We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Element Austin Downtown

Save
Share
109 East 7th Street, Austin, TX 78701
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotel direct offer!Stay Longer & Save
Expedia.com
Travelocity
eDreams
US$189
View deal
Free cancellation until 14/12/21
Reserve now, pay at stay
Hotels.com
Element.com
Orbitz.com
View all 18 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (51)
Dining (58)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Element Austin Downtown
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 240 hotels in Austin
Location
Cleanliness
Service
Value
Travelers' Choice
The first of its kind in the city, Element Austin Downtown is an extended-stay hotel that brings a focus on wellness to the heart of Austin, Texas. Awaken your senses with eco-friendly design, state-of-the-art technology and bikes to borrow for exploring the city. Our location is on Congress Avenue steps from downtown's best shops, restaurants, and hot spots. Staying near is always a good idea when your options to unwind are a coffee and a bite to eat at Caroline Restaurant and Coffeehouse, or playing outdoor games and a draft cocktail at Upstairs at Caroline. Element Austin Downtown is a valet-only hotel for $44 a night.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Snack bar
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Stay Longer & Save
264Reviews8Q+A36Room tips
Traveler rating
  • 173
  • 54
  • 22
  • 6
  • 9
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Samantha M wrote a review 22 Nov
1 contribution
I booked two double queen suite rooms to be adjoined. I asked three times before 3:00 if my rooms were ready and all staff failed to inform be that the room style I booked could not be adjoined. My check in was at 3:00 and my first room was not available until 3:30. At 3:30 the staff did not check my credit card or ID and an incorrect card was charged. The staff said my second room (that I was expecting to be the adjoined room with the same floor plan I booked) would be ready at 4:30 and they would call me - an hour and a half past my check in time. No one called me so at 4:30 so I went to the front desk to get my second room and this was when they decided to tell me I was not going to get the adjoining rooms that I booked. They looked for what was available and had an option on a different floor or I could get a single king room on the same floor as my current room. Since I had a large party of people I went with the smaller room on the same floor so we would not be separated. This makes me think that they actually had no room for my second reservation since they never called me and “had to look for what was available” when I asked about my reservation. Then they checked my card and I was able to enter the correct credit card. They charged me a full price for the room they had to change my reservation to because of their incompetence. When someone from my party went to go speak with the manager about how horrible our stay experience was he hold her “you can go stay at a different hotel”. To top off this horrible experience with the staff - a maid walked into my room at 11:00 when I had check out at 12:00. She entered unannounced to my room where my friend was standing naked in the bathroom with the door open because she had just gotten out of the shower. She also entered the other room I had booked at 10:45 am with a 12:00 check out time. Luckily, no one was standing in the bathroom indecent. The experience with the staff at this hotel was extremely bad.
Read more
Date of stay: November 2021Trip type: Traveled with friends
Helpful
Share
hitomi12 wrote a review Aug 2021
Kuala Lumpur52 contributions76 helpful votes
We had a good stay overall; good service and enjoyed our room. Room was a suite with king bed, sofa bed and kitchen, it’s small but enough for 2 adults and our kids. The room was clean, unlike some reviews our room was thoroughly clean. King bed was comfy, but sofa bed was rather thin. Checking in was awkward because I went to 3rd floor for Element, but it was closed so had to go down to 2nd floor. It was a round counter so not sure where to wait. Anyhow, staffs looked around their shoulders and entertained me when they saw my confused look. When asked for extra towels, next sofa bed cover and extra pillows, they were sent within 10-15 mins. Valet waiting about 5 mins, it was better to ask for our car at the lobby. I shopped around, but $49 for valet was worth the price. Self park over night will cost $30? or thereabout so just pay the extra bucks; it’ll save you time and the hassle. The service and food at Caroline was superb, I’m glad we tried dining in there, thanks Aaron! Highly recommend staying at the Element.
Read more
Date of stay: August 2021Trip type: Traveled with family
Helpful
Share
Response from Adam White, Other at Element Austin Downtown
Responded 31 Aug 2021
Dear hitomi12, Thank you for taking the time to proved us such positive feedback about your recent stay at the Element Austin Downtown. We are trilled to see you enjoyed your stay and the team went above and beyond for you. We hope to host you soon and be once again part of our family while here. Safe travels! Sincerely, Adam White Assistant General Manager
Read more
talyagel wrote a review Aug 2021
1 contribution1 helpful vote
I honestly don’t even know what to say. I’ll start by saying that I have never written a bad review in my life. Yes I’ve had bad experiences in private businesses throughout my life, but I rarely write a bad review because I feel so guilty about it. This time, I cannot hold back. The worst was when I did laundry in the communal laundry room. It’s a modern hotel; you’re thinking big laundry room, lots of modern machines, “credit card accepting”, etc. This room was a closet with only one dryer and one wash working. I also found out I needed quarters and the front desk had NONE so I had to go to 3 stores before finding someone who would exchange my cash for quarters. I wash my clothes, all is good and dandy, until I go to move my clothes to the dryer and find that they are COVERED IN STOOL. I will say the woman at the front desk, Taylor, at the time was super helpful. She offered to get my clothes washed professionally on the house. Honestly, I wanted to burn my clothes at that point, but I hate being a hassle, so I agreed. I also would like to add that I found the place to get them rewashed on my own and that should have 100% been on the hotel. In addition to this unfortunate situation, I had to call about 4 different times in order to check in on my reimbursement check. When I finally said I was checking out and I’m still waiting on it, my check was ready that day, 3 weeks out from the incident. No one was willing to help me with this except for an employee named Madi who called me on her day off to tell the check was ready and I applaud her for that. She was