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Sheraton Manila Bay

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M. Adriatico corner General Malvar Street, Manila, Luzon 1004 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$165
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Free cancellation until 08/10/21
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Traveler (1103)
Room & Suite (509)
Dining (117)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Manila Bay
Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 196 hotels in Manila
Location
Cleanliness
Service
Value
Travelers' Choice
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Harbor View
Languages Spoken
English, Filipino
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
199Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
1,704Reviews35Q+A100Room tips
Traveler rating
  • 1,012
  • 512
  • 106
  • 43
  • 31
Time of year
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  • English
Popular mentions
Lakwats3ra wrote a review Mar 2021
3 contributions
I stayed here for 7 days in quarantine. The sleep quality is good, the staff is pleasant. However, they have policies that I do not understand regarding their food service. Their in room dining Menu is bit limited and quite expensive for the quality and taste. Plus, since I came here for quarantine as an OFW, they gave us daily food that has lots of rice but not so tasty meals. So the only option I have is to order extra. When I found out that they have another menu on their Facebook account which offers almost same menu with cheaper prices, they said I cannot order there because it's food-to-go. However, I found out from the other person in quarantine that that's the menu she's been using throughout her stay. So I was wondering, how come other guests were able to order from that menu, and I was not? So in the end, I was given my order from the cheaper menu. Again, I am thankful that the staff were polite. It is not their fault that they are just following house rules. I understand that they have policies to follow but their policy is giving them the gateway to earn more by giving their clients little options on food items, if not, a little expensive. Even if they have other food items available that are cheaper, these options are not for their guests, but for those who are not staying in the hotel...WHICH IS ODD! Like, why do non-guests get to buy food from their kitchen that is 50% cheaper than the food available for their paying guests? I cannot even have outside food delivered to the hotel! The only choice I had was limited menu and the expensive food they have in their kitchen. So I suggest you guys bring your own cup noodles if you are gonna stay here cause their menu is not varied enough, and expensive for a 7-day quarantine.
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Date of stay: March 2021
Location
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ralcantara02 wrote a review Mar 2021
Fremont, California7 contributions4 helpful votes
Excellent service from the hotel staff which made being quarantined bearable. Very courteous and response to request were immediately attended to. Rooms are very nice and clean. Overall, a perfect 10 on service.
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Date of stay: February 2021
Value
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GlobeTrekker213 wrote a review Jan 2021
Sacramento, California11 contributions7 helpful votes
I chose this hotel for my place of mandatory quarantine and allow to praise them one more time for an excellent service provided to me and my mom. The reservation staff took every necessary details needed to obtain a confirmation that is required by the government of the Philippines to do your mandatory quarantine while you wait for your result. From the required number of days necessary they without a fail, reserved our room with the best possible rates. They have also assisted me with my inquiries about certain Philippine protocol on the quarantine procedure. The hotel staff also arranged a shuttle that took my mother and I from the airport to the hotel location. Everything fell into its proper place. The food I thought was excellent and the room that we reserved was comfortable. To me, I would not be able to find the kind of service they showed anywhere else. I was surprised how convenient it was for me - not fully knowing what to do. Yet, I was assured that I would be taken care of. Thank you to the staff of Sheraton Manila. You truly made a positive impact.
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Date of stay: January 2021
Location
Cleanliness
Service
Room Tip: Just ask for comfortable stay for a place of quarantine.
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Jefry wrote a review Jan 2021
1 contribution
Stayed at the hotel for over a month, the degree of cleanliness and the quality of service are excellent. VERY ACCOMMODATING STAFF they are always ready to render service. "Two thumbs up" particulary to the manager "Jake" he upgraded my room without any extra charge.
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Date of stay: January 2021Trip type: Traveled solo
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florianeg092 wrote a review Nov 2020
Taguig City, Philippines16 contributions5 helpful votes
I was very well taken cared of. My service was waiting for me outside the airport even after 2 hours of delay from my initial arrival. Everything was spotless. Jake, the manager, even upgraded my room for free! My results came on the first day but because of the impeccable service, I decided to extend another day. They also charged a very reasonable price with all the inclusions. I ended up referring my brother who was arriving a week after and a friend to Jake so they can experience the same smooth hotel quarantine I did. Kudos to the entire Sheraton Manila Bay Team! I highly recommend them especially during the pandemic season to ensure health safety rules are followed.
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Date of stay: November 2020
Location
Service
Sleep Quality
1 Helpful vote
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 3 Dec 2020
Dear valued guest, Mabuhay from Sheraton Manila Bay! Thank you for electing to stay with us and for providing your valuable feedback. We are indeed delighted to read that we created a memorable hotel experience for you and that you truly enjoyed our distinctive and genuine hospitality, especially of our Front Office Manager Jake. It was a pleasure to host your stay and we look forward to welcome you back as soon as we resume to normal operation in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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Previous
PRICE RANGE
US$132 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific manila hotel manila, manila pan pacific
FORMERLY KNOWN AS
Pan Pacific Manila
LOCATION
PhilippinesLuzonMetro ManilaManilaMalate
NUMBER OF ROOMS
236
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Frequently Asked Questions about Sheraton Manila Bay
Which popular attractions are close to Sheraton Manila Bay?
Nearby attractions include Robinsons Place Mall (0.3 km), Malate District (0.4 km), and Plaza Rajah Sulayman (0.4 km).
What are some of the property amenities at Sheraton Manila Bay?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Manila Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Manila Bay?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Manila Bay?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Manila Bay?
Conveniently located restaurants include Market Cafe, Li Li, and The Aristocrat Restaurant.
Are there opportunities to exercise at Sheraton Manila Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sheraton Manila Bay have an airport shuttle?
Yes, Sheraton Manila Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Manila Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Manila Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Manila Bay?
The staff speaks multiple languages, including English and Filipino.