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City Garden Suites

1158 A. Mabini Street Ermita, Manila, Luzon 1000 Philippines
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Traveler (225)
Room & Suite (285)
Dining (48)

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About

#16 of 135 hotels in Manila
Location
Cleanliness
Service
Value
City Garden Suites, Hotel in Manila sits right in the heart of Manila as a benchmark of convenience and business-class comfort. The 142-room 3-star hotel is committed to providing perfect accommodations for business and leisure travelers seeking a home away from home at a reasonable value.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Complimentary toiletries
Safe
Telephone
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Centrally Located
Languages Spoken
English, Filipino

Location

1158 A. Mabini Street Ermita, Manila, Luzon 1000 Philippines
City Garden Suites
675Reviews21Q+A100Room tips
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alan wrote a review Feb 11
United Kingdom134 contributions114 helpful votes
It takes time to understand how things work here and patience . Breakfast is good but not great for westerners limited in choice suitable . Location great almost next to Robinson mall and sea . Rooms are clean and comfortable though traffic and city noise is there in day as windows are not double glazed . Restaurant staff are super as are reception though it was Harvey and Chels we dealt with mostly, always very friendly, helpful , professional and efficient .
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded 1 week ago
Dear Leafybrow, Greetings from City Garden Suites-Manila! Thank you for sharing your experience with us. We're glad you found our location convenient, near Robinson Mall and the sea. We apologize for any inconvenience caused by the noise from traffic and the city, and we appreciate your understanding. Your feedback regarding breakfast options which are changing daily is valuable, and we will take it into consideration for future improvements. We're pleased to know that you found our rooms clean and comfortable. Additionally, we're delighted to hear that our restaurant and reception staff, especially Harvey and Chels, provided friendly, helpful, and professional service. Your kind words will be shared with our team, and we look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing to stay with us. Sincerely, Hotel General Manager City Garden Suites-Manila
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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StephenSNR wrote a review Jan 2024
Pangasinan Province, Philippines79 contributions43 helpful votes
Worst hotel in world ! Started with luggage taking 2 hours to reach room .. no toilet roll , no bacon at breakfast. Worst of all bang bang bang with masonry hammer at midnight directly under our room ! Called reception x3 nothing done , hard to go to reception and shout to get this stopped at midnight
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Don’t book
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded 1 week ago
Dear Stephen, Greetings from City Garden Suites-Manila! We deeply regret the inconvenience you faced during your stay. We apologize for the delay in delivering your luggage, the inconvenience with the toilet paper setup, and the disturbance caused by nearby construction noise. Your experience is not reflective of our usual standards, and we appreciate your understanding. We are actively addressing these issues to ensure more efficient service and improved communication. We're pleased that the noise concern was promptly resolved when brought to our attention. Regarding breakfast, we understand your disappointment with the absence of bacon, and we will review our menu offerings to better meet our guests' preferences. Your feedback is invaluable, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next visit. Thank you for bringing these matters to our attention. Sincerely, Hotel General Manager City Garden Suites-Manila
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Destination A wrote a review Dec 2023
Uddevalla, Sweden1188 contributions327 helpful votes
Ok,it didnt start well,i asked for higher floor because they normaly more quiet from the road traffic, and i got the highest,and i understood why, there was a drilling at the rooftop so it was not possible to have a short nap after a long flight :-( ,breakfast good wifi up and down mostly slow but good value and good location, will be back
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded 1 week ago
Dear Tom, Greetings from City Garden Suites-Manila! Thank you for sharing your experience with us. We're pleased to hear that you found our location nice and convenient. However, we apologize for the inconvenience caused by the drilling noise from the rooftop during your stay, especially after a long flight. Your feedback regarding the request for a higher floor is noted, and we regret any disappointment caused. We're glad to know that you enjoyed the breakfast and found the value and location satisfactory. Regarding the WiFi, we apologize for any inconsistency in speed and connectivity and will address this matter to ensure a more seamless experience for our guests. We appreciate your understanding and look forward to welcoming you back on your next visit. Thank you for choosing to stay with us. Sincerely, Hotel General Manager City Garden Suites-Manila
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeanette B wrote a review Dec 2023
1 contribution
