Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The second Richmonde Hotel brand rises at the heart of Eastwood City, the first urban community east of Manila developed by leading real estate developer Megaworld Corporation. Bearing the name of this pioneering live-work-play enclave, Eastwood Richmonde Hotel completes the township's mix of office and recreational establishments and answers the lodging needs of business and leisure travelers in the metropolis, not to mention the hotel requirements of residents and corporations in the locality.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Filipino
Location
17 Orchard Road, Quezon City, Luzon 1110 Philippines
Eastwood Richmonde Hotel
4.5 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Eastwood Richmonde Hotel stands out for its prime location, directly connected to Eastwood Mall and surrounded by diverse dining options, which has been consistently praised by guests. The hotel's atmosphere is often described as cozy and home-like, with travelers enjoying the spacious and well-decorated rooms. While the service has garnered mixed feedback, many visitors commend the friendly staff.
The cleanliness of the hotel is a highlight, contributing to a comfortable stay. However, some guests have noted discrepancies in room readiness and the value offered.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Our stay was good but there needs a lot of improvements: 1.) All of the hotel rooms’ airconditioners needs to be centralized. 2.) The balcony needs to be cleaned and free of aircon inverter equipment outside. 3.) The pool needs to be covered to prevent pools from rainshower. 4.) The building needs to be equipped with rainwater collection and solar panels 5.) The gym’s airconditioner needs to be fixed and make it cool 6.) The hotel needs additional bridgeway to the grocery to bypass the mall for early goers. 7.) Only one passenger elevator reaches to the rooftop, Needs two more elevator shafts for the other two elevators to reach to the top. 8.) One elevator panel has a “9” button when the floor is actually 39. Please replace 9 with 39.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eastwood Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Aug 10, 2023
Dear Carl V, We greatly appreciate the time you took to share with us the details of your recent stay. Please be assured that we have taken note of your comments for consideration. We have also coordinated with the concerned departments to make the necessary adjustments and provide solutions. Hopefully, we will be fortunate to welcome you back and provide you with a completely delightful experience. Sincerely, Jun Justo General Manager
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Upon check out, i was asked by the Front Desk if I had taken all my things from the Safety Deposit Box. I informed them that my room has no Safety Deposit Box. I demanded that my room be checked for the safety deposit box.
I was later informed that safety deposit boxes of some of the rooms were taken out for repair.
House Keeping should inform their Front Desk of what is lacking from their rooms so that they can make a note.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Mar 14, 2024
Dear U7895YQjessl, Thank you for taking the time to write about your recent stay with us. Our utmost priority is the safety and satisfaction of our guests, and we regret any oversight on our part regarding the absence of a safety deposit box in your room. Rest assured that we have noted your feedback and have implemented measures to ensure such lapses do not occur in the future. Communication between our Housekeeping and Front Desk teams will be strengthened to ensure accurate room information is relayed to guests upon check-in. Hopefully, we will get the chance to serve you again and meet your expectations when you stay with us again in the future. Sincerely, Jun Justo General Manager
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Located right next to a mall, so there are plenty of dining/shopping options. The staff are courteous and efficient. The buffet breakfast offers a nice variety of Filipino (e.g. garlic rice, dilis, adobo) and “continental” fare. Beds are comfy. Room lighting could be better. Very few outlets available (we had to unplug the bedside lamps to recharge our devices). It is convenient to have a laundromat close by (in the mall basement).
Our main disappointment was the gym which was poorly ventilated. There are no towels or sanitizing wipes (we were informed only pool users could get towels). Otherwise the gym is well-equipped.
Only one (out of 3) elevators was functioning during most of our 5 day stay . Thankfully we never had to wait more than a couple of minutes at a time.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eastwood Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Aug 10, 2023
Dear Kiwini K, We are delighted to hear that you enjoyed our most convenient and central location, our warm hospitality, and our buffet breakfast. We greatly appreciate your suggestions on how we can serve you better. It may also interest you to know that works are in place for the improvement of our guest lifts and air-conditioning units. Once again, we thank you for sharing your honest feedback. We look forward to welcoming you again soon. Sincerely, Jun Justo General Manager
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Upon check out, we ask for a cart but the FO asked "Marami po ba kayo dadalhin?" Of course we would ask for it since we need it, their reasoning is not appropriate and said it won't fit the elevator since madami gumagamit. Check out time syempre dapat expected may gagamit ng cart at madaming tao sa elevator. My mother whose a senior citizen carried a heavy bag since hindi na grant ang cart request namin at madami talagang dadalhin since may bata din kaming kasama.
Upon check in naman past 2pm na wala pa rin kaming designated rooms, what's the point of reservation kung pagdating palang saka ichecheck rooms na available for same floors since 3 ang room namin. Pumayag na ako na iba floor ng isang room kasi past 2:30pm na. We arrived 15mins before 2pm thinking that it was already settled since I booked days before and fully paid it. I think yun katabing Front Desk staff nakapag accomodate na ng 3people to check in habang ako na nauna wala paring room.
