They gave us, a family full of kids, an unclean and reeks so much of cigarettes we can't enter the room for another 6 hours. We begged them to just change room but they said its fully occupied and the manager was not present. No amenities that was promised were given and the toilet was clogged. Holiday is ruined for us. Not going to make the same mistake.
Stayed here for my quarantine till I received my swab test result. The hotel's not that new but the room is so clean, especially the toilet. The mattress is so good, too, for a budget hotel. Kinda got lucky to have the room on the 2nd floor with a little patio, I enjoyed my sunset sessions. Was impressed with how they handle the covid-19 situation, too. They even placed small tables outside each room for food deliveries (food is from their restaurant only, grab and food panda are not allowed to avoin contact) and they sealed the food so neatly, I loved it.
When i entered the room, i noticed minibar ref was unplugged, open and empty. No hand towel set up. But the room is clean. Tv is not user friendy. Housekeeping staff assigned in my floor(5th) was accommodating and friendly. I would like to commend the ladies and gentlemen in front who always keeps smiling and they always greet the guest. They know what their job is. Definitely i will be back.
Positives: Very courteous, helpful, and efficient staff. Excellent house keeping. Good breakfast. Good location. Burger King just across the road and Jay Jay's is next door. Victoria Towers, a small mall, is a 5 minutes walk, where Mang Inasal cafe is located. Highly recommended for cheap and good Filipino food. The not so good: Had a very difficult time as wifi was very poor, erratic and undependable. Also, there was not a single drawer or a closet in the entire room. Had to literally live out of my suitcase for the one week I stayed there. Poor drainage of water in the bathroom too.
Nice and accessible location, good sized room, good breakfast buffet selection, friendly and efficient staff. Fast checkout and check-in process. It was an overall pleasing experience in staying in this hotel.
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