/stay!
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kendra S, Other at Sheraton Pentagon City Hotel
Responded 3 weeks ago
Dear Valued Guest, Thank you so much for your positive feedback! We look forward to serving you again soon. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Venture05330987976 wrote a review Jan 2023
Very clean facility. Friendly staff. At first I was given an adjoining room, I am a senior and did not feel safe and requested to be moved to another room. I was relocated to the 14th floor, nice view, no refrigerator. I showered late and was woken by this awful smell (it smelled like marijuana). I called the front desk to double check that the hotel was a non smoking facility, she said it was and she would have security do a floor check. Upon further investigation, I realized it was the toxic smell coming from the plastic shower curtain liner. I called the front desk again and asked if housekeeping would change the liner. The plastic liner was replaced with another plastic liner, I asked the houseman did the hotel have fabric/cloth water resistant liners, he said no. I should have spoken to the MOD, but it was late and I was very tired. I wore my mask in the room the remainder of my stay. My main concern is the are the plastic shower curtain liners PEVA free and how often are they changed. I realize that the Sheraton is an older facility. Do other hotels under the Marriott Brand provide non-toxic fabric/cloth water resistant shower curtain liners? Sheraton Manager response needed. Thank you, (SM)…
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Date of stay: January 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kendra S, Other at Sheraton Pentagon City Hotel
Responded 3 weeks ago
Dear Valued Guest, Thank you for your feedback. We sincerely apologize that your stay didn't go as planned. We would like the chance to speak to you about this to see how we can turn things around. Please contact the property to speak with a member of our management team. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$107 - US$239 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton arlington, arlington sheraton
FORMERLY KNOWN AS
Sheraton National Hotel
LOCATION
United StatesVirginiaArlington
NUMBER OF ROOMS
416
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Claim Your ListingSHERATON PENTAGON CITY HOTEL - UPDATED 2023 Reviews & Price Comparison (Arlington, VA) - Tripadvisor
Frequently Asked Questions about Sheraton Pentagon City Hotel
Which popular attractions are close to Sheraton Pentagon City Hotel?
Nearby attractions include Pentagon Memorial (1.2 km), Air Force Memorial (0.5 km), and The Fashion Centre at Pentagon City (1.1 km).
What are some of the property amenities at Sheraton Pentagon City Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Sheraton Pentagon City Hotel?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Sheraton Pentagon City Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Pentagon City Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Sheraton Pentagon City Hotel?
Conveniently located restaurants include Lebanese Taverna, The Celtic House Irish Pub & Restaurant, and Shake Shack Pentagon City.
Are there opportunities to exercise at Sheraton Pentagon City Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Sheraton Pentagon City Hotel have an airport shuttle?
Yes, Sheraton Pentagon City Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Pentagon City Hotel have airport transportation?
Yes, Sheraton Pentagon City Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Pentagon City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Pentagon City Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.