We stayed at this hotel to help my in-laws sell their condo which was located next to the hotel. Hotel staff were polite, professional and attentive. We stayed in a 1-bedroom room, nice enough but dated. We do recognise that the hotel is undertaking a refurbishment, so it would be good to see once completed. The only let down was the buffet breakfast, put simply below average. The offering was not good, so many times food on offer wasn't replenished, weekends were busy, no fruit selection, no barista coffee, expected a lot more from this grading of hotel. The restaurant staff were friendly though, and we wanted to point out Gamal for his over and above attitude. Overall a good experience, apart from the buffet breakfast
Worst stay ever. Bathroom seemed unsanitized. Hair on toilet seat and pubic hair inside toilet bowl. Smelled nasty in the bathroom. Called recep to complain and no one came. Called recep a couple of times and no one picked up. The room was so old and deteriorated. Food prices on the room service menu was extremely overpriced. Never ever coming back to this hotel
The staff are friendly, amazing and very helpful. But the hotel rooms are very old and lots of moulds even the smell is unpleasant. I feel very uncomfortable during my stay, we even ask for transfer to different room but the same situation.
It was a very nice experience at this hotel where we had a very productive activity while having fun at the same time. The security guards were super courteous and welcoming. Also, their receptionists were so helpful in making sure we'd get our food delivery successfully because it was routed to a different hotel.
It was a very nice function room with many outlets that made it more convenient to us participants. Also the restrooms are very clean. The staffs were all accommodating and courteous. Highly recommended hotel.
From my inquiry up to the last minute of the said event, it was a very pleasant experience. The person who handled this event ( Nikho Bacar), along with ALL the concerned staff, showed an exemplary performance. Participants were very satisfied with their rooms, food provisions and hotel's strategic location. I personally coordinated this event with Mr. Bacar, and I can confidently say that all of our agreed conditions were met. There have been small issues but Mr. Bacar was very quick, calmly quick to address the issues. I highly commend Mr Nikho Bacar, for the professionalism and personal touch he exhibited from the first time I made my inquiry up to the minute we checked out. Also, Eastwood Richmonde hotel for a one of a kind experience and hospitality they offered. It was a very pleasant and pleasurable experience.…
The amenities are great. The staff is accommodating and friendly. The food is delicious. I had a great experience in the hotel during that short period of time. The comfort room is clean also. I like the ambiance of the place.
If you plan to hold a seminar or party, Eastwood Richmonde Hotel is the perfect place because of their excellent food and great service. It is accessible to malls, restaurants, and even bars. Though renovation is ongoing, the hotel lobby gives you an impression that it's expensive and grand. Our room was spacious enough though we could observe that it's no longer new and needs further renovation. But I must say that it's clean. Toiletries provided don't have strong scent which I love. I also love it that they provide electric iron and ironing board. I also suggest that the hotel improve on the acoustics since noise made inside the rooms can be heard from the hallway. I would like to commend the hotel's Sales Manager, Sir Nikho for the smooth transaction. He really facilitated well from the online inquiry to ocular visit, to finalizing the contract and even post-sales transactions. Truly, he is an asset to the company.…
Clean environment and friendly staff. Upon arrival they will assist you to the lobby then fast check in. The room is clean and you you will try to ask for assistance you can always call their customer service so they can facilitate whatever your from the Hotel. The scenario within the area is nice and relaxing.
The place and( especially) the food are good. However the room is dim and the bed is a bit uncomfortable. The servers are very accommodating. 1000/10. When I left my laptop charger and I called the hotel to check for it. And to my surprise they accommodate my request immediately and my laptop charger was found. thank you. !.