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Fersal Hotel - Manila

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1455 A. Mendoza Street, corner Alvarez Street Sta Cruz, Manila, Luzon 0913 Philippines
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Traveler (13)
Room & Suite (9)
Dining (7)

About

#67 of 221 hotels in Manila
Location
Cleanliness
Service
Value
Fersal Hotel: Your Practical Home in the City Fersal Hotel is a name synonymous with comfortable budget hotel Manila. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff. Our chain of budget-friendly inns can be found in the most strategic places throughout the metro. As such, any Fersal Hotel can be the ideal jump-off point for your business or leisure trip. Our guests always have easy access to the major business districts and thoroughfares. Fersal Hotel - Manila is situated in one of the most desirable areas of the Philippine capital, located near the University of Sto. Thomas - the oldest university in the country. Several malls, as well as the University Belt, are also in proximity. Experience the exciting city life with flower shops, shipping lines, night markets, antique shops, the CCP complex and Rizal park close by.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Car hire
Massage
Baggage storage
Concierge
24-hour front desk
Parking
Wifi
Coffee shop
Restaurant
Convenience store
Newspaper
Shops
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Room service
Safe
Telephone
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Good to know
HOTEL CLASS
Languages Spoken
English, Filipino

Location

Full view
79Somewhat walkable
Grade: 79 out of 100
76Restaurantswithin 1 km
6Attractionswithin 1 km
54Reviews4Q+A14Room tips
Traveler rating
  • 4
  • 21
  • 15
  • 5
  • 9
Time of year
Traveler type
Language
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  • English
stivmoore wrote a review Feb 2020
Bacoor, Philippines8 contributions
Customer service was excellent and I had to commend the Manager and receptionist for being so warm and friendly. This is highly recommended if you’re looking for a decent hotel room at an affordable price within the vicinity of the University belt. My only concern is for them to give more space for their restrooms because the space is little bit tight. I also love the menu for breakfast.
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Date of stay: December 2019Trip type: Traveled solo
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Manila
Responded 27 Feb 2020
Dear stivmoore, Greetings from Fersal Hotel Manila! Thank you for staying in our hotel and taking time to make a review. We are happy to read that you had a good experience overall. Also, thank you for the recommendation. This truly motivates us to continue providing excellent customer service. We appreciate hearing from our guests as this helps improve our facilities and services. Looking forward to welcoming you back soon. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-89122691/ 89112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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Jomer F wrote a review May 2019
Imus, Philippines61 contributions9 helpful votes
We notify our booking that we will arrive late to check in. Once we’ve arrive around 10pm, the guard help us to our bags and go to the front desk and wait for 5min to open their booking system. We just got surprised that our room is not yet prepared and one thing got irritated me is the front desk staff don’t know if there’s still rooms available but we booked the hotel 2days prior. We booked a One Queen room and only available left is a two double bed room. We have no choice just to get the last room left and the ac is not working properly and need to call a staff to fix it. Also requested to get an wake up call but no one call us and woke up about 10am late. We went downstairs and complain about what happened since last night. The front desk on duty by morning i think is an intern yet but they told us wait for someone who will assist to our issue. Another thing what happened since we woke up late and our free breakfast is until 10am only i remember and the biggest upset is we just requested for late check out since for the inconvenience we need to fix our stuff (woke up late), a random staff surprised us to open the door without having knocking down and he used master key and the staff told its check out time. I replied and said that they didn’t inform their staff and surprisingly will open the door getting out our privacy? Old hotel and bad service, I will not stay at this property again even for short night sleep
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Date of stay: December 2018Trip type: Traveled as a couple
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Manila
Responded 20 May 2019
Dear jomerito, Greetings from Fersal Hotel Manila! Thank you for staying in our hotel and taking time to make a review. Please accept our sincerest apologies and rest assured that this matter has been thoroughly discussed by the concerned department for immediate action. We will always remind our staff to follow our standards operating procedure as we always strive to provide excellent service to all our guests. We hope to welcome you back on your next stay. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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Leni-Nonoy L wrote a review Feb 2019
5 contributions6 helpful votes
