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M. Adriatico corner General Malvar Street Malate, Manila, Luzon 1004 Philippines
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Traveler (1140)
Room & Suite (539)
Dining (132)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Manila Bay
Updated 26/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 219 hotels in Manila
Location
Cleanliness
Service
Value
Sheraton Manila Bay is a 5-star landmark hotel located at the heart of Manila near iconic destinations and central business districts. It has 233 guest rooms and suites equipped with stylish essentials and flexible dining and meeting spaces.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Parking
Wifi
Hot tub
Outdoor pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Harbor View
Languages Spoken
English, Filipino
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
208Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
1726Reviews36Q+A100Room tips
Traveler rating
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Most Recent
Victor C wrote a review 3 Jul
San Francisco, California33 contributions5 helpful votes
+1
My family just completed our trip to the Philippines and spent 6 nights in two bookings at the Sheraton Manila Bay hotel. The hotel situates in the Korean town and is only 5-minute walking distance to the Robinson mall. In my two separate stays, the rooms were not over-the-top luxurious but were spacious, clean, and well stock with good amenities and quality toiletries. What I really want to highlight is their top notch & attentive in-person greeting and services from the security and reception to house keeping, swimming pool, and Pacific lounge. All workers were friendly, welcoming, and authentic. For example, I brought my empty water bottle to the Pacific Lounge for breakfast and the worker filled my bottle with water and ice. Whenever I exited the elevator, the workers always greeted me with a smile and a warm "mabuhay" gesture. The hotel fully recognized my titanium status and approved my suite night upgrade, offered complimentary breakfast and pre-dinner buffet for two, and provided late checkout option. Despite not having a lounge, the pre-dinner buffet offered excellent value for enjoying small bites like a happy hour. For someone like me visiting from the US, the breakfast at this hotel is more of a full meal FEAST with sushi, salad, rice, local Filipino dishes, 20 different types of pastry, omelet station, noodle bar, etc. A potential recommendation is to setup a coffee pot where we can get our own black coffee. It would also be nice if we could enjoy some local tropical fruit besides the typical melons that are available everywhere around the world. We fully enjoyed our stay at Sheraton Manila Bay and will stay there again in the future. It was truly delightful to see that this wonderful hotel got crowded towards the end of June when we left. We truly hope that the ease of COVID restriction will boost the tourism and business travel for the Philippines.
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Date of stay: June 2022
Cleanliness
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Sleep Quality
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded yesterday
Dear valued guest, Mabuhay from Sheraton Manila Bay! Thank you for electing to stay with us and for providing your valuable feedback. I am very glad to read that your stay with us has been memorable and distinctive. We are delighted to know that you have enjoyed our convenient location, our extensive breakfast selection, and the welcoming and attentive service of our associates. Thank you also for recognizing the efforts of our team in providing you with an elevated experience befitting your titanium elite status. Your loyalty is truly appreciated and we can't wait to welcome you back at Sheraton Manila Bay on your next trip to Manila. Best Regards, Stephanie Cabrejas Marketing Manager
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Adventure795089 wrote a review 3 Jul
Corpus Christi, Texas11 contributions
+1
I chose this hotel for my stay in Manila based on the majority of excellent reviews on TripAdvisor and being a Marriot Platinum Elite member. I stayed for a total of 2 weeks at this hotel on 3 occasions as I visited different Provinces in the Philippines. Over all, the staffs were always very friendly and helpful. I must give Kuddos to Czrina San Juan and Krisan at Pacific Lounge. They represent the Marriott Bonvoy Corporation well with their professionalism and grace. I must add Ms. Kyna and Sarah Grace who always went beyond their assignment to make my stay enjoyable with great customer services. The hotel is in a good location with easily access to restaurants, bars and the Robinson Mall. Tourist sites in the old and new town are a short inexpensive taxi ride away with metered cabs. On my 3 different stays I was given upgraded rooms. The rooms had all the amenities of a 4 star hotel. The WiFi worked well with go strength. They equipment in the gym was a bit dated but adequate. I enjoyed the menu at breakfast buffet. However, the temperature of the cooked meats were only warm at at times. I think the cooked meats should be always hot.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: Better view of the city are seen from the higher floors
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 2 days ago
Dear valued guest, Mabuhay from Sheraton Manila Bay! Thank you for your loyalty and for electing to stay with us. We are delighted to read that you truly enjoyed the accessibility of our location, our well-thought amenities, and the genuine hospitality and engagement offered by our associates. Thank you also for recognizing Czarina, Krisan, Kyna, and Sarah Grace for their outstanding contribution to creating a memorable hotel experience for you. It is really gratifying to read such wonderful feedback and I will definitely share your review with them and our team. It's been a pleasure to host your stay and we look forward to welcoming you back to Sheraton Manila Bay in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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WTravelerSeattle wrote a review Jun 2022
Seattle, Washington112 contributions141 helpful votes
