I was returning to Phils after a 6 month "Covid Vacation" when I left I was lucky to have by chance stayed at Las Palmas Hotel. When I contacted them they said they were all QUARANTINE HOTEL and try Palm Grove. When I arrived I was soooo happy to see they had moved staff from Las Palms here. On the last stay this same staff were outstanding and took great care of me and they were all here. They all remembered me (I am colorful fellow) and were 100% on the ball. Cel checked me (a real pro), Jade, doorman/concierge was there for every need, and Perry took care of some business needs. I know I missed at least two others that I can not compliment by name but they all were great. Building is different but staff were superb. Lucky manager here, wish they worked for me.
return stay, stayed before when it was palm plaza. this stay was at the beginning of my trip and tried to stay again at the end but no rooms, staff are friendly, rooms are clean and a reasonable size. good location as its near Robinsons and the bars.
I need to iron my shirt for a meeting the next day and they dont even have iron to let me use and insist to use the service that picks up 8am and return back by 4pm. What kind of hotel is this? This is stupid and really troublesome.
I was so disappointed with the air/environment inside the hotel, particularly in the 10th floor where I had a room because the room really smelled like somebody was smoking both inside the room and outside along the corridor. what's ironical is that there's a huge sign that says NO SMOKING. But I salute the staff for acting on my complaint as they immediately placed a humidifier in the room and sprayed it with something that was supposed to mask the smell of smoke. I stayed there for 2 days and did no want to stay long in the room except to sleep- There was no offer for a room change because I think they were fully booked. The location of the hotel is okay - although the streets on both sides are very busy but it's near a mall - Staff are courteous and helpful.
We really appreciated the kind, friendly and efficient service provided by your Staff, especially "Harry" who worked as Waiter in the Main Restuarant Area. Harry performed his duties with great care to his customer and showed he was an extremely hard worker at all times. Thankyou to your Staff and Harry.
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