i was a bit disappointed with the way we were treated with the front desk lady because we were not allowed to check in at 11:00 noon since the check in time was supposedly 2:00pm. Maybe I just expected so much that she would have been considerate enough to us and would allow us for early check-in. She told us to pay additional P1,000 if we check in early...we arrived at the hotel around 11:00 noon straight from the airport wherein, we traveled from ozamiz city for an early flight. The front desk lady just let us stay in the sofa for 3 hours, we were tired and sleepy. The room was already available even before lunch time. This was our 2nd time with the hotel...but i felt disappointed the way they treat their guests.. .maybe its time to look for another hotel who could be more considerate to allow for early check in especially to guests coming from far places....
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Date of stay: January 2019
Value
Rooms
Service
Trip type: Traveled as a couple
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Manila
Responded 11 Feb 2019
Dear Leni-Nonoy L, Greetings from Fersal Hotel Manila! Thank you for staying in our hotel and taking time to make a review. Please accept our sincere apologies for the inconvenience that you encountered during your check in. Rest assured that we will take note of your concern and see what we can do to improve it. We look forward to welcoming you back once again. For further inquiries and reservations, please email reservations@fersalhotelgroup.com for more comments and suggestions, please email happy@fersalhotelgroup.com or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213. Best regards! Jasm Somera
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maxim wrote a review Feb 2019
Manila, Philippines177 contributions11 helpful votes
The restaurant in this budget hotel is a good place to hang out and have conversation because of its chic and modest interior. I spent reading here before the family had a dinner of the usual Filipino fare. The waiter is also very helpful and was serving us well with our orders and requests. One thing that the restaurant has to work on is for credit card payment. Since we did not bring that big amount of cash, we still had to go to the nearest ATM to withdraw. So, maybe, they can work on this for the customers' convenience.
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Date of stay: February 2019
Value
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: request for rooms in the 2nd floor
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Manila
Responded 10 Feb 2019
Dear moscow2020, Greetings from Fersal Hotel Manila! Thank you for staying in our hotel and taking time to make a review. We are pleased to know that you enjoyed your stay with us. We value your feedback as this help us in improving the service we provide to all our beloved guests. It is always our pleasure to serve you. We look forward to welcoming you back in the near future. For further inquiries and reservations, please email reservations@hotelelizabeth.com.ph or call 02-9122691/ 9112161/ 09228572543/ 09277210578/09397708213. For more comments or suggestions, you may also email our Customer Service at happy@hotelelizabeth.com.ph Best regards! Jasm Somera
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Melvyn F wrote a review Nov 2018
1 contribution1 helpful vote
Ferzal Hotel Manila is always on my top list whenever I think of heading to Manila. The staff are amazing they are sensitive to the needs of their guests. Spacious rooms and very good housekeeping. Breakfast is superb as well....highly recommended.
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Date of stay: November 2018Trip type: Traveled on business
1 Helpful vote
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Response from JasmCSA, Customer Service Assistant at Fersal Hotel - Manila
Responded 6 Nov 2018
Dear Melvyn F, Greetings from Fersal Hotel Manila! Thank you for staying in our hotel and taking time to make a review. We are pleased to know that we were able to provide you a satisfying stay. It encourages us to do even better. We hope that you can also bring your family and friends to experience our hotel services on your next visit. Best regards!
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PRICE RANGE
US$26 - US$39 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaManila
NUMBER OF ROOMS
47
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Frequently Asked Questions about Fersal Hotel - Manila
Which popular attractions are close to Fersal Hotel - Manila?
Nearby attractions include Binondo (1.0 km), Dangwa Flower Market (0.4 km), and Relief Map of the Philippine Islands (0.5 km).
What are some of the property amenities at Fersal Hotel - Manila?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Fersal Hotel - Manila?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Fersal Hotel - Manila?
Yes, free parking is available to guests.
What are some restaurants close to Fersal Hotel - Manila?
Conveniently located restaurants include Boulangerie22 - SM San Lazaro, Mang Inasal, and Quik Snack Restaurant.
Are any cleaning services offered at Fersal Hotel - Manila?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Fersal Hotel - Manila?
The staff speaks multiple languages, including English and Filipino.
Are there any historical sites close to Fersal Hotel - Manila?
Many travellers enjoy visiting Casa Manila (2.7 km), Fort Santiago (2.6 km), and Binondo (1.0 km).