Nestled in the heart of Manila is this property surrounded by the hustle and bustle of one of the densest part of this giant city by the bay. Seemingly out of place from its underserved surroundings, once you step into this Sheraton, it’s like stepping into any other Sheraton in the US (besides the tight security at its entrance). Once you get past the construction of its new breakfast area, the lobby is very clean and well lite. The front desk was friendly and very professional. They immediately noticed my Platinum Elite status and upgrade my room to an Executive Suite on the 17th floor with a nice view of the city. They also extended a late check out which ended up not using because of my flight the next day. Taking the elevator gives you a bird’s eye view of the city as it takes you to your floor or at the restaurant located in the top/21st floor. You also get to see the nice outdoor pool on the way up (which I was not able use due to a busy schedule). The room was very clean and felt newly renovated. The beds very comfortable, pillows plush, and the sheets crisp. There was a nice business desk made the specifically for the business traveler with all the necessary accessible plug ins for all your devices. Because of my status there was a gift basket of fresh fruits (orange and mangos) that were delicious. The room is complete with HDTV, coffee maker, safe, and small fridge. You also get complementary bottled waters each day. The bathroom has its own small HDTV, bathtub and separate shower with great water pressure! Large shampoo, body wash and conditioner is also available so no need to bring your own. The restaurant at the top floor served cocktails and fingers food starting at 6pm where you can wind down after a long day. It is also where the breakfast buffet is located which starts 7am in the morning. The buffet consist of a juice bar, fruit station, omelet station, ramen noodle bar, butcher block, several warm breakfast choices, and a selection of Philippine entrees. Coffee is available upon order and service was very friendly. Note that there is also a nice coffee shop at the lobby that served good coffee. There is an ATM outside the hotel, but still within the hotel premises so no need to venture off to get cash which made me feel safer. There is also a casino entrance behind the main entrance which can be access using escalators from the main lobby. Overall, a pleasant surprise for what you pay for, including good rooms and services in the heart of Manila. Definitely a property worth considering in the future if you want to stay within the city and close to the airport.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Request a higher floor room with a view.
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1 Helpful vote
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 1 week ago
Dear valued guest, Mabuhay from Sheraton Manila Bay! Thank you for your loyalty and for electing to stay with us. We are truly delighted to know that we were able to create a memorable hotel experiences for you in Manila and that we were able to delight you with our well-thought amenities and facilities and our friendly and efficient service. Glad to read that we left a remarkable impression on you. It was a pleasure to host your stay and we look forward to welcoming you back to the community in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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JerseyGuy0331 wrote a review Jun 2022
Fair Lawn, New Jersey48 contributions23 helpful votes
Hidden gem!! Far away from the hustle and bustle of the city but close enough to Robinson’s should you decide for a cheaper breakfast, lunch or supper. The bell service and security were gracious enough to hail a metered cab for me. Good job boys!!! Thank you!
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Date of stay: June 2022Trip type: Traveled with friends
Room Tip: If you like Lechon kawali at their restaurant, make sure to let your server know and they can let...
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 4 weeks ago
Dear valued guest, Thank you for electing to stay at Sheraton Manila Bay and for taking the time to share your valuable feedback. We are delighted to know that we created a distinctive and memorable hotel experience for you and that you truly enjoyed the convenience of our location, the various entertainment hubs, and the distinct and genuine service provided by our associates. It is a pleasure to host your stay and we look forward to welcoming you back in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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Khalid Soliman wrote a review May 2022
6 contributions4 helpful votes
Absolutely phenomenal customer service in all departments, from start to finish! It was a perfect stay, a hospitality masterclass , it started from the smooth airport pickup by Marciel and Henry, the Pacific lounge blew us away especially Jayson and his manager in the evening, and the front desk was superb the entite time. 5/5
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Date of stay: May 2022Trip type: Traveled on business
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 29 May 2022
Dear valued guest, Mabuhay! Thank you for electing to stay with us and for taking the time to share your valuable feedback. It feels truly rewarding for the team to learn that we created a memorable and PHENOMENAL hotel experience for you. Thank you so much for recognizing our associates, especially Marcial, Henry, Jayson, and our Front Office and F&B Team for their outstanding contributions to providing you a seamless and friendly sense of hospitality. I shall definitely share your wonderful note with them to duly acknowledge their efforts. It's a privilege to host you and we look forward to welcoming you back again in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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Jay Santos wrote a review May 2022
Makati, Philippines1136 contributions222 helpful votes
This used to be the Pan Pacific Manila. The change to Sheraton Manila Bay together with new management is a welcome change. It still has the same glass elevator mind you. The whole experience now is better than the last time I was here. I highly recommend this hotel.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 21 May 2022
Dear valued guest, Mabuhay! Thank you for your loyalty and for taking the time to share your wonderful feedback. Indeed, being part of the Sheraton brand we have embraced exciting changes to elevate not only our facilities and amenities but more importantly our service. That's why it's encouraging to read when we know our efforts are appreciated and recognized by our guests. It's a pleasure to host your stay and we look forward to welcoming you back again soon. Best Regards, Stephanie Cabrejas Marketing Manager
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HAWKCJ wrote a review May 2022
Aqaba, Jordan10 contributions
It is not often that I will write a review simply to target the food of a hotel but the Pacific Lounge has exceeded all expectations. Everything and I do mean everything was exceptional. The chef truly has a firm grasp of flavors and Complimenting dishes. Thank you Sheraton staff for a wonderful experience
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Date of stay: May 2022Trip type: Traveled as a couple
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 12 May 2022
Dear valued guest, Mabuhay! Thank you for electing to stay at Sheraton Manila Bay and for taking the time to share your wonderful feedback. We are delighted to know that we had exceeded your expectations and that our culinary team and associates were able to create a memorable and exceptional dining experience for you at Pacific Lounge. It was a pleasure to host your stay and we look forward to welcoming you back in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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Chyrel T wrote a review May 2022
1 contribution1 helpful vote
Friendly Staff and good customer service. Clean rooms and very cozy place to relax and chill. Scented rooms and beautiful swimming fool. The life guards were alert. The front desk at the pool area and in the lounge were very friendly. All in all it was a GOOD JOB!! Keep it up.
