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InterContinental Kuala Lumpur, an IHG Hotel

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About

#23 of 502 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travelers' Choice
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur has one of the most sought-after locations in the city. An ideal urban retreat for both business and leisure travellers, our hotel is steps away from the iconic Petronas Twin Towers and walking distance to shopping and entertainment. Wine and dine in style at one of our five distinct restaurants, enjoy a relaxing treatment at our tranquil spa, and revel in luxurious comfort in our spacious and modern guest rooms.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Shuttle bus service
Car hire
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Bidet
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Arabic, Chinese, Hindi and 1 more
4,136Reviews68Q+A100Room tips
Traveler rating
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Popular mentions
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LCKhoo wrote a review Apr 15
Singapore, Singapore42 contributions61 helpful votes
We received a very generous upgrade to the Presidential Suite upon check in , which was most appreciated. The suite has been renovated with 2 large screen televisions. Although the screens were good , the inability to screen cast or access Netflix is a let down. In this day and age , it’s good to be able to allow guests to cast their content onto the televisions as the in house cable TV channels are not up to standard. Breakfasts & cocktail hour at the Club Intercontinental was excellent . Cocktail hours were generous. Dined at Tao restaurant which was good, pity it was empty on a weekend. Location was a 15 min walk to klcc, and the hotel is located away from the traffic jams. Overall a very generous hotel, good service and refurbished rooms. If hotel could upgrade their television systems it would be perfect.
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 days ago
Dear jelinc2016, Thank you for sharing a positive review. We are pleased to receive compliments on our service and look forward to your next visit! Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lost In Asia wrote a review Apr 2023
Singapore, Singapore2626 contributions17091 helpful votes
+1
Hotel's Favorite
I was upgraded to a very large suite upon check in, i felt very grateful for it. Harry at the Club Lounge provided Excellent services ! He make sure I am well taken care of and have all I need. Food wise, sorry, the Nasi Lemak failed, I don't understand how they can messed up this classic Malaysian dish, please improve on it !!! I enjoyed my stay very much, thanks to all the staff at Club Lounge, Housekeeping and Front Office.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
49 Helpful votes1 Repost
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded Apr 24, 2023
Dear PatrickSatoLee, At InterContinental Kuala Lumpur, we strive to provide our guests with the best possible experience, and we are sorry that our nasi lemak did not meet your expectations during your recent stay. Your feedback is incredibly important to us, and we will be sure to take them on board for continuous improvements. We sincerely look forward to an opportunity to welcome you back with us again for a more refreshing experience. Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Culture46590266882 wrote a review Apr 14
1 contribution
Loved the hotel and the staff. Very helpful people. They go above and beyond when it comes to hospitality. Food and the lounge was great and so was the swimming pool. Special mention for Mr. John who was at the Concierge and helped us with all the coordination with Grab team to find my phone which I had accidentally left in the taxi. Kids loved the lobby and the overall hotel infrastructure. The location is great as it is close to KLCC Pavillion and other tourist spots. Will definitely come back.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 days ago
Dear Culture46590266882, Thank you for your lovely review. John and the team are indeed proud to have had the opportunity to serve you and show you their true hospitality. It has been our pleasure to make you and your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. We look forward to welcoming you back soon at InterContinental Kuala Lumpur. Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quest54467738200 wrote a review Apr 13
1 contribution
We have stayed in the Intercontinental Hotel for 3 days with our family of 13 members and found the Ambience, Hospitality from Staff, Services, Facilities, Location and more importantly prices are extremely good. It's worth spending vacation at the Hotel. Complimentary breakfast has all types of food like Vegetarian, Continental etc. and especially we wish to appreciate the coordinator Mr. Black Istiaq who has well received and guided our family. Chandra Sekhar Hyderabad, India
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 days ago
Dear Quest54467738200, Thank you for taking the time to share a review. It has been our pleasure to make you and your family's stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. My team and I look forward to welcoming you back with us again for many more incredible stays! Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christina V wrote a review Apr 12
1 contribution
My 2nd visit on 1st to 3rd March was even better than my 1st visit which was on Feb 10 to 13. Staff and Management were polite and accommodating especially Mr Jose and Ms Lina at the Serena Brassiere, and Mr Syazwan at the Front Desk. The service in the coffee house was excellent and the staff was always in anticipation of guests’ needs and requests. Cleanliness in and around the hotel was a welcoming sight. Staying at The Intercontinental Kuala Lumpur is like coming home. Next trip is 13 to 15 April and another planned trip is with family on 2 to 5 May.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 days ago
Dear Christina V, Thank you for the positive review. I am delighted that you have enjoyed your stays with us and hear that you feel like staying with us is like coming home. The team and I look forward to welcoming you back again soon. Reviews such as yours motivate our team to continue what they do best every day. Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Culture26818740902 wrote a review Apr 11
2 contributions
Excellent customer service upon checking in at the club lounge. Very courteous & informative explanation from the desk manager, Hamed. Great family staycation which left a memorable moments especially to our kids. Do maintain such level of excellency!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 days ago
Dear Culture26818740902, Thank you for sharing this wonderful review of you and your family's recent experience at Club InterContinental. We are glad to have made your stay a memorable one, and I am delighted to know that you have thoroughly enjoyed your vacation. My team and I look forward to your next visit to InterContinental Kuala Lumpur! Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel H wrote a review Apr 11
1 contribution
