Amazing staff, great amenities, beautiful building. The owner of the hotel went out of his way to introduce himself and was very kind and friendly. The whole place is very clean and very pleasant I will be back on my next vacation to Arlington
Each of the staff members were capable of supporting any question or request I had. The location is great as it is next to the Courthouse Metro station. Most importantly the bed and pillows were of great quality and very comfortable.
The room meets the expectations except for the water pressure, that wasn't even sufficient to wash your hands. Front desk supervisor tried to the receptionist when he was trying to change the name on the final bill at checkout, yelling at him that it cannot be done. Of course after a while he was able to sort it out. I've never experience a situation like that at any hotel, let alone a Hyatt. Definitely not staying there again
Overall cleanliness not up to expectations. Sheets were not fresh and crisp; had a moldy smell. Location was great. Staff was responsive and helpful but reports of bedbugs required a move to a different hotel.
We planned to spend New Year's Eve and Day at relatives in Arlington and decided to stay at this property, centrally located with access to DC as well as restaurants, café and shops in Arlington. Since we had an early dinner and show, GM Sites graciously allowed us an early check-in even though the property was quite full ( we didn't use our late check-out). Additionally although assigned a King, we did not know microwaves were in 2 beds rooms and at the last moment, her awesome front desk assigned us a room so we could use the microwave. Really centrally located, with parking right by the side of the hotel (with real spaces), the lobby is spacious and hosts a really great breakfast buffet in the morning. Saw lots of students having a blast with full plates. Food was continuously replenished. There is small snack counter by the front desk. With Dunkin and Starbucks right around the corner, what else do you need? Rooms were spacious with the largest fridges I have seen in other properties. Elevators large and were always quick to get to your floor or parking (you can access rooms from the garage). If you are driving like us, remember to stop by the side of the hotel, get your keys so you can access the garage and rooms. A gem in Arlington. Kudos to GM Sites and her staff.…
The building and staff were nice. The Elevator sounded like it was scrapping and damaged. The free breakfast was good, but ordering food from the kitchen was poor quality and the bar couldn't make any drinks unless it came pre-bottled.
Our stay was great! The bed was super comfy, the room, bathroom and hotel overall, were clean.The parking was so convenient and felt very safe. The location was such a short drive, Uber or Metro ride to all of the DC action. The standout, though was the staff! They were A+! Friendly, knowledgeable and so helpful!
Great location, next to Metro, convenient to DC attractions, fair number of good restaurants nearby, very helpful and friendly staff (especially Anisha and Abdel), quiet and clean rooms, good security. The only minor problems were a slow bathroom drain and towels that, although very clean, smelled a bit like dry cleaning fluid. Overall a great experience, would highly recommend.
Clean, modern hotel in the heart of Arlington! Near the Metro…parking felt really safe (the entrance is pretty narrow, we were pretty happy we were in my husband’s car and not a bigger SUV!) The garage is an underground lot under the hotel. The garage doors are closed at night. Front desk staff, especially the late afternoon into the evening staff, were professional, personable and so helpful—thank you!
Excellent hotel with excellent staff, in a great location. The hotel is located at the city center, close to metro, supermarket ,shops, restaurants bars all within walking distance. It makes for a comfortable stay. I would definitely recommend this hotel to everybody! We were so happy to meet the following wonderful staff who all made sure that we had a comfortable and a pleasant stay. We appreciated the hospitality. We especially would like to thank Michael, Lacy, Abdul, and Anisha for always making sure we had everything we needed. Thank you all for making our stay comfortable!!!