We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Imperial Kuala Lumpur Hotel

Hotels.comUS$70*
View Deal
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
US$169*
US$70*
US$169*
US$70*
US$82*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
Panoramas (14)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

3,062 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 2,592: English reviews
Start your review of Sheraton Imperial Kuala Lumpur Hotel
 Click to rate
Singapore, Singapore
Reviewed yesterday NEW

2 of us stayed in a king bed room and 2 of us in a twin beds room on the SPG members floor level 30. The rooms are really big, with a walk-in wardrobe concept which includes an iron and ironing board, weighing scale and a long rod for clothes with many clothes hangers. The king sized bed was huge...

 Report
Helpful?
Thank gheehie
Reviewed yesterday NEW

My wife and I have been regular visitors to Malaysia for over 10 years and we have found that the Sheraton Imperial Hotel is always a great place to stay. The location is perfect for accessing just about everything KL has to offer and the staff are always willing to assist with any request in a prompt and friendly manner....

 Report
Helpful?
Thank Richard L
Axbridge
Reviewed yesterday NEW

The hotel is fairly central to all the amenities in the City. It has good, spacious public rooms and good choice of menus in the restaurants. The outdoor pool is especially attractive and peaceful with plenty of space for relaxing on the loungers. The 2 concierge staff that I met were extremely helpful and they certainly helped to make my...

 Report
Helpful?
Thank SusanAxbridge
Reviewed 2 days ago NEWvia mobile

I booked this hotel as it's SPG group and I have always stayed in Sheraton in many countries.. But this hotel is HORRIBLE. . Very dated design ,furniture looks very old. Staff is not at all friendly in fact very rude. I asked them to clean my room they didn't do , I asked for universal charger at the reception...

 Report
Helpful?
5Thank mosam m
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We regret that standards of our service delivery made you so disappointed. Please accept our most sincere apologies. I have already met with the Department Manager to discuss your input and are working on ways to ensure that we do not disappoint any other guest in a similar way. Thank you for your valuable feedback, and we do hope that...

Reviewed 3 days ago NEW

I stayed in Club room being Platinum member of SPG. Being 200 days traveler in a year, I felt the hospitality given by Staff was mind blowing. I felt at home. Good Food all the way at Club lounge. Muhammad Fairos Bin HJ mohd Khalid, though long name, being Club Manager treats all the In room guests as his family...

 Report
Helpful?
Thank king C
Reviewed 5 days ago NEWvia mobile

Nice hotel and friendly staff specially MR. Faisal , very kind and helped me during my stay in KL. Highly recommend Sheraton imperial. The hotel is three stations far from bukit bentang by monorail (5 minutes and there is a monorail station beside hotel(medan tuanku).

 Report
Helpful?
Thank Anas Y
Manly, Australia
Reviewed 5 days ago NEWvia mobile

3 day business trip with this hotel chosen as our base. Room was spacious and comfortable and I experienced a good level of service during my stay. I also used the gym each day which was adequately fitted out and included water and towels as you'd expect. Breakfast buffet was very good ... huge range of choice which I took...

 Report
Helpful?
Thank clarepsydney
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for your kind words of appreciation for our associates and service delivery.It is a great pleasure to know that you were pleased with the attentiveness and friendliness of our associates and leave with such a memorable impression. It is our aim to consistently deliver a high quality service to all our valuable guests such as yourself, and we...

Kuala Lumpur, Malaysia
Reviewed 5 days ago NEW

I booked the stay over the phone. Awesome service through the phone. Professional yet friendly service by the reservation team (sorry I can’t recall the names). The nightmare started when I requested for a special arrangement for my stay, im celebrating my partner’s birthday. The housekeeping and concierge called me but I gave up talking to them. I dealt with...

 Report
Helpful?
Thank Cammal K
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Thank you for taking time to let us know of your valuable experiences regarding our service delivery and food & beverage. Your feedback are highly appreciated. We have taken into account the aspects you mentioned and are working on ways to ensure that we do not disappoint any other guest in a similar way as we strive to improve the...

Reviewed 5 days ago NEWvia mobile

We stayed for one night at Sheraton Imperial. The hotel looks old and tired. We parked at the basement which was gloomy and dark and as a guest was only allowed to park on basement 3 as the rest were reserved. However the hotel had friendly and helpful staff which made up for the dull ambience.

 Report
Helpful?
Thank Izma I
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Your valuable feedback are really valuable. We have taken into account the aspects you mentioned and are working on ways to ensure that we do not disappoint any other guest in a similar way as we strive to improve the quality of our service. Yours sincerely, Derrick Felix Executive Assistant Manager

Reviewed 6 days ago NEW

Great Sheraton Imperial hotel in a good location for shopping and restaurants. staff were very helpfull and friendly, club lounge was always busy with great views over Kuala lumpur, breakfast has a great selection.

 Report
Helpful?
Thank Fraser C

3,141 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (2130)
Viewed
Bathroom (184)
Viewed
Room/Suite (553)
Viewed
Hotel & Grounds (284)
Viewed
View from Room (146)
Viewed
Dining (181)
Viewed
Pool/Beach Area (58)
Viewed
Family/Play Areas (5)
Viewed
Business Center/Function Rooms (14)
Viewed
0:52
Videos (3)
Viewed
Other (702)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (970)
Viewed
Ambassador Suite (293)
Viewed
Amenities (178)
Viewed
Club Room Twin (26)
Viewed
Deluxe Room King Room (35)
Viewed
Pool (60)
Viewed
Dining (226)
Viewed
The Hotel (152)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (9)
Viewed
Room/Suite (14)
Viewed
Dining (5)
Viewed
Business Center/Function Rooms (4)
Viewed
Other (8)
06/04/2017 06/05/2017
Hotels you might also like...
Travelers also viewed these Kuala Lumpur hotels
2.0 km away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#11 of 342 in Kuala Lumpur
2,496 reviews
2.3 km away
DoubleTree by Hilton Kuala Lumpur
1.7 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#9 of 342 in Kuala Lumpur
9,580 reviews
Show Prices
Show Prices
Show Prices
2.9 km away
Le Meridien Kuala Lumpur
Le Meridien Kuala Lumpur
#16 of 342 in Kuala Lumpur
2,653 reviews
3.0 km away
Hilton Kuala Lumpur
Hilton Kuala Lumpur
#12 of 342 in Kuala Lumpur
3,864 reviews
0.6 km away
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel
#35 of 342 in Kuala Lumpur
3,513 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: ₱3,546 - ₱5,495 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Asiatravel.com Holdings, Starwood APAC, Orbitz, Cancelon, Priceline, TripOnline SA and HotelQuickly so you can book your Sheraton Imperial Kuala Lumpur Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travelers.
38 questions
Ask a question

See all questions (38)

Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“While the club rooms are a little more expensive they represent great value for money.”
, yesterday | Read review
“The executive bedrooms with access to the Club lounge are highly recommended.”
SusanAxbridge, yesterday | Read review
“All club rooms and suite rooms with club facilities are the best especially for Families”
951kingc, 3 days ago | Read review
“It is away from hustle and bustle but not a far distance to main city area on transit. It was good to have the best of both worlds.”
sonlover4life, 6 days ago | Read review
“Nice Hotel, Value for Money”
ChinChinnapat, 1 week ago | Read review
5 of 5
Hotels.com
US$70* /night
View Deal
TravelocityUS$70
Booking.comUS$82
AMOMAUS$169
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates