The hotel is well connected with all the public transport, centrally located, room service is excellent, decent ambiance. Complimentery Breakfast is continental mixed with one or 2 indian dish. The manger of cafateria is very helpful and friendly. i have given 3star only for the Reception incharge made me to wait for more than 2 hours no proper response and very rude to traveller. The Experianced old man in Travel desk is very friendly and helpful guided me a lot. except the reception i give 5 star for the hotel.
There wereseveral issues with our hotel room. For instance, where we in a room on the tenth floor there was a large flip window that with a broken handle that remained open – a death trap. I had to block it with a chair and suitcases to prevent one of us accidentally falling out. Additionally, when we arrived there was excrement on the glass toilet door which the hotel failed to clean despite my request. The selection of food and drinks at the hotel offered during breakfast was extremely poor with no variety.
We stayed 4 nights at this hotel. The room was small and there were some cockroaches on the table and in the closet! so I had to show killed cockroaches to the reception and they changed our room. The second room was bigger and much better, but as same as all the rooms in this hotel there was no slippers and toothbrush and towels were old. Breakfast wasn't good. Internet was disconnected for 2 days! The best thing about this hotel was the good location and access.
sexual harassment experienced at hotel metro Bukit bintang This is a statement I am writing about an unwanted experience which I would put it as sexual harassment . On the 23rd of April , Tuesday, the day I landed in Kuala Lampur from Colombo , I checked into the hotel metro which is located in Bukit Bintang . At 10 pm after I had dinner from Starbucks, I came to the hotel lounge to have a seat while I was on a call with my girl friend. Mr Sunder and employee of the hotel as a receptionist was smiling and I wanted to give him chewing gum after handing him it he complimented saying I was handsome .After coming back to my seat few moment later he comes to where I was seated .He then touched and squeezed my leg.After I was done talking to my girlfriend I wanted to go into my room. As we were only provided with one key card for both me and my father I wanted to ask for another so I won’t be disturbing my father who was sleeping inside. When I went to ask for another sunder asked me inside his room , said he practiced ayurveda and started touching me . Even after exclaiming I wanted to leave he continued to ask questions about my food preferences and touched me inappropriately.…
We were given a complimentary upgrade to a Family Room without informing. As a guest at least you should inform them rather then finding out when you entered the room. Even though the room is big but there is no storage space like a wardrobe and there is no TV console as well. And I will not consider that as a Family Room if the storage space is not there to begin with. Breakfast spread was okay. Hotel is good for a short stay but location was superb for me.