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Shangri-La Hotel Kuala Lumpur

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Traveler (4110)
Room & Suite (1323)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“horizon club”(956 reviews)
“lemon garden”(260 reviews)
“arthur's bar”(87 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel Kuala Lumpur
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,592)
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6,530 results
Traveler rating
4,855
1,223
319
78
55
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LanguageEnglish
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4,855
1,223
319
78
55
Show reviews that mention
All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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1 - 5 of 6,530 reviews
Reviewed today

Stayed first time at Shangri-La in Kuala Lumpur and just like in other countries, our stay at the Shangri-La was perfect. The rooms are specious and very clean, breakfast was very good. The staff was nice and helpful. The Hotel is just a short walk...More

Thank Aga H
Hotel's Favorite
Reviewed 14 January 2018 via mobile

Arrived at airport to be greeted by our hotel pick up. Lovely drive in Mercedes E class with Wifi. Arrived at the hotel to a lovely warm welcome to be greeted for our anniversary. Was swiftly taken to our suite and checked in at the...More

1  Thank Asif K
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 15 January 2018

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur during your anniversary celebration and for the fantastic review of your stay experience. I am truly delighted to learn that you had an enjoyable stay in our Horizon Club. We...More

Reviewed yesterday

We loved our stay in this hotel. The suit was amazing and spacious. Both the room and bathroom were clean and well maintained. Everything about the club lounge was amazing and the staff went out of their way to make our stay comfortable. Food was...More

Thank aroyx
Reviewed yesterday via mobile

Had the pleasure of staying a night at this hotel. Must say that right from arrival till departure was a pleasure. A very attentive and hospitable staff at every step in every way. Hotel is located in the KLCC district. The rooms are big and...More

Thank 4aru
Reviewed 3 days ago via mobile

The shangri la is welcoming and the rooms are modern and up to date. Was only there for one night so didn’t have a chance to try the amenities but it seems to have a good collections of restaurants. The only disappointment was that they...More

Thank KittyTrigger77
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 3 days ago

Dear Guest, Thank you for choosing to stay with Shangri-La Hotel, Kuala Lumpur and for giving us a wonderful review. I am happy to note that our F&B outlets met your expectations and also taken note of your constructive feedback. We certainly look forward to...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$115 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$115 - US$211 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
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Traveler (4110)
Room & Suite (1323)
Dining (486)
Pool & Beach (189)
Amenities (65)
Business Center & Event Rooms (14)
Family and Play Areas (12)
Questions & Answers
Ask a question
Simon H
22 June 2018|
Answer
Response from Rizzo63 | Reviewed this property |
Hi Simon we didn’t have a car we used taxis or walked it’s easy to get about by bus or train so no need for a car.
0
Votes
tickledpig
20 April 2018|
AnswerShow all 9 answers
Response from Linda C | Reviewed this property |
We was there in March and April and we only saw a couple of very well behaved children but I think the staff would address the situation if there was a problem. I would not let this put you off the lounge is great, what we... More
1
Vote
ali j
1 March 2018|
AnswerShow all 5 answers
Response from Thompson M | Reviewed this property |
Contact them i am sure they would yes there level of customer service was awesome
0
Votes
Room Tips
"Try to book a room with a view of the KL Tower , also upgrade to the Horizon Club its well worth it."
Read review
"As high as possible."
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"Gym is actually open 24/7,"
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"Go for a Horizon Club Room"
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