Booked in Februarry to stay in December 2020, flights cancelled as no overseas visitors allowed. Contacted hotels.com and hotel directly abiout a refund and was told, 'Sorry sir, special price no refund! ' the price I paid is more than the current advertised price. In the current climate this is very poor, I realise times are hard but do they really think I will lose the money then rebook? Also hotel.com must have influence on the hotels they promote, so its a big never again for these two. My advise is never book here, they are thieves
This hotel is a designated QUARANTINE ONLY hotel for transients. They will accept a reservation and payment, but you cant stay there. Good luck getting a refund. AVOID! It was a nice hotel when it was open to the public.
i was looking through hotels for the quarantine when i accidentally click on this hotel and prepaid the booking via Agoda. I immediately called to request for cancellation but the hotel didnt agree for a refund. Furthermore, the booking is for 5nights wherein the quarantine only needs 3nights stay. Requested for the extra 2 nights to be offset for meals, but hotel has also refused. Outside food deliveries are not allowed but you can ask for grocery item for delivery?? hotel is taking advantage of the situation to earn more. Agoda is willing to refund only if the hotel agrees with it but the hotel only offered an alternative dates of stay for cancellation request or for the unused nights. With the pandemic situation the world is facing now, no one knows when will this even end! Therefore, i am left with no choice but to push through the booking. Will be arriving today for my unwanted hotel stay, hopefully things will eventually come around coz im having negative views on my first impression!…
We arrived in the early hours and were allocated a very basic double room. It was clean but small with an awful view from the window. Next morning we upgraded to a much bigger lighter room with 2 queen beds & a kitchenette & and we were much happier. The hotel staff were lovely & friendly. Buffet breakfast with Filipino & European food was good. Location was great for bars & eateries & a shopping mall. Good value even with the upgrade charges for a city hotel.
Stayed for one night, hotel is okey, room was nice and cozy, clean as well. Buffet breakfast was excellent, lots of variety. I enjoyed the filo dishes, fish, soups, pansit etc. the only downturn was the layout of the hotel.. it’s confusing as I get lost trying to find my way back to the room as I need to transfer from one building to another. That’s what I thought that is. Receptionist is so and so, can’t say much as they don’t really interact with me. Just took my ID And then gave me my room number. Overall, good enough for short stay. Best buffet serve at breakfast amongst the hotels I’ve stayed in my last visit. Great ambience in the breakfast area. By the way, excellent customer service by one of the guard on duty as he goes out of his way to help us find the Mall even though his already finish his shift. Can’t remember his name but he is the one residing in Tondo, he mentioned about the place where mountains of rubbish we’re damped. . Quite a nice gesture from hotel staff, highly commendable. Will stay again if in Manila…
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