This is a lovely hotel with exceptional members of staff. The breakfast has a variety of different foods. One day there was not a particular item so we asked a member of staff - Jose, if the particular food was available. He went out of his was to get the food cooked and brought to us. He has been amazing the whole stay, always checking if everything is okay with our food and stay, he is extremely helpful and pleasant. Another member of staff from breakfast - Ashraf, he is again extremely helpful and so friendly. He is always smiling always checking if everything is okay for us and a very lovely person, very very good at his job! When we checked in we were checked in by a lady called Molly, she was very professional and friendly again, she made the whole check in process extremely convivent and quick, our room was also ready for us at 10am when we checked in which was brilliant! Lastly, Emmy who works at the pool is an amazing member of staff she has been friendly from start to finish, always smiling and helping she is amazing at her job!! We would like to thank all members of staff but especially the ones mentioned for making our stay so lovely
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 days ago
Dear C9591EYrachelh, Thank you for sharing a wonderful review of our hotel. We are glad to have made your stay a memorable one. The team is indeed proud to have had the opportunity to serve you and show you their true hospitality. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon at InterContinental Kuala Lumpur. Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travelwithgabbie wrote a review Apr 11
Singapore, Singapore83 contributions30 helpful votes
Finally took a chance to stay at Intercon KL after much consideration and it turn out to meet my expectations as a 5 star luxuary hotel. I arrived at 1pm and was allowed to have an early check in. Was greeted by the Bellhop and ushered to the front desk. I was served by Mr K L Chong. Greeted and acknowledge me as a member of IHG group. Check in was seamless and quite fast and i was given a rough introduction to the hotel by him. I could sense and feel that he is very proud of working in this hotel which i am very happy to be serve by him. Please convevy my congrats to Mr Chong. Well done Sir on your excellent service! Room was on the high floor, the room was clean and comfortable. In room snacks are very well stocked but i do not know which is the complimentary water as it was not label. I do hope that which ever this issue or department this issue belongs to please do something about it. Small matter but goes a long way. DId not had the chance to have my meals at either of the flagship restaurants but manage to order some in room dining after a long day out. The variety of food for supper in room dining was good enough but i was hoping for more local cusineses and less western. Maybe the F&B department could look into it? Other than that, my food was great, had Char Kuay Teow, fruits and mushroom soup for supper. Good wok hey on the CKT, lots of prawns which came as a wonderful suprise. Bread and mushroom soup was served warm. Frutis was served fresh with watermelon, berries, dragon fruit and honey dew. The best gesture i recieved was to be invited for welcome drinks which warms the cockles of my heart. The only real downside is that its quite a distance to Bukit Bintang but its compenstated with a short 7 minutes walk to KLCC and there is also a link brigde to Pavillon if you decide to some warm up before you begin to shop. If you are taking Aeroline its only a 5 minutues walk from their stop and right opposite is the Ampang park Mrt which connects you to TRX Mrt station. Will definately be back again when i am around. Thanks for the wonderful stay.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 days ago
Dear TravelwithGabriel, Thank you for taking the time to share this amazing feedback. The team is indeed proud to have had the opportunity to serve you and show you their true hospitality. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. My team and I look forward to welcoming you back with us again for many more incredible stays. Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lorna L wrote a review Apr 9
London, United Kingdom27 contributions6 helpful votes
A huge thank you to all the staff at the Intercontinental KL for their warm hospitality. All the teams here are warm, fun and professional - the pool staff, the brasserie, reception team and concierge guys. You made my stay extra special and I felt safe and well looked after :)
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 1 week ago
Dear lornal353, Thank you for sharing a wonderful review of our hotel. We are glad to have made your stay a memorable one. The team is indeed proud to have had the opportunity to serve you and show you their true hospitality. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon at InterContinental Kuala Lumpur. Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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khyati d wrote a review Apr 3
Dubai, United Arab Emirates2 contributions
I had an excellent experience at Intercontinental Kuala Lumpur and highly recommend it to fellow travelers. The staff provided exceptional service, with their warmth and helpfulness standing out. In particular, Fazlee went above and beyond, offering valuable recommendations for exploring Malaysia during our stay. The hotel's facilities were top-notch, complemented by its convenient location. Overall, a memorable stay that exceeded expectations. Will definitely return!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur, an IHG Hotel
Responded 1 week ago
Dear 87khyatid, Thank you for your wonderful review. We are so glad to hear that you had an excellent stay experience with us. Fazlee and the team are indeed proud to have had the opportunity to serve you. It has been our pleasure to make your stay very comfortable, and I am glad to know that you have thoroughly enjoyed your vacation. We look forward to welcoming you back soon at InterContinental Kuala Lumpur. Wishing you safe onward travels. Best Regards, Matthew Everson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱6,351 - ₱7,896 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
473
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL KUALA LUMPUR, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (Malaysia) - Tripadvisor

Frequently Asked Questions about InterContinental Kuala Lumpur, an IHG Hotel
Which popular attractions are close to InterContinental Kuala Lumpur, an IHG Hotel?
Nearby attractions include Hauntu (0.3 km), Jewellery Making Workshop by Elegant Jewellery Studio (EJS) (0.2 km), and SuperPark Malaysia (0.3 km).
What are some of the property amenities at InterContinental Kuala Lumpur, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Kuala Lumpur, an IHG Hotel?
Top room amenities include a minibar, a flat screen TV, and a bidet.
What food & drink options are available at InterContinental Kuala Lumpur, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at InterContinental Kuala Lumpur, an IHG Hotel?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to InterContinental Kuala Lumpur, an IHG Hotel?
Conveniently located restaurants include Serena Brasserie, Makan Kitchen, and Fuego at Troika Sky Dining.
Are there opportunities to exercise at InterContinental Kuala Lumpur, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does InterContinental Kuala Lumpur, an IHG Hotel have airport transportation?
Yes, InterContinental Kuala Lumpur, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Kuala Lumpur, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Kuala Lumpur, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Kuala Lumpur, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, Hindi, Arabic, and Malay.