Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
New Coast Hotel Manila is a 5-star deluxe business hotel strategically located at the heart of Manila that brings redefined experience through its warm hospitality, impeccable service, complementing facilities and amenities, innovative event spaces, and delightful cuisines. New Coast Hotel is a home to discerning business travelers and leisure seekers. It is 30 minutes away from the domestic and international airports, walking distance from shopping and entertainment hubs, and a few minutes away from convention and exhibit centers, tourist destinations and historical attractions such as the charming “Walled City” of Intramuros, the iconic Rizal Park and world’s oldest Chinatown. With 305 guestrooms and suites, it offers a full range of amenities and services, restaurants, meetings and events facilities, along with other wellness and recreational centers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Art Deco Style
Languages Spoken
English, Chinese, Filipino
Location
1588 Pedro Gil Street Corner M.H Del Pilar, Manila, Luzon 1004 Philippines
New Coast Hotel Manila
3,514 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
New Coast Hotel Manila is celebrated for its professional service and warm hospitality, with the staff garnering accolades for their attentiveness. Although the pool is undergoing renovation, the array of amenities, including the gym and dining facilities, still impresses many guests. The rooms are typically found to be spacious and comfortable, though some have noted issues with air quality and dated amenities.
Guests rave about the hotel's cleanliness and location, which offers convenient access to nearby attractions and stunning views of Manila Bay. However, some guests feel that the hotel's pricing does not equate to the overall value, pointing out the costly internet and dining options.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Professional
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
To start of J's birthday celebration, the first get together was for my side of the family. New Coast Hotel is centrally located for family members.
PROS: 1. Staff from the valet, bellhop, concierge and check-in counter were warm and engaging. Special mention is Gwen who upgraded our room to Deluxe as birthday token and assisted with a parking issue. Cedric (not sure) of the Concierge was very helpful thanks. Housekeeping crew were supportive with our requests. Thank you to all!
2. Pool was massive with a big heated jacuzzi on one side which was running the whole time unlike other hotels' which is turned off when no user or had a timer. Kiddie pool on the other side too.🏊♂️
3. His and hers sauna, steam and changing room jacuzzi was very relaxing! Gym had modern equipment and gym instructors!🏋️♂️
4. One corner away from Robinsons Place Manila in Ermita so highly accessible to stores, restaurants, banks and cinema.
5. Our pool view Deluxe one bedroom suite had sofa seating area with TV, separate dining area outside the bedroom which has its own TV. Toilet had double vanity and bathtub.🛀
COULD BE IMPROVED: 1. Our check-in was the day before the citywide lockdown. Next day buffet breakfast was underwhelming. Maybe the hotel adjusted there menu to reflect occupancy?
The hot courses were mostly filipino breakfast food. The hotel caters to Chinese, Koreans, Japanese so selections for these nationalities available too.
2. Deluxe room was big no doubt but some furnishings and carpet need updating already.
3. Elevator security needs improvement since room key cards not required so anyone can stop at any floor.
In conclusion, despite the recent rebranding, New Coast is clear! We really enjoyed our birthday stay. Recommended!
Read more
Date of stay: March 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarcKerckhofs, General Manager at New Coast Hotel Manila
Responded Mar 19, 2020
Dear MannyHappyReturns Thank you for rating our hotel following your recent stay. As we have re-branded under a new hotel management, we are pleased that you had an enjoyable and relaxing visit. We have noted your comments and rest assure that all needed improvements will be undertaken. We look forward to welcoming you back in the near future. Sincerely, Marc Kerckhofs General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed as a long-term guest at this hotel from June 2019 through December 2019 and I was VERY pleased with the service received, particularly from the entire staff at the Residence Club, including Cyrus, Jacob, Rei, Renz, Aaron, Kyle, Hannah, Ciara. Sales/Guest relations Alyssa was also very attentive to any/all needs. Housekeepers on the 11th floor (usually Rona and her fellow female colleague) provided consistently excellent service. All breakfast staff at the Market Cafe took such great care of me and their meals were always excellent. All hostess staff were very friendly and helpful. I was assisted from time to time by virtually all members at the concierge desk and always received excellent and prompt service. I also utilized their contract hotel car service nearly daily and was always treated well and their drivers, despite a mess of traffic, were always on time and driving was very good....Too many others to mention but suffice it to say I was very well treated for the duration of my several month stay...I HIGHLY recommend this hotel!
