Sulo Hotel
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About
Everyone needs a place to lay their weary head. For travelers visiting Manila, Sulo Hotel is an excellent choice for rest and rejuvenation. Well-known for its budget friendly environment and proximity to great restaurants, Sulo Hotel makes it easy to enjoy the best of Manila.
Sulo Hotel is a budget friendly hotel offering air conditioning in the rooms, and it is easy to stay connected during your stay as free internet access is offered to guests.
The hotel features room service. Plus, guests can enjoy a pool and a lounge, which have made this a popular choice among travelers visiting Manila. For guests with a vehicle, free parking is available.
While staying at Sulo Hotel, visitors can check out Baluartillo de San Jose (1.6 mi) and Our Lady of Montserrat Abbey (2.0 mi), some of Manila's top attractions.
If you are looking for a nearby place to eat, Sulo Hotel is within walking distance of some popular restaurants including Summer Palace (1.2 mi) and The Curator (1.0 mi).
If you’re looking for things to do, you can check out Memorare Manila Monument, Philippine Presidents' Gallery, or Centennial Clock, which are popular monuments and statues amongst tourists.
Whether you’re traveling for business, pleasure or both, Sulo Hotel is sure to make your visit to Manila one worth remembering.
Location
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1) given the room on 1st floor, the music from the lounge keeps you awake. At night, there's some party going on till 12 mid-night.
2) water supply was cut off for about 1-2 hrs at night without warning.
3) Bathroom floor was dirty though room is clean.
4) Hot water is not available on the basin, for the bath it took about 5-10 mins for hot water to be hot.
5) Breakfast was terrible with limited choices. Juices are not cold and the waiter just serve me coffee without asking me what I want.
6) Airport transfer add another PHP$1000 'cos it took more than 2 hrs to reach the hotel. Total PHP$2200 one-way I might as well book a luxury car.
7) When checked-out, ask front-desk for an envelope to keeo my receipt. The lady just searched her area and said out-of-stock without asking her colleagues if they have any.
8) No kettle provided and no outside food allowed. To get the menu for room-service, need to call and they will deliver the menu to the room.
Stay at your own risk.......
We arrived and the check in process was slow and arduous, though we had reservations and confirmation numbers for everyone in the group. The lobby is deceptively beautiful. My roommate and I got to our room and were severely disappointed. It was run down and grimey. The counters and fridge were broken down and old. The carpet looked gross, and the room smelled weird. The bathroom had broken and patched trim around the door. Though we paid the same price for all our rooms, several people didn't have blankets or bedspreads in their rooms. We were told this was standard practive, but no one could explain why. We saw roaches in the rooms and hallway, and there was one (unsubstantiated) report of a rodent.
Breakfast - in the lovely lobby - was good, but given the unclean feeling of the hotel, it was less than appetizing. We were very glad to leave this hotel! It is old and run down and not well cleaned. I suspect that those who said it was a good choice have only attended receptions or events in the lobby & restaurants, and haven't actually stayed in the rooms.
I called the hotel about the bill when I recognized later that the rate was higher than quoted and they asked me to complain through their website - I did and received no reply. This is the sort of place, apparently, that you find in third world areas where they suck you in with a good website, hit your credit card and get you in after an 8,000 mile trip, and you find that you are stuck in a hole .
Their website offers parking and internet without quoting any cost, suggesting that they are included in the room rate, but they charge big prices for both.
I am bitter about this experience - I feel that they had a contract to provide a level of service that was promised through their website, and I found that the place was an absolute pit! And then they lied about the rate! Talk about seduced and abandoned!
Overall, I had a nice event and I'll definitely book their function rooms again
People should not expect a 5-star hotel amenities for a 3-star hotel bill. The hotel is not one of the cheapest in Quezon City but I think it is the best 3-star hotel in this area. Its location is very good considering its nearness to the city hall, park, malls, hospitals and even churches.
Me?, I would rather stay in Sulo hotel than any hotel in the area.
I have been to lots of hotels around the world, (I am a contributor of TripAdvisor) and I think some evaluations are unfair to Sulo hotel.
The next day, I spoke to the manager about the situation and while he apologized, he would not give a discount or any compensation for my grief. While he apologized, I don't think he really cared that a customer could not sleep at night and said they offered me a room at 12am. I don't think it's fair to expect a traveler to only expect to sleep at 12am. I told him I would write a bad review on social media and he said "ok." Very shocking.
So -- if you are looking to sleep, I would not ever recommend this hotel. Ever. If you are looking for a hotel with a management that cares about your needs, I would not recommend this hotel. Ever.
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