This event happened on 15 Dec 2023 at around 130-3 pm. I was appalled by the poor service from the receptionists at the counter. We have paid and reserved two (2) rooms (The Deluxe) with special request to have the rooms beside each other so we can enjoy our family reunion this December. The reservation and payment were settled as early as October 2023. However, upon reaching the hotel, we were only offered 1 room with 1 big and 1 small bed (The Deluxe room) - Rm 211, and the option of another room with 2 single beds (The Standard room or The Superior Double) because that is the only option available on that wing. Otherwise, the receptionist told me and my husband that the only option is to have a room at another hotel wing. My husband and I told them that we need a big room and beds because of our family's needs. Hence, we settled for rooms on separate wings, though we were not satisfied with the offer. We went up to check Room 211 and saw that is up to our expectation then decided to go to the next room. Upon seeing how small the 2nd room was though it has 1 big bed, I realised that we were offered another room that is not up to our needs and expectations (from my estimation, it is similar to The Superior room, which is smaller than the one we paid for). Hence, I confirmed the booking information with my relative, who told me that the rooms we should be given are two (2) The Deluxe Rooms (1 big bed and 1 small bed, room size 25 sq m). I don't understand why we were offered smaller options when we had paid for a big room TWO MONTHS AGO! When we approached the counter to clarify, the receptionists did the following: - Can't respond to my question whether a Deluxe Room should have 1 big bed and 1 single bed OR 2 single beds ; Instead of apologising to us, another staff at the counter called someone to check if we had already used the room or not and even said that "my husband had already sat on the bed" when we did not even stay for more than two (2) minutes in the rooms when we checked them ; Another staff quietly mentioned to another to "just offer the other room" ???!!! The receptionists eventually gave us two (2) The Deluxe Rooms (210 and 211) that are beside each other within around 10 minutes of complaining at the counter. The question is why were those rooms not offered to us, in the first place! It is extremely frustrating and disappointing to be treated this way. I felt that the staff attempted to cheat us off our money since they offered us smaller rooms, which are cheaper than what we actually paid for. Furthermore, the rooms offered to us initially made it inconvenient for our family to be together, on a very rare chance for us to reunite for the Christmas holidays! What kind of customer service is this! I hope the management of City Garden Suites Manila investigate this and ensure that this does not happen to any client again. I would like to be informed of the outcome of the investigation and any action on this matter.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded Dec 20, 2023
Dear Ms. Jeanette, Greetings from City Garden Suites-Manila! Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced during your recent stay at City Garden Suites Manila. Your feedback is invaluable, and we acknowledge the shortcomings in our service. We regret any confusion regarding your reservation note for rooms next to each other. We understand the frustration caused by the oversight in not considering your request for adjacent rooms initially. We are conducting a thorough investigation into the circumstances you highlighted, and corrective measures will be implemented. We appreciate your patience and understanding. Rest assured, we are committed to preventing such incidents in the future. We value your loyalty and appreciate your commendation of our hospitality staff and Café Miranda team. Your feedback is a catalyst for improvement, and we hope to regain your trust in City Garden Suites Manila. We will keep you informed of the investigation outcome and any actions taken and will be contacting you through your email. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant stay in the future. Sincerely, Hotel General Manager City Garden Suites-Manila
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joy G wrote a review Oct 2023
31 contributions18 helpful votes
Clean room, staff are helpful and professional , daily breakfast was nice,. few blocks to Robinson mall,.walking distance to Manila Bay, 10 mins to walk to NBI clearance if u need, plenty money changers nearby..
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded Oct 26, 2023
Dear Joy, Greetings from City Garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We work hard to provide our guests with the best service and facilities. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they also send their thanks and regards to you. Again, we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely, City Garden Suites Hotel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Krystal G wrote a review Sep 2023
1 contribution
The place is around 30 mins from the airport. The staff are very friendly and accommodating. I am impressed by the cleanliness of the room and the lobby. This is a good place to stay with very fair rate. I am willing to book another night here next time.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: This place has value for money when you want to stay in Manila. This has easy access to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded Oct 26, 2023
Dear Krystal, Greetings from City Garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We work hard to provide our guests with the best service and facilities. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they also send their thanks and regards to you. Again, we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely, City Garden Suites Hotel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vlaamse_Reiziger wrote a review Jul 2023
Belgium216 contributions75 helpful votes
