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Shangri-La Kuala Lumpur

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Traveler (5675)
Room & Suite (1883)
Videos (1)
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About

#18 of 502 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travelers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Wardrobe / closet
Iron
Refrigerator
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Green
Languages Spoken
English, Chinese, Indonesian, Malay

Location

11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
Shangri-La Kuala Lumpur
8,822Reviews132Q+A100Room tips
Traveler rating
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  • 88
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Popular mentions
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stephanie k wrote a review Apr 12
Kuala Lumpur, Malaysia24 contributions14 helpful votes
+1
Shangri-la never disappointed me. The hospitality is always on the top. Being a hotel hopper, shangri-la always feel so welcoming, my top no. 1 hotel. We were greeted by Brian at the check-in and welcomed with a box of chocolate. After, all the staff were very friendly and food was top notched. I hardly used hotel's provided toiletries but here, they only provided the best for their guests. The gymn was very complete and comfortable. Many activities for the kids for free. The pool area was very tropical feeling. Love is all I could say throughout the stay.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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bukagirl wrote a review Apr 2023
New Jersey3868 contributions57650 helpful votes
+1
Hotel's Favorite
I loved this hotel. Great location beautiful rooms. Just wish they had outlets by the bed for charging. A gorgeous lobby, A state of the art gym, locker rooms with a Jacuzzi, sauna and steam room. A great pool with an adult only section. Pay the extra and get the Horizon club floor a choice of breakfast either at the club or the unbelievable Lemon Garden Cafe which has a buffet with everything from dim sum to sushi and in between! Tea time and canapes and cocktails! Oh the club also has an adult only section, wish they had adult only floors! Would highly recommend and return!
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Date of stay: April 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
109 Helpful votes5 Reposts
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Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded Apr 16, 2023
Dear bukagirl, Thank you for staying with us and taking the time to share an excellent review of your recent visit. We are pleased to hear that you enjoyed our hotel's convenient location and beautiful rooms. It's great to know that our gym, locker rooms with Jacuzzi, sauna, and steam room, as well as our pool and adult-only section. At Shangri-La, we strive to create memorable moments for our guests, and we are delighted that we were able to do so during your stay. We are pleased that you had a fantastic experience with our Horizon Club floor and Lemon Garden. Our team is committed to providing exceptional service and a memorable experience to all of our guests. We appreciate your feedback regarding the outlets by the bed and we will definitely take that into consideration for future improvements. Thank you for your kind recommendation and we hope to have the pleasure of welcoming you back soon. Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quenni D wrote a review Apr 6
2 contributions1 helpful vote
I had a wonderful massage with therapist Yanna. She was amazing and made me feel relaxed. I would recommend her to anyone any day without any hesitations. She makes you feel great and comfortable. Her hands work like magic on you. Wishing Yanna an eccentric career!
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Date of stay: April 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 1 week ago
Dear Quenni D, Thank you for sharing your recent spa experience with us! We are delighted to hear that you had a relaxing and comforting massage with our therapist, Yanna. Your kind words about her skills and professionalism are truly appreciated and we will surely pass along your compliments. Your kind words truly motivate us to continue providing exceptional Shangri-La hospitality. We look forward to welcoming you back soon. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Getaway55970597231 wrote a review Apr 3
1 contribution1 helpful vote
My partner and I stayed at the Shangri-La Kuala Lumpur, returned visit, this time for ten days, 15 March to 25 March 2024. Our room 2210, Level 22, was very spacious, comfortable and clean with a king bed. The Horizon Club was most enjoyable. The staff extremely helpful and welcoming. A big thank you to Zie, Yi Xih, Mad Syah, Azizi, Ina, Chef Jack, the food always lovely, good selection for breakfast, or made to order. The omelet and eggs sunny-side were always delish. Evening drinks at the Horizon Club was a must for pre dinner drinks and canapes. The food however at the Zipangu and Shang Palace restaurants was average. The Concierge that helped with our excess luggage on the 25 March, sorry I did not get your name, a very BIG thank you for your patience, weighing each case until all four were the exact weight. We are well traveled and the Shangri-La is the best hotel experience we have had. Thank you Shangri-La for looking after Brian and I. We will most definitely be back!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Getaway55970597231, Thank you for sharing your delightful experience during your recent stay at Shangri-La Kuala Lumpur! We are pleased to hear that you enjoyed your time with us and that our Horizon Club and attentive staff contributed to your positive experience. Your kind words for Zie, Yi Xih, Mad Syah, Azizi, Ina, and Chef Jack truly reflect the dedication of our team to providing Shangri-La hospitality from the heart. While we apologize for the average dining experience at Zipangu and Shang Palace, we appreciate your feedback and assure you that we are committed to continuously improving our dining offerings to ensure a memorable experience for all our guests. We look forward to welcome you back again soon. Warmest Regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KimT7 wrote a review Apr 3
Perth, Australia20 contributions19 helpful votes
One of the best Shangrila that we've stayed in and we've stayed in a few. Stayed in the family suite and the kids loved the tent. Tried the Chi Spa and Yanna was amazing. Highly recommend requesting for her! She knew the areas that needed more attention and her technique was amazing. Thank you for an amazing stay!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear KimT7, Thank you for your wonderful review of your recent stay. We are delighted to hear that your stay at Shangri-La Kuala Lumpur was one of the best you've experienced. It's delightful to know that your family enjoyed the family suite, especially the Tipi tent, and that you had a wonderful experience at the Spa with Yanna. Your compliments motivate us to continue providing exceptional Shangri-La hospitality. We'll be sure to pass on your kind words to Yanna. We look forward to welcoming you back for another amazing stay in the future! Warmest Regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lynsey H wrote a review Apr 1
