This location of Crowne Plaza among other locations worldwide has been very consistent in providing excellent service and professionalism. I was expecting a change in service due to the pandemic as it is in America but here it is as if the pandemic never happened, and they would respond immediately if you needed anything. I had a broken refrigerator, and they replaced it withing minutes of complaining. Okay it's unfair to compare Crowne Plaza Manila with any Crowne Plaza USA since there is no point of comparison this Crowne Plaza is at Intercontinental Hotel level.
Just checked out of room here at Crown Plaza Galleria. Its been awhile since the last time we had a staycation with my family. My parents and I have enjoyed our 1st time staying here at your property. The room we stayed ensures cleanliness and safety upon arrival, from the guard asking for Vaccination Card and ID, until arriving at the desk. 'Mig' who assisted us upon check in made sure that everyone is vaccinated before checking in and giving us an early check-in since my dad needs to go to the bathroom asap. ❤️. "Clipse & Abdiel" showed a consistent and top-notch service at the club lounge, grace under pressure even though having problems in the releasing my 2nd room. Keep it up and continue smiling 😁. Jess at the breakfast area was amazing as well. Allan from the Bell/Concierge for giving a helping hand while having long lines at check-out. …
We stayed for 1night to celebrate my brother's 21st birthday and it was a blast! The staff are very accommodating and they provided such great care and excellent service. Kudos to JR (from the fdesk) who took care of us and assisted with our needs during our stay! Thank you!
Nice place to relax clean and comfortable. it is close to the center and railway station. The room was very pleasant, it was cozy and clean. The hotel has standard rooms, Affortable price, excellent location. Quite smooth reservation process.
A place where you can relax the whole day during your quarantine period nice accommodation clean and cozy with bath tub if you want to soak your body with warm water well its perfect for you to stay in 5 star hotel like CROWN PLAZA👌
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