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Crystal Gateway Marriott

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1700 Richmond Hwy, Arlington, VA 22202
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (170)
Room & Suite (72)
Dining (20)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystal Gateway Marriott
Updated 29/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 51 hotels in Arlington
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. and less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. area via the Metro which is connected to our hotel in Arlington, Virginia. Settle into one of our well-appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at 15th and Eads or grab a quick bite from our Gift Shop. Hosting an event in the Washington, DC area? Explore our hotel's versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington and downtown D.C. has never been easier.
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Property amenities
Paid private parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
VIP room facilities
Iron
Private bathrooms
Wake-up service / alarm clock
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Quiet
Hotel links
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Location

Full view
98Great for walkers
Grade: 98 out of 100
190Restaurantswithin 1 km
9Attractionswithin 1 km
295Reviews45Q+A41Room tips
Traveler rating
  • 172
  • 74
  • 28
  • 10
  • 11
Time of year
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Popular mentions
OOBonomist wrote a review Nov 2021
Newton, Mass242 contributions217 helpful votes
After a very smooth checkin (helps to be one of the metal-level elites), I went up to my room. While somewhat quiet, it overlooked a major thoroughfare. My advice below would be to insist on a different direction. The room lacked two things that even a Holiday Inn Express would have: lighting and water. If you wanted lighting, you had to walk around the room turning on lamps, and even then, you'd think electricity was being rationed. As for water, no complimentary water and none for sale. So I figured I'd just dirnk some from the sink, but there weren't any cups. The rest of the stay was good enough. The bed was comfortable and the thermostat got down to 63, which is my sleeping temp. (Many hotels stop at 65 or higher.) The food varied in quality from horrible convention food to good-enough burgers and a turkey club a la carte. Once again, water seemed to be at a premium. I had to use a beverage coupon to purchase it at the conference itself, and when I did eat at their walk-in restaurant,getting a refill took quite an effort.
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Date of stay: November 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: do not face the busy road!
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Response from Bryan Duncan, Guest Services / Front Office at Crystal Gateway Marriott
Responded 2 weeks ago
Greetings and thank you for staying with us at the Crystal Gateway Marriott. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Bryan Duncan bryan.duncan@marriott.com
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blessed1102 wrote a review Oct 2021
Miami, Florida58 contributions50 helpful votes
My family and I stayed at this Marriott for 30 days and the staff and location was excellent. They treated us like family. They were always so kind, friendly, and took really great care of us. Especially, Yared, who works in the front. He was the first person we met at the entrance of the hotel and he set the tone for an amazing stay. He treated us like we were truly part of his family. He provided us with directions countless of times and made recommendations for restaurants in the local area. We were truly grateful for his Kindness and welcoming spirit. I would like to also highlight the following employees for the superior customer service that they provided to my family and I. Deleslie from the M Lounge was phenomenal!! She gave us great service with unparalleled dedication to our specific dietary requirements and provided several recommendations that accentuated our stay in the DC area that we were truly grateful for and will always cherish. Next, Antonia from the house keeping department. Whenever she cleaned our room it was always immaculate!!! The value of her work was solely reflective from her passion of her performance. I was so impressed by her dedication to ensure a healthy and cleaned room that I often requested her services throughout my stay. Additionally, I would like to also recognize Jose Fernandez at the front desk. From the day we checked in, until we left, he was always kind, professional, and hospitable. Lastly, Ms. Keisha Ellis, the hotel assistant manager was very welcoming, personable, and worked well with the customers and her staff. For example, due to unforeseen circumstances, I was unable to pick up a birthday cake for my family's birthday and she coordinated with one of her staff members and made it possible. There are countless other employees who made my stay memorable and I would also like to Finally, I would also like to thank the following employees for all of their hard work and efforts during our long stay: Sylvia, Cynthia, Gloria Menjivar, Loretta, and Altoro. We have traveled the world and have stayed at many Marriott hotels and I can truly say the employees from this hotel have certainly left an impression on my family and I. Their kindness, attention to detail, and work ethic is incomparable. It's really hard to come across employees with more than 10 years with that kind of drive and joy for their work. We are Titanium Elite members with over hundreds of stays. We love this brand and have grown accustomed to a certain level of standard and service. This hotel didn't disappoint. We highly recommend the Crystal Gateway Marriott and look forward to returning.
