I must have used this hotel over 5 times already this year and the front desk check in and check out services have been very efficient. I give special mention of Ms MJ Decena who has helped me out on several occasions. Thank you for your special way of caring for regular customers. The hotel remains well in almost all aspects. The gym and pool are very well maintained. The only downside is the closure of the Lili restaurant, one of my favorites prior to the pandemic. I recommend this place anytime.
I visited new Coast for the second time to reconnect with my family after tourism opened. My 3 days in New Coast was fantastic to dissapintment. Room is big, clean with a complete set-up, Location of the hotel is excellent, ameneties such as the pool and gym were also well kept. But I had a bad encounter to the receptionist in club-Oasis name KARIN, while we are signing in going to pool area with my family, she asked me if how many persons will going to use the pool with her high tone of voice and grumpy face kinda like we are criminals!! after I answered, since I don't have any idea regarding the policy of 2kids and 2 adults only, l answered (all of us why? with gently voice ) and she said "tinatanong ko Lang kayo!!!! Ilan po ang mag sswimming!!??" with high tone of voice and still grumpy face. I was so upset and disappointed, at the same time embarrassed Infront of my family. This kind of attitude is not acceptable specially when you are in a hotel where the service is the most important of all. I spoke to the front desk regarding my concern but I don't think so if they did an action regarding on this. Hope the management will do something to eliminate this kind of incidents. I will still be back in New Coast and hoping that nextime I won't experience this again.…
This was my third stay at New Coast hotel and the reason of keep coming back is the overall service, amenities and value, rooms are spacious and with very comfortable bedding and pillows, I slept like a baby each night, the amenities are top of the line, sauna, steam room, very well equipped gym, jacuzzies , pool etc. The staff are very professional, polite and very accommodating, when I needed to extend my stay and all rooms were booked they did everything possible to make it work for me and I got a wonderful room upgrade and they made me feel like a VIP guest, this was truly a 5 star service and the best value overall for all you get, it shows this hotel has great management, truly pleased.
Its my first time to stay at this hotel , for many years i have been staying at Pan pacific hotel ( changed to sheraton manila bay now ) my reason of chage the room charges diffrent . New coast hotel far less coast . I realy enjoy my exerience at this hotel . First of all its nearly same location as my previous hotel . 2/ much less charges with same level of service. Hotel : is exellent , room are big with good space .toilet : clean n have both shower n bath with full emenities. Bed : very comfortable n quite. Hotel staff are very friendly n smiling faces ready to searve u . Brekfast: much better than hotel same level , big apace many verayaty of food selction ( exellent breakfast ) I recommend to include in booking. Location is good 1 minutes walking from Robinson Mall Good for all nationalties intrest . For Arab travelers; many arabic resturant around ( including Shaisha smoking ) Outside swing ball good for all ages. Fitness centre is exellent .…
Everytime they cleaned our room they give an excellent and cleanest room they cleaned well and organize the staff is friendly ...Very comfortable to stay there because i like the ambiance of the hotel..
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