This hotel in the heart of Ermita offers rather large rooms for a decent price. Rooms have all you need (AC, fridge, TV, good WiFi, hot shower etc. Clean rooms. My room did not have a great view but I could not be bothered as I was there only to sleep. Breakfast included ( egg station, some Asian dishes, bacon, fruit etc). The hotel seems popular with Philippino families, which gives it a nice flavor. Friendly and well trained staff. Large mall ( Robinson) within walking distance with many dining options although the hotel also a restaurant and a bar.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded Oct 26, 2023
Dear Vlaamse, Greetings from City Garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We work hard to provide our guests with the best service and facilities. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they also send their thanks and regards to you. Again we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely, City Garden Suites Hotel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tourchwoodtours_12 wrote a review Jun 2023
Olongapo, Philippines53 contributions12 helpful votes
I had an interview at the us embassy. The hotel is near to alot of convenience stores restaurants and the embassy. It might be an older hotel, The room is clean and spacious. The towel bedding warn and cozy. My only grievance was the room service. It took more than two hours for my dinner to arrive. But the food was good. Maybe i was just hangry.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded Oct 26, 2023
Dear Guest, Greetings from City Garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We work hard to provide our guests with the best service and facilities. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they also send their thanks and regards to you. Again, we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely, City Garden Suites Hotel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul K wrote a review Jun 2023
London, United Kingdom30 contributions10 helpful votes
What a great hotel. The staff were very friendly and polite. The room was a very good size and very clean and comfortable. The food was excellent and served by polite and professional staff. I look forward to staying there again. This is not my first visit here. The shopping mall is a short walk away and also nice bars are close by
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded Oct 26, 2023
Dear Kisser, Greetings from City Garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We work hard to provide our guests with the best service and facilities. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they also send their thanks and regards to you. Again, we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely, City Garden Suites Hotel General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Corneliani wrote a review Aug 2022
Utrecht, The Netherlands133 contributions80 helpful votes
The city garden suites hotel is a good 3 star hotel. I have been staying there for years for my arrival night and departure night when I visit the Philippines. The hotel has good rooms with nice old style wooden floors. The showers work well and you have everything you can expect from a 3 star hotel. The hotel is safe with an in room locker and a security guard. The hotel really improved its breakfast (more choices and more fresh fruits) and it is close to Robinson mall and some nice night life places like Cowboy Grill and Calle 5. Furthermore it is within walking distance of Rizal park and the Roxas beach boulevard.
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Date of stay: August 2022
Rooms
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GM CGS, General Manager at City Garden Suites
Responded Sep 2, 2022
Dear Corneliani, Greetings from City Garden Suites-Manila! Thank you for your wonderful feedback about your recent stay with us! We are working hard in providing the best service and facilities for our guests. Indeed the hotel’s location is one of the property's key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they send their thanks and regards to you as well. Likewise, we appreciate your comment about the improvement you want to see with our buffet breakfast. Rest assured that we will work hard to improve it. Again we thank you for staying with us and we are looking forward to welcoming you back soon. Sincerely, Cecil Zschalig General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱2,685 - ₱3,244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city garden hotel manila, city garden manila
LOCATION
PhilippinesLuzonMetro ManilaManilaErmita
NUMBER OF ROOMS
142
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITY GARDEN SUITES - UPDATED 2024 Hotel Reviews & Price Comparison (Manila, Philippines) - Tripadvisor

Frequently Asked Questions about City Garden Suites
Which popular attractions are close to City Garden Suites?
Nearby attractions include Rizal Park (0.5 km), Manila Bay (0.2 km), and Cultural Center of the Philippines (0.5 km).
What are some of the property amenities at City Garden Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at City Garden Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at City Garden Suites?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at City Garden Suites?
Yes, free parking is available to guests.
What are some restaurants close to City Garden Suites?
Conveniently located restaurants include Ippudo, G Point Smörgåsbord & Bar, and Emerald Garden.
Are there opportunities to exercise at City Garden Suites?
Yes, guests have access to a fitness centre during their stay.
Does City Garden Suites have airport transportation?
Yes, City Garden Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Garden Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does City Garden Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at City Garden Suites?
The staff speaks multiple languages, including English and Filipino.