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Date of stay: August 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
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Jodaniel wrote a review Oct 2021
New York City, New York19 contributions38 helpful votes
I have stayed here several times recently in advance of weekend football games. This is an older property but has been nicely renovated. As a Marriott Ambassador level customer had access to the M Club Lounge which had a very good breakfast and access to coffee/soda/snacks throughout the day. The gym is well equipped with all machines working as well as audio visuals. The restaurant/bar had longer hours than most hotels post Covid. There is a shuttle with frequent service to DCA. I have stayed at multiple hotels by DCA and this one has been my best experience.
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Date of stay: October 2021Trip type: Traveled solo
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Goldilocks130 wrote a review Sep 2021
9 contributions3 helpful votes
I have spent literally hundreds of nights in Marriott hotels over the past few years. This was by far the worst. The mattresses on both beds were badly broken down, making it impossible to lie flat. The air conditioning didn’t work; the fan blew but without cooling. I called and was told a maintenance person would be up to look at it. No one ever showed up. The coffee maker was broken. The shampoo and conditioner dispensers were empty. I expect better from Marriott.
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Date of stay: September 2021
Value
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Service
Trip type: Traveled on business
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Response from Bryan Duncan, Guest Services / Front Office at Crystal Gateway Marriott
Responded 3 Oct 2021
Dear Goldilocks130, Thank you for choosing to stay at the Crystal Gateway Marriott and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent these issues from occurring in the future. Please let me know if there is anything that I may assist you with in the future as well. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, BRYAN DUNCAN bryan.duncan@marriott.com
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859TK wrote a review Sep 2021
Cincinnati, Ohio651 contributions167 helpful votes
Great Weekend stay (Thurs - Sun) Early check in was granted, I had my mobile room key before my 8 am flight. Follow the direction in the app, there are two towers and they don't connect. Upon landing at Reagan we caught the Metro for a one stop ride. Metro station is directly beneath the hotel. Just make sure you go to correct Marriott as there are two that connect directly to the metro tunnels. Or you could take the free shuttle from DCA. With the mobile key I went straight to my room bypassing the front desk. Room appeared to have been recently refurbished. King room with small couch. Bed was very comfortable, couch was good for reading. Bathroom was large with a full walk-in shower and great water pressure. M Lounge was open 24/7, which is unusual as most on are closed on the weekends. Breakfast was buffet style with choice of meats, scrambled eggs, fresh made waffles, pastries, cereals and yogurts. Evening o'dourves and deserts were on the light side. It was never crowed and you could social distance while eating. Since I had a 4pm flight home, I was able to secure late a check out so I didn't have to worry about what to do with my luggage on the last day. Only dissatisfaction were other guests who slammed doors, held loud conversations in the hallway in the early hours of the night. Each night I had interrupted sleep due to the noise. But luckily it did not ruin trip. I would stay here again. The location is great, lounge is open, and per night price was amazing.
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Date of stay: September 2021
Location
Service
Sleep Quality
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PRICE RANGE
US$120 - US$427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott crystal gateway hotel arlington, crystal gateway marriott, marriott hotel crystal gateway, marriott arlington, arlington marriott
LOCATION
United StatesVirginiaArlingtonCrystal City
NUMBER OF ROOMS
701
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Frequently Asked Questions about Crystal Gateway Marriott
Which popular attractions are close to Crystal Gateway Marriott?
Nearby attractions include The Tomb of the Unknown Soldier (1.0 km), Gravelly Point Park (1.1 km), and Arlington House - The Robert E. Lee Memorial (1.0 km).
What are some of the property amenities at Crystal Gateway Marriott?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
What food & drink options are available at Crystal Gateway Marriott?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crystal Gateway Marriott?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Crystal Gateway Marriott?
Conveniently located restaurants include Lebanese Taverna, Ted's Montana Grill, and Legal Sea Foods.
Are there opportunities to exercise at Crystal Gateway Marriott?
Yes, guests have access to a fitness centre during their stay.
Does Crystal Gateway Marriott have an airport shuttle?
Yes, Crystal Gateway Marriott offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crystal Gateway Marriott have airport transportation?
Yes, Crystal Gateway Marriott offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crystal Gateway Marriott?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystal Gateway Marriott offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Crystal Gateway Marriott?
Many travellers enjoy visiting Arlington National Cemetery (2.6 km), Alexandria's Christ Church (5.9 km), and Old Town (6.1 km).