3 contributions2 helpful votes
My treatment with Yanna was amazing! She made sure I felt relaxed throughout and was so kind to give me a free facemask because it was my birthday, such a nice treat. I was able to choose which essential oils I would like for my treatment also which was a really nice touch. I would recommend 100%!
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Date of stay: April 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Lynsey H, Thank you for sharing your wonderful spa experience at Shangri-La Kuala Lumpur!. It brings us immense joy to know that your treatment with Yanna was so enjoyable and relaxing. Birthdays are special occasions, and we're delighted that Yanna treated you to a complimentary facemask as a thoughtful gesture. It's fantastic to hear that you enjoyed being able to choose your essential oils, adding a personalized touch to your experience. Your feedback motivates us to continue providing Shangri-La hospitality from the heart. We look forward see you again soon, Warmest Regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Baldomero80 wrote a review Mar 2024
Birmingham, United Kingdom21 contributions8 helpful votes
Excellent, established hotel in KLCC. A huge open and ornate lobby and of course attentive and hospitable staff made for a welcome start to our Malaysia trip. We booked a family room which was more like a suite, consisting of kitchen and dining facilities, a lounge with a teepee for the kids to sleep. A fantastic view of the KL skyline from 21st floor, which is equally stunning at night. We used the swimming pool on the 2nd floor, which is small, but not unsurprising given the constrained central location, but perfect to cool off after any tiring excursions. Faultless breakfast provision, with everything you could wish for available. We found this to be a great location to access the main sites. The Bukit Nanas Monorail station is a short walk away to get you to the main attractions. When in KL, Petronas towers (walkable from hotel) visit is a must and a trip to Batu Caves is also worth your time. We would book again if we return to KL.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Baldomero80, Thank you for taking the time to leave us such a wonderful review of your stay at Shangri-La Kuala Lumpur! We are delighted that you chose to stay with us during your first visit to KL. Our attentive and hospitable team takes pride in ensuring that every guest feels welcomed and valued. Your feedback inspires us to continue providing exceptional Shangri-La hospitality and creating memorable experiences. We eagerly await the opportunity to welcome you back for another fantastic stay whenever your travels bring you to KL again! Warmest Regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nak wrote a review Mar 2024
San Jose, California8 contributions3 helpful votes
The location is good, it’s about 20 to 25 mins walk to the mall and shops but there are not many restaurants close by. Rooms are small but clean. Staff at front desk are not very friendly. Breakfast was ok , they could add better options . Overall it was good.
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Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 3 weeks ago
Dear Nak, Thank you for sharing your recent stay experience at Shangri-La Kuala Lumpur. We are pleased to hear you found our location convenient and your room clean during your stay. However, we apologize for any inconvenience you experienced with the limited dining options nearby and the breakfast selections. Rest assured, your feedback will be shared with our team for improvement. Providing friendly and accommodating service is paramount to us, and we regret if your interactions with our front desk staff fell short of expectations. We hope to welcome you back for a more satisfying stay in the future. Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gary R wrote a review Mar 2024
Havant, United Kingdom17 contributions8 helpful votes
Very pleasant hotel in a nice location. Staff were friendly and facilities good. Steak restaurant within was very good. Stayed as part of a birthday trip and would recommend. Happy with the location. If trip advisor always want 200 characters then people will stop leaving reviews. What more can I say than above.
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 3 weeks ago
Dear Gary R, Thank you for sharing your recent experience at Shangri-La Kuala Lumpur. We are delighted to hear that you enjoyed your short stopover with us and found our hotel pleasant and well-located. Your kind words about our friendly team and excellent facilities are truly appreciated. We're thrilled to have been part of your birthday trip and are glad you had a memorable experience at Arthur's Bar and Grill Your feedback is valuable to us as we continue to strive for excellence in hospitality. We look forward to welcoming you back for another enjoyable stay soon! Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NorthStar46254398948 wrote a review Mar 2024
1 contribution3 helpful votes
I had a foot massage by Yanna here which was excellent. It was a very relaxing experience. Her fingers work like magic on tired legs. Highly recommend for a very relaxing experience. The place also has a very good ambience. Would definitely come here again.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Shangri-La Kuala Lumpur, Owner at Shangri-La Kuala Lumpur
Responded 3 weeks ago
Dear NorthStar46254398948, Thank you for sharing your recent Spa experience at Shangri-La Kuala Lumpur. We're delighted to hear that you enjoyed a relaxing foot massage by Yanna. It's wonderful to know that her expertise provided you with such a rejuvenating experience. Your feedback will be shared with Yanna to recognize her excellent service, as providing Shangri-La hospitality from the heart is our priority. We appreciate your kind recommendation and are pleased that you found the ambience of our spa enjoyable. We look forward to welcoming you back for another relaxing experience soon! Warmest regards, Desmond Alexander Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱6,408 - ₱7,724 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHANGRI-LA KUALA LUMPUR - UPDATED 2024 Hotel Reviews & Price Comparison (Malaysia) - Tripadvisor

Frequently Asked Questions about Shangri-La Kuala Lumpur
Which popular attractions are close to Shangri-La Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.3 km), KL Forest Eco Park (0.2 km), and Sky Deck KL Tower (0.3 km).
What are some of the property amenities at Shangri-La Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Kuala Lumpur?
Conveniently located restaurants include Kampachi EQ, Nipah, and Sky51.
Are there opportunities to exercise at Shangri-La Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Kuala Lumpur have airport transportation?
Yes, Shangri-La Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.