Lastly, my sister from room 3612 ordered room service from the Bar cafe and the people who took and delivered the order did not mention about the 20% discount, nabasa nalang kinabukasan sa welcome letter. We did raise it sa restaurant nung nag buffet breakfast kami and sabi ng server alam daw yun ng lahat ng staff which is odd kasi hindi talaga na discount yun pinaroom service at nung pina check namin sa supervisor that time yun transaction confirmed na hindi discounted. Pwede naman daw nya gawan ng paraan ibalik yun amount na should be discounted pero kesyo ihahabol pa daw sa finance, gagawan nalang daw ng paraan. Syempre kami naman naguilty pa kasi baka managot pa yun staff na nag deliver diba. Ang sabi nalang namin FYI at tip na nila yun at sana sa susunod ay tama na ang gawin ng staff nila. It's not about the money, it's about the integrity of their staff on that particular transaction.
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Jul 18, 2024
Dear cherryb821, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced. We have investigated your concerns and would appreciate the opportunity to address your concerns. Regarding the Check-In Time and Room Allocation, we understand the frustration of not having your rooms ready upon arrival. While we had pre-blocked your rooms on the same floor, one room was still being cleaned due to high occupancy from the previous night. We offered you the option to wait or take available rooms on different floors, which you accepted, and then we ensured your check-in was completed within a reasonable time. Nevertheless, we understand the frustration this caused and we are reviewing our processes to better manage such situations in the future. We also regret the misunderstanding when you requested cart assistance. Our staff followed standard procedure and asked about the number of luggage you were carrying to ensure proper assistance. Due to high departure traffic and full elevators, our team manually assisted with luggage. We acknowledge the inconvenience caused to your mother and assure you we are working on improving our service efficiency during peak times. Lastly, we apologize for the oversight with the room service discount. Our staff should have informed you about the 20% discount at the time of order. This was a lapse on our part, and we appreciate your understanding. We have addressed this with our staff and will conduct further training to ensure such errors do not occur in the future. Again, thank you for bringing these matters to our attention. While we understand your disappointment, we hope we will get the chance to be of service to you again. Sincerely, Jun Justo General Manager
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Richmonde hotel will always be my 2nd home it’s been years since my last stay here. What I can say is that the newly renovated room was so nice. I do like removing the bath tub in the bathroom and change it in shower door glass the bed still the best I’ve ever experienced my room attendant Rene is very attentive to details to all of my request.. In the galley department there is a big difference regarding the taste of the food job well done for all the Chef keep it up. I hope they will maintain like this and I will definitely come back again
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Justo, General Manager at Eastwood Richmonde Hotel
Responded Sep 5, 2023
Dear P1065IZmarkf, Thank you for taking the time to post a 5-bubble review on our hotel. We are happy to know that you had a great time during your stay and that you enjoyed our upgraded guest rooms, facilities and food offerings. Rest assured; we shall relay to Rene your kind words of praise as well. We would love to have you back and we hope for your continued patronage as we continue to be your home away from home. Sincerely, Jun Justo General Manager
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First time to check in at Richmonde Hotel Eastwood. Just some comments
Pros 1. The room was ok with high floor 2. Hotel has access to the mall and other restaurants
Cons 1. No bell boy on duty only the guard was assisting us 2. Hotel wants you to pay upfront to everything upon checking in and your order. Seems they have trust issues and I noticed guest can just go down to the second floor and basement to avoid paying the bill. 3. Bfast was ok although takes time to refill specially the main dishes 4. Pool is located at the roof deck. Suggest they move the reception near the pool so they are visible to the swimmers and to those people who wants to order food. 5. No guards assigned on the second floor, mall entrance. Anybody can just go in and straight to the rooms. 6. The key card provided by the hotel is useless since anybody can just press the floor and it will be opened.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Read my review.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Nov 13, 2024
Dear jamesfC6207DY, We greatly appreciate your honest review of our hotel. We are glad to know that you enjoyed the convenient high-floor room and our strategic location. We appreciate your observations and suggestions for improvement. Your comments about the availability of bell service, slow breakfast refills, and reception visibility at the pool area are noted, and we will review them with our team to enhance guest experience and service efficiency. We also value your comments on security, particularly regarding the mall entrance and elevator access. The safety and security of our guests are a priority for us, and we are actively evaluating ways to improve these aspects of our facility. We hope to get the chance to welcome you back to our hotel and provide you with a more satisfying and memorable experience in the future. Sincerely, Jun Justo General Manager
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It was an awful stay for me and my family. A lot of mishaps happened the moment we entered your building and it was extremely disappointing, I’m not even exaggerating! Gives me ick every time it crosses my mind.
(1) We arrived at around 1:50 PM and we were given 1 out of 2 rooms past 3 PM, considering the check-in time is at 2 PM. I only agreed because we were so tired of waiting and my parents are senior citizens already, they needed a place to rest in more than I do.