fantastic. Honestly nothing can top that, but adding on, the breakfast, although free, was awful. A sausage, egg and cheese? Sounds like a great New York style breakfast! Not here! It’s a literal hotdog cut in half and stuffed into some sort of Pillsbury dough pastry… Like are you guys okay?? Later on during my stay, I was expecting something super important in the mail and asked that when it came in, someone could call and let me know… nobody called. Just say you’re busy and can’t make any promises next time please. To add onto this, I also had 2 packages delivered that seemed to get lost. When I finally went down to the front desk a week later and talked to someone about how I was upset two of my packages were lost, they were “miraculously found” 5 minutes later. What made me plan out this exact review, is when I finished using the gym and I returned a key card that somebody left in the treadmill cup holder, and the woman at the front desk literally did not even acknowledge me. I don't know if you guys are treated poorly here or what, but except for the few people I've mentioned, most of the staff was unfriendly and annoyed most of the time. Maybe I was annoying, but like you would be to if you were in my situation. Some smaller things: the wifi sucked and some of staff would consistently pull down their masks or not wear one at all. I know it’s not like mandatory in Texas, but you guys are in a stage 5 pandemic right now just FYI. Believe it or not, I am actually a pretty happy and positive person 99% of time, so unfortunately I would not feel right without acknowledging the people that made me feel comfortable here: - The woman at the front desk that helped with my laundry situation (Taylor) - The other woman at the front desk (Madi). She was just absolutely amazing. - The people (and the food) at Caroline’s - The coffee/breakfast staff on the first floor - The cleaning staff - The bartenders (emphasis on ONLY the bartenders) at the lounge area on the 2nd floor - The valet dudes… I’ve never used the valet but they’re also so friendly. I know this is a lot to read, but I couldn’t help myself this time. I’ve never experienced something this bad before in my life. I really hope that this gets read and some major changes take place, but until then, I don’t ever recommend staying here. Thank you and have a great life Element Austin Downtown.
Read more
Date of stay: August 2021
Rooms
Location
Service
Trip type: Traveled on business
1 Helpful vote
Helpful
Share
Response from Adam White, Other at Element Austin Downtown
Responded 31 Aug 2021
Dear Talyagel, After reading the details of your stay I am absolutely embarrassed to hear that we failed you in the many interactions you had with our staff. I assure you these problems are not common occurrences at The Element Austin Downtown and I have taken the measures to rectify the major issues and concerns with the department heads. I would like to discuss your experiences in more detail to repair this negative impression we’ve inadvertently made. If you would be so kind as to send me an email at adam.white@whitelodging.com, I would sincerely appreciate to opportunity. We do appreciate the kind remarks for some of the staff that did try to meet and exceed your expectation and will pas these along to them. Again we sincerely apologize for the overall experience and falling very short of your and our expectations. Sincerely, Adam White Assistant General Manager
Read more
Michaela L wrote a review Aug 2021
1 contribution
When we ran into an unexpected snag with our car, Drue and Carlee were extremely helpful. Drue helped me get the tire inflated so I could get it to the rental agency. Carlee helped move all my son’s college stuff from one car to the other. Thanks Drue and Carlee.
Read more
Date of stay: August 2021Trip type: Traveled with family
Helpful
Share
Response from Adam White, Other at Element Austin Downtown
Responded 31 Aug 2021
Dear 733michaelal, Thank you so much for staying with us and providing your feedback. We are thrilled to see valet went above and beyond for you during this stay and hope we can have you back soon! We have passed your praises along to Drue and Carlee. Safe travels and again thank you for choosing the Element Austin Downtown for your destination of choice. Sincerely, Adam White Assistant General Manager
Read more
Jack wrote a review Aug 2021
1 contribution
We came to Austin for a friends wedding while keeping up with work for a few days. The Aloft hotel was a wonderful place to stay, with a great restaurant and bar experience located on the second floor of the hotel. One of the best parts of our trip was the concierge Madeline, who checked us in when we arrived our first day. Throughout our weekend, Madeline let us know the best places to eat and the what local spots to check out with the time we had available. She was very helpful and even gave us a map she had worked up of some of the best places to eat. We can’t wait to make our way back to Austin again soon!
Read more
Date of stay: August 2021Trip type: Traveled with friends
Helpful
Share
Response from Adam White, Other at Element Austin Downtown
Responded 10 Aug 2021
Dear Admiral_king_kong, From all of us here at the Aloft + Element Downtown Austin we thank you for staying with us and for being part of our family for the time you where here! We are thrilled to see Madeline went above and beyond for you during your stay from start to finish. We look forward to hosting you again and safe travel to your next destination and journey. Sincerely, Adam White Assistant General Manager adam.white@whitelodging.com
Read more
Previous
123456
PRICE RANGE
US$199 - US$490 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
144
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Element Austin Downtown
Which popular attractions are close to Element Austin Downtown?
Nearby attractions include Bad Wolf Ghost Tours (0.1 km), Pete's Dueling Piano Bar (0.4 km), and The Driskill (0.09 km).
What are some of the property amenities at Element Austin Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Element Austin Downtown?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Element Austin Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Element Austin Downtown?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Element Austin Downtown?
Conveniently located restaurants include Eddie V's Prime Seafood, Truluck's Ocean's Finest Seafood & Crab, and Lonesome Dove Western Bistro.
Are there opportunities to exercise at Element Austin Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Element Austin Downtown located near the city center?
Yes, it is 0.2 km away from the centre of Austin.
Are any cleaning services offered at Element Austin Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Element Austin Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Element Austin Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.