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Holiday Inn Express & Suites Dallas-Addison

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Traveler (17)
Room & Suite (12)
Dining (3)
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Overview
  • Excellent34%
  • Very good30%
  • Average13%
  • Poor11%
  • Terrible12%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
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Reviews (150)
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All reviewsgreat job of keepingcomfortable bedsother hotelsone night staynice roompillowsdeskdallaswallpaper
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1 - 5 of 145 reviews
Reviewed 5 May 2018 via mobile

This hotel is beautiful inside and out. The hotel has been remodeled to look very new and modern. Here is the problem. The doors to the rooms have large cracks and anyone can slide their credit card, or room key to get on your room....More

Thank emcbrid
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-AddisonResponded 4 weeks ago

Hello emcbrid, Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Dallas Addison TX. I recognize your stay was not 100% satisfactory. IHG values your experience with our hotels. I have sent you a private message so...More

Reviewed 22 December 2017

Had the worst experience ever here. It was in October, so maybe they have finally started to upgrade the rooms. Call first to see if they have remodeled the rooms. Had to ask to move rooms since the musty smell was so bad it hurt...More

Thank Kris W
Response from James F, Loyalty Champion at Holiday Inn Express & Suites Dallas-AddisonResponded 27 December 2017

Hello Kris, I appreciate your feedback as it will be shared with the upper management and the whole team in order to avoid a similar experience as it is our goal to provide excellent service to all our guests. I am very sorry for the...More

Reviewed 29 November 2017 via mobile

I made a reservation with my IHG Rewards card at the telephone number on the back of the card. The agent who made the reservation at the Holiday Inn Express & Suites Addison was inefficient and rude. The IHG reservation agent was located somewhere in...More

Thank John S
Response from James F, Loyalty Champion at Holiday Inn Express & Suites Dallas-AddisonResponded 30 November 2017

Dear John S, Thank you for being our valued and loyal IHG Rewards Club member and for leaving us your valuable feedback. I am very sorry for the inconvenience you had to endure due to the construction that is taking place during your stay. We...More

Reviewed 18 November 2017

Would not stay here again. Room was dark and bleak. Bathroom has fixtures that didn't work. It even lacked a holder for the toilet paper. Elevator didn't work. Entrance and lobby were a total mess. Breakfast was gritty from the filth. Indifferent room cleaning. I...More

2  Thank John M
Response from James F, Loyalty Champion at Holiday Inn Express & Suites Dallas-AddisonResponded 30 November 2017

Hello John M, Thank you for leaving us your valuable feedback. I am very sorry for the inconvenience you had to endure due to the construction that is taking place during your stay. We take our guest comments very seriously and always strive to provide...More

Reviewed 10 November 2017

Recently stayed here. I was not aware they were under construction. Normally, not much an issue, but elevator was out of order. Had to carry 7 pieces up and down 3 flights of stairs. Most disturbing was the floors had only one exit available. The...More

1  Thank cewardjr
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Dallas-AddisonResponded 24 November 2017

Hi cewardjr, Thank you for choosing to stay with us and for taking the time to share your recent experience at our hotel. I am truly sorry for the inconvenience you had to endure due to the ongoing construction including the malfunctioning elevator. Rest assured,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
US$89 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$89 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (17)
Room & Suite (12)
Dining (3)
Pool & Beach (1)
Questions & Answers
Ask a question
emcbrid
25 April 2018|
Answer
Response from John M | Reviewed this property |
I don't know about the phone number, but HI changed this Express to a regular Holiday Inn.
1
Vote
Tillie S
26 June 2017|
Answer
Response from James F | Property representative |
89.00 a night
0
Votes
Tillie S
26 June 2017|
Answer
Response from James F | Property representative |
We do not have weekly rates but I can give you 89.00 per night
0
Votes
Room Tips
"Wait until construction is completed. Consider other options."
Read review
"Avoid room 205 due to wifi. If not fan of fireworks, avoid 3rd-4th July night. Hotel is FULLY booked and no..."
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"Outstanding hotel - very quiet"
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"Book another hotel"
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