(2) Second room was finally given at almost 5 PM after 4 follow-ups with the rep promising to give me an update after each call, but I didn’t receive any. Imagine, we had to wait for almost 3 hours just to get our second room when we’re promised to get it 15 minutes after 3 PM. We all can’t rest because we can’t fit in one bed. Our plans that day got delayed, urgh!
(3) I specifically requested the rooms to be next to each other because again, my parents are already old. Guess what? They gave us rooms that are north-south of the floor. 3201 and 3217. They had to walk from one end to another just to get to us.
(4) The personal fridge has a spoiled pineapple and it stinks so bad when you open. Unbelievable.
(5) It was our second day in the hotel and my dad got a call from the reception saying we need to checkout even though I booked 2 nights. They were arguing a little, but eventually found out it was an error on their end. It was past 12 PM which is the checkout time that they’re asking us to move out when they gave us a room at almost 5 PM. They gotta be kidding.
(6) Had to call again multiple times for ice request and I went down to the reception from the 32nd floor because no one answers the phone. IDK what they’re up to.
It was a circus staying here. Gosh, I can’t even comprehend how they got a high-rating in Google. I know it wasn’t just us who had this experience because I saw an old lady dragging her luggage out of the cart while swearing because she has been waiting for a bellboy in the lobby to help her with her stuff to the room for so long and no one attended to her. I can’t fathom. AHHHH
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Dec 6, 2024
Dear kbendance15, Thank you for taking the time to share a detailed review of our hotel. We truly regret to hear about the multiple issues you and your family faced during your stay. This is far from the standard we strive to deliver, and we deeply regret the inconvenience caused to you, especially given the needs of your parents. Your concerns regarding the delayed check-in, room allocation, housekeeping oversights, and communication breakdown have been noted and shared with our team to improve our services and continue providing a rewarding stay for all our guests. Please know that we are committed to addressing these lapses to ensure no guest faces a similar experience. We greatly value your feedback and appreciate your patience in bringing this to our attention. We hope we will be able to welcome you back with better facilities when you stay with us again in the future. Sincerely, Jun Justo General Manager
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Stayed woth a co-worker due to a client visit in rhe office (Tera Tower). Place was accesible even off hours. I work in the bpo industry and have to return to the hotel during wee hours of the morning wherein a friendly staff greeted us, then followed by an early breakfast buffet which helps before we go to sleep. Our room was quiet during the day and no loud noises can be heard hence we got to maximize our rest prior to reporting for work the night after. Overall, place was well kept and we were comfortable.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Apr 11, 2024
Dear Getaway00427441035, Thank you very much for sharing your 5-bubble review with us. It was our pleasure to provide you and your colleague a quality service during your stay with us. We hope to see you again very soon! Sincerely, Jun Justo General Manager
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The Eastwood Hotel stands out as an exceptional choice for travelers, offering an unparalleled experience highlighted by its exceptionally accommodating staff. From the initial welcome to the final farewell, guests are treated with utmost care and professionalism, ensuring a comfortable and memorable stay. The hotel's breakfast buffet is a culinary delight, boasting a wide selection of dishes that cater to various tastes and dietary needs. From traditional English breakfasts to continental and local cuisine, the quality and variety of food available are truly remarkable.
Located in the heart of the city, the Eastwood Hotel offers the added convenience of direct access to a nearby mall, making shopping, dining, and entertainment easily accessible. This prime location, combined with the hotel's excellent amenities and service, makes it a perfect choice for both business and leisure travelers. The combination of friendly staff, diverse dining options, and strategic location contributes to a fulfilling and hassle-free visit, making the Eastwood Hotel a highly recommended destination for anyone looking to experience the best of city hospitality.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip:Do not hesitate to ask request anything. They are happy to accommodate.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Richmonde Hotel, General Manager at Eastwood Richmonde Hotel
Responded Mar 14, 2024
Dear vonjobyr, Thank you for taking the time to post a 5-bubble review on our hotel. We are happy to know that you had a great time during your stay and that you enjoyed our warm hospitality. Once again, thank you for choosing Eastwood Richmonde Hotel. Sincerely, Jun Justo General Manager
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First hotel stay with my wife and daughter. The room's interior is calming accompanied with a good view from the 31st floor. The bed, pillows, and sheets made my daughter sleep on her own four times (she usually can't sleep on her own). Shower room is relaxing but the tub couldn't fit two adults though. Staff was super friendly. Definitely going back to this hotel.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jun Justo, General Manager at Eastwood Richmonde Hotel
Responded Jun 19, 2023
Dear johannr408, Thank you for choosing Richmonde for your first hotel stay with your wife and daughter. We are delighted to hear about your positive experiences, especially the soothing effect of our bed and beddings on your daughter. We shall certainly look forward to welcoming you and your family back soon! Sincerely, Jun Justo General Manager
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There are more places to choose from in the Quezon City area.
PRICE RANGE
₱2,975 - ₱4,462 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaQuezon City
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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