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Date of stay: April 2022Trip type: Traveled with family
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 3 May 2022
Dear valued guest, Mabuhay! Thank you for electing to stay at Sheraton Manila Bay and for taking the time to share your valuable feedback. We are delighted to know that we created a memorable hotel experience for you and that you truly enjoyed our facilities, especially our swimming pool, our clean and spacious accommodations, and the genuine and friendly service of our associates. It was a pleasure to host your stay and we look forward to welcoming you back in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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David wrote a review Apr 2022
Doha, Qatar1 contribution
Returned to Manila after a two year absence and selected the Sheraton Manila Bay as our home away from home. The hotel is centrally located and within walking distance to Robinson Place Mall, restaurants and historic sites within Malate. The hotel’s staff was very accommodating to all of our requests. As a Marriott Bonvoy Ambassador Elite I really appreciate the hotel’s recognition of loyal Marriott members. This is our new favorite Manila Bay address. Thanks to all Sheraton Manila Bay associates for your professionalism and service dedication to your guests.
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Date of stay: April 2022
Rooms
Location
Service
Room Tip: Upper Floors Offer Outstanding Views of the Area and Bay.
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 1 May 2022
Dear valued guest, Mabuhay! Thank you for your loyalty and for taking the time to share your valuable feedback. We are truly delighted to welcome you back to your home at the bay! It is indeed gratifying to learn that we created a memorable hotel experience with our convenient locations near historic spots and entertainment hubs and the genuine and friendly service of our associates. Glad that you also enjoyed your benefits as a Bonvoy Elite member with us. It's an honor to be your new favorite place at the bay and we look forward to welcoming you back again soon. Best Regards, Stephanie Cabrejas Marketing Manager
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Dr Happy wrote a review Apr 2022
Denver, Colorado146 contributions137 helpful votes
Well from this hotel you will have a nice view out over the bay and ocean. It is possible to do some sightseeing just by walking from the hotel, or you could try the metro train as well which is nearby.
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Date of stay: July 2021Trip type: Traveled on business
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Response from Steph Cabrejas, Marketing at Sheraton Manila Bay
Responded 10 Apr 2022
Dear valued guest, Mabuhay! Thank you for electing to stay at Sheraton Manila Bay and for taking the time to share your wonderful feedback. We are delighted to know that we created a memorable hotel experience for you and that you truly enjoyed the convenience and accessibility of our location and the scenic views of Manila Bay during your stay with us. We look forward to welcoming you back in the nearest future. Best Regards, Stephanie Cabrejas Marketing Manager
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PRICE RANGE
US$96 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pan pacific manila hotel manila, manila pan pacific
FORMERLY KNOWN AS
Pan Pacific Manila
LOCATION
PhilippinesLuzonMetro ManilaManilaMalate
NUMBER OF ROOMS
236
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Frequently Asked Questions about Sheraton Manila Bay
Which popular attractions are close to Sheraton Manila Bay?
Nearby attractions include Robinsons Place Mall (0.3 km), Malate District (0.4 km), and FAB (0.2 km).
What are some of the property amenities at Sheraton Manila Bay?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Manila Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Manila Bay?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Manila Bay?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Manila Bay?
Conveniently located restaurants include Market Cafe, The Aristocrat Restaurant, and Li Li.
Are there opportunities to exercise at Sheraton Manila Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sheraton Manila Bay have airport transportation?
Yes, Sheraton Manila Bay offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Manila Bay?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Manila Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Manila Bay?
The staff speaks multiple languages, including English and Filipino.