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I had a very minor issue that no staff understood or were able to help with. I was repeatedly promised that someone more senior would call back. Eventually staff assured me repeatedly that the Manager, Fairus agreed he would call me back quickly, but he...More
3 Thank workingineurope
Response from SIKLManagement, Hotel Manager at Sheraton Imperial Kuala Lumpur HotelResponded 4 days ago
We really apologize for the inconvenience you experienced in regards to our service. We are relentlessly looking for ways to serve our guests better and continuing to renew our service. We will continue to train and inspire our associates to take the necessary actions to...More
Just returned from staying for 7 days at this hotel in a Sheraton club room. What do you get for staying in club rooms? Aside from the complimentary buffet breakfast, there is also afternoon tea in the club lounge, and a daily happy hour in...More
8 Thank Gordon M
Response from SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur HotelResponded June 5, 2017
Thank you for your kind words of appreciation for our associate and service delivery. It is a pleasure to hear that you had such a relaxing stay with us and felt comfortable with the room. I will share your kind words to the entire team...More
My wife and I went this time and everything was perfect from the get go. We loved our suite on the 33rd Floor and any disturbance from the current renovations proved to be minimal. The Club had been relocated to the 3rd floor and actually...More
We stayed twice in this hotel on our visits to Kuala Lumpur. The hotel is very nice and love the pool area. Rooms are very comfortable and big. Love the beds!
Staff always available to help you. Breakfast is amazing with lots of variety and...More
I was a bit sceptical coming here as this building is quite old and dated. There is no doubt that is the case, even in the room some pieces of furniture feel outdated.
Nonetheless, the service makes up for all that. Excellent service! Breakfast top...More