Read more
Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cgallares, General Manager at New Coast Hotel Manila
Responded Jan 30, 2020
Dear J1540IBmarkw Thank you very much for writing a review of our hotel following your recent stay. We are delighted that you had an enjoyable visit and our products and services were able to exceed beyond your expectations. As we have re-branded under a new hotel management, we aim to continue our mission is to deliver consistently high level of service and products to each and every guest . It is through valuable feedback such as yours, which enables us to constantly monitor and improve our operation. We greatly value your continuous support and look forward to welcoming you back in the near future. Sincerely, Christian Gallares Head of Operations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
My first time in the Philippines and what amazing experience it was. I choose to stay at the new coast hotel as its rated No.1 hotel in Manila on trip advisor and I can see why its number 1.
The room when entering is very specious and you have desk with chair as well if you want to sit or even do work. The shower/bath is huge so you can really relax but the best thing is the bed, very comfortable and with housekeeping coming daily with fresh towels and changing the bed makes it feel like your back home (Anyone who loves fresh bedding will know what I mean)
The pool situated on the 8th floor is really good size, plenty of sunbeds, towels and the pool bar is excellent but if you want some sun then you need to go in the morning as after 2pm its away normally. The drinks are all made fresh at the bar and the food is also very good as its from the same kitchen when ordering room service. The staff at the hotel bar and lifeguards are very friendly and helpful.
The staff at the hotel were fantastic, really friendly, inviting and more than happy to help. I would like to say Richard from the pool bar and Lester security manager are just two of the amazing staff at the hotel who I met. Both deserve so much credit with their professionalism as well as helping me when I was traveling about when I needed any help or advice. Many more members of your staff like Norman, Ken, Joanness, Joes, Gerald, Silas etc... I could be here all day naming the staff but all friendly & helpful. The staff at the hotel deserve a lot of respect for how professional and polite they are.
Chameleon bar on the ground floor in the hotel I went a couple of times to experience live music and how it was. Its a nice and relaxing atmosphere if you enjoy if you enjoy signers (both solo and groups). The staff also in Chameleon were very good plus the cakes are excellent, I would recommend trying at least one of them, my favourite was the cheesecake. The staff were also really friendly and polite. Karina is one of the stand out staff who was always friendly and helpful plus recommended the cheesecake to myself which was delicious.
Overall I can say my experience at the hotel was fantastic and would highly recommend it to anyone. I am so happy I picked this hotel as I can honestly say I don't think I would have such amazing experience if I didn't stay at this hotel.
Read more
Date of stay: May 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Arriazola, Guest Services / Front Office at New Coast Hotel Manila
Responded Jun 5, 2022
Dear michaeloM4078IU, Our sincerest gratitude for having the time to write a review of our hotel following your stay, which was quite detailed and amazing. We are very pleased that you had an enjoyable and relaxing visit and I shall share it with the team. Also, we are indeed fortunate to have colleagues such as Lester, Richard, Norman, Ken, Joanness, Joes, Gerald, Silas who truly care for all of our valued guests. It is truly with guest feedback that we are able to assess our level of performance and identify areas for improvement. Looking forward in welcoming you back soon! Make it happen again at New Coast Hotel Manila! Sincerely, James Arriazola Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow!!! Where do I even begin? I had the pleasure of staying at the New World Manila Bay hotel for the international convention of Jehovah’s Witnesses in Manila. The room is beyond beautiful, spacious and SUPER clean. The lighting was impeccable. Some of my most beautiful Snapchat selfies were taken in the bathroom 😂 I honestly was content to remain in my room and unfortunately that level of contentment limited the interactions I had with the hotel staff other than coming and leaving for tours and events. Some notable pluses was 1. I had a keurig coffee maker. I was told not all rooms have one. But why not? I would’ve easily traded the TV that I never once turned on for the Keurig coffee maker. 2. The WiFi connection was excellent. I was working from home and completing grad school at the time of my travel so a solid connection was crucial for me. 3. The BREAKFAST was like walking into a New World that I never wanted to leave. Fresh watermelon juice, pineapple juice, Omelettes, soups, rice, meat you name it. 😍😍😍. 4. You can’t top excellent service especially when it’s done with a smile. Huge special thanks to the most gracious room attendants (who’s names I wrote on a piece of paper and misplaced😐) who understood my frequent need for more coffee and sugar and water 😅
Read more
Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the hotel for 2 nights the room was quite clean and comfortable.
However,the staff at the front desk lack training in both basic customer service and dispute resolution.We had an issue where the hotel staff refused to allow us to charge things to our room because there was a "note on the system".When we inquired about the contents of the note all staff members including those working at the front desk refused to disclose the information. The above issue occurred despite the hotel requesting a holding amount at check-in which was greater than the room charge total.
Also for some odd reason the hotel lacks seating areas. There were no seats in the lobby and only 3 chairs in the bakery giving guests the impression that they are not welcome to congregate in these areas.
Read more
Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cgallares, Manager at New Coast Hotel Manila
Responded Jan 21, 2020
Dear tsam2020 Thank you for taking the time to send us your feedback during your recent stay with us. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement, and we appreciate you taking the time to share your comments with us. The comments you have raised in several sections of the survey are of great concern, especially as you have indicated we have not reached the level of experience expected by our guests. As we have re-branded under a new hotel management, we will ensure to address the issues you have raised, and I wish to extend my apology for the understandable impression and experience. We remain committed to offering the highest level of hospitality for all our guests. We greatly value your support and hope you will give us another chance to experience our true hospitality and excellent service. If I can be of any further assistance, please do not hesitate to contact myself directly. Sincerely, Christian Gallares Head of Operations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arriving in the hotel, the front desk personnel specially Ms. MJ Decena-front office supervisor prepared right away the things needed for check-in and very friendly and respectful, hotel is very clean. Food is very delicious. John of the Market Cafe is very attentive & cheerful. And also to Gail, Micah of the pastry, Alice of the egg station and most especially to Chef Sonny who made a very delicious bread and dessert. For the housekeepers Kim Bartolo, MJ Ignacio, Rona Palma, Jonie Zarraga, Shiela Dineros make our room very, very clean. Mr.Bryan Liong – the Asst. Housekeeping Manager who for the last few hours remaining in our stay in this hotel keep asking what else we need before we check out on that day. HIGHLY RECOMMENDED!!!!
Read more
Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from cgallares, General Manager at New Coast Hotel Manila
Responded Jan 23, 2020
Dear adrian_soriano2 Thank you for taking the time to write a review of our hotel following your recent stay. We are pleased that you had an enjoyable and relaxing visit and I shall share with my team. We are fortunate to have colleagues who care for our valued guests. It is with customer feedback that we are able to assess our level of performance and identify areas of improvement. Many thanks for your valuable feedback and we look forward to welcoming you back in the near future. Sincerely, Christian Gallares Head of Operations
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at the New Coast Hotel many times through its many iterations from Hyatt to New World and now New Coast. I was here during the pandemic, the hotel allowed me to stay on and the staff was very helpful with the compliance with all the new rules and shutdowns of the restaurants, the pool, they gym. But now they are all back open and looking good. I was very happy to see that Ms. Joanie and Mr. Conrad on the housekeeping staff was still on the job. While other hotels have cut their housekeeping from daily to only-on-demand, Ms. Joanie and Mr Conrad have faithfully daily come to thoroughly clean the room and replenish all the supplies, from water to towels. The housekeeping at New Coast is exceptionally good and the staff should be commended for their maintaining such high standards of cleanliness and consistent service.
Read more
Date of stay: March 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Arriazola, Guest Services / Front Office at New Coast Hotel Manila
Responded Mar 29, 2022
Dear wlesh818, Many thanks for having the time to rate our hotel following your most recent stay. We are absolutely delighted that you had an enjoyable visit and I shall share it to the team. We are also quite happy that Ms. Joanie and Mr. Conrad had the pleasure of serving you and did a great job at that. As always, it is with guest feedback that we are able to assess our level of performance and identify areas for improvement. We greatly value your support and we look forward in welcoming you back here at New Coast Hotel Manila, the best iteration of the three yet! Sincerely, James Arriazola Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having visited manila many times and stayed in numerous hotels in malate/ermita area I feel I have finally found my prefered choice of hotel at excellent rates. The whole ambience of the hotel was great, classy lobby area, fine spaceious rooms and a great pool area and a deservered few words for all the wonderfull friendly and helpfull staff at the new coast hotel. I asked for a room on high floor upon booking and my request was granted to prove requests are taken into consideration. Easy walking distance to rizal park for an evening stroll, 7/11 two mins walk away, Robinson's mall and the baywalk for evening sunset and only a 10 mins taxi ride to intramuros manilas top attraction and deservedly so and can't believe I had visited manila so many times and never visited this attraction until this holiday. The new coast hotel is around 20 mins from airport taxi fare was agreed at 400 peso from outside the airport. Excellent fast WiFi throughout the hotel including round the pool. Cannot comment on food and beverages has i was room only, rooms are large with a super comfy bed, large bathroom with supplied toilitries, bath tub and seperate shower, fridge was empty which is more then acceptable with 7/11s nearby. No issues with getting a Sun lounger for Sun or shade, superb large pool the guy on pool duty was welcoming ready and waiting with your pool towels each and everyday. The area around the hotel is a bit suspect at night but it was never an issue. A final comment on this fine hotel is that it does things the right way the way all hotels should be run and credit must go to the management and its staff for that and i Iook forward to returning to the new coast hotel on my next visit to manila.
Read more
Date of stay: February 2022
Value
Location
Service
Room Tip:Room on high floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Arriazola, Guest Services / Front Office at New Coast Hotel Manila
Responded Mar 4, 2022
Dear 875markj, Thank you for taking the time to rate our hotel after your visit. We are happy to know that you have enjoyed your stay as our products and services were able to exceed beyond your expectations as attested by your wonderful review! Such a truly heartwarming and remarkable insight indeed. Again, thank you very much and we do look forward in welcoming you back in the future. Regards, James Arriazola Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is vey near Manila bay where you can catch the magnificent Manila Sunset, or get the west side rooms. The food served is vey good, generous portion, except that sometimes the servers can’t explain what’s in it haha!!! The rooms are spacious, and not constrict at all. The beddings are clean and you don’t need to call for a room service, unless you don’t want your room to be cleaned. Tip: don’t checkout on late Friday because it will take so much time for your service to arrive due to the one way streets around the area. Sometimes you can’t find a staff in the function room, maybe due to the limitation of employees. Will return again to this hotel.
Read more
Date of stay: February 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip:West side rooms on higher floors will let you see the magnificent Manila sunset.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Arriazola, Guest Services / Front Office at New Coast Hotel Manila
Responded Feb 27, 2022
Dear Jeepneyko13, We are quite happy about your relevant review of our hotel and as well as your stay. In regard to the view, you are absolutely correct about the magnificence that the Manila sunset brings. As for the spacious rooms and clean beds, it can only be matched by our commitment to render a five star quality service each time. Thank you and hoping to have you again in the near future! Regards, James Arriazola Front Office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Miss Sheena Galves made switching rooms between multiple bookings so easy and seamless that we would gladly book our future stays in the hotel because of her. she definitely provided excellent customer service. great job sheena!
Read more
Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Kerckhofs, General Manager at New Coast Hotel Manila
Responded Dec 27, 2022
Dear foodief202, We are truly glad to hear that you had a wonderful stay with us mainly because of Sheena's excellent service. She would surely be thrilled to know that you remembered how helpful she was. We are grateful for your support and we cannot wait to welcome you back here at New Coast Hotel. Sincerely, Marc Kerckhofs General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Manila area.
PRICE RANGE
₱5,020 - ₱6,187 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt hotel manila, hyatt hotel philippines, hyatt manila, manila hyatt
FORMERLY KNOWN AS
New World Manila Bay Hotel
LOCATION
PhilippinesLuzonMetro ManilaManilaMalate
NUMBER OF ROOMS
305
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
