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Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel

No 22 Menara 8, Jalan Yap Kwan Seng Menara 8 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
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Traveler (44)
Room & Suite (15)
Dining (4)

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#178 of 502 hotels in Kuala Lumpur
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Children's television networks
Highchairs available
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
Languages Spoken
English, Chinese, Malay
Hotel links
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No 22 Menara 8, Jalan Yap Kwan Seng Menara 8 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
15Reviews1Q+A3Room tips
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mad4bags wrote a review Apr 15
Singapore, Singapore33 contributions39 helpful votes
Was quite happy that IHG finally had some new properties in KL. Been staying at the Intercontinental KL for more than 10 years after the previous Crowne Plaza at Jalan Sultan Ismail closed its doors. Intercontinental KL is way past its glory days and is well overdue for a makeover, both for the property and management. Was deciding between Indigo and Crowne Plaza but decided on CP as my father had stayed 3 weeks prior and reported that the hotel was very good and had an excellent club lounge with great staff. Frequent travelers will know that while hotel hardware is important, the “software” is even more important. It was to my pleasant surprise that one of my favorite Intercontinental KL staff had transferred here. Former Intercontinental KL guests might remember Harry from the club floor and wonder where he had gone. Well, he is to be found at CPKL working alongside other service centric colleagues. Rooms Rooms are good sized but I personally find some parts of the room design not quite so logical. The sleep, however, was very good as the hotel is very quiet and I don’t get the humming of lifts I used to hear at ICKL if I was too close to the elevators. Dining Breakfast selection was really good and I am quite a fuss pot when it comes to things like this. I can safely say that the selection was very close to IC Osaka (which is fantastic) and the quality was pretty good as well. The coffee could be better and my scrambled eggs were lacking something but overall it was an enjoyable breakfast. Club Lounge No breakfast served here yet as they are getting things ready. Am hoping to see it happen in Q3 but since the main floor dining is good, I am not fussed about that. No afternoon tea served here but I am not bothered as I rarely partake. Cocktail hour had good food, a very decent mee mamak, satay and sweets. Wine selection was also acceptable.! Overall, a very pleasant experience heightened by a good club lounge manager who actually cares about the guest experience and has an extremely good memory of guests and their preferences. Overall I think CPKL will give the current IHG properties in KL a solid run for their money. If it was in the old location where CP was (circa 2011 when it was 3 minutes from Pavillion), it would eat all the other properties for breakfast. The current location is not bad, very similar to ICKL in terms of distance to Bukit Bintang so it works. Currently a diamond in the rough, just need to give it a bit of time to get everything into perfect working order.
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Date of stay: April 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LaohuPenang wrote a review Feb 2024
Penang Island, Malaysia542 contributions246 helpful votes
Hotel's Favorite
The newly opened IHG hotel in central KL is full of surprises, like the swimming pool on the 33rd floor overlooking KL. The newly recruited staff is eager to provide best service, special mention of Ms Rose at reception, Mr Mamun of housekeeping, and Ms Cristina and Shira in the breakfast room. However, there are teething problems, such as technical hitches.
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Date of stay: February 2024
Value
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Trip type: Traveled as a couple
Room Tip: Ensure that sophisticated technology works!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded Feb 5, 2024
Dear LaohuPenang, Thank you for taking the time to share your review of your recent stay experience at Crowne Plaza Kuala Lumpur City Centre! We're thrilled to hear you enjoyed your stay and especially appreciate the positive mentions of our unique features like the 33rd-floor infinity pool and the dedication of our team members – Ms. Rose, Mr. Mamun, Ms. Cristina, and Ms. Shira. We're incredibly proud of their service and will ensure they receive your kind feedback. We truly appreciate your understanding and patience as we continue to improve our service. We hope to welcome you back soon and experience the seamless experience we strive for. Best Regards, Team Crowne Plaza Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vanillasky_ wrote a review Apr 13
Kuala Lumpur, Malaysia1 contribution
Our stay was excellent! The room is clean and comfortable. Food was good. Staff are very attentive from concierge, front desk and housekeeping. A very big shout out to Harry. He's the best! He always make us sure that we have comfortable & happy stay. I will surely recommend this Hotel to my Friends and Family.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Betty wrote a review Apr 10
18 contributions8 helpful votes
I write this review as an appraisal for you and your staff for the excellent service rendered to me and my family during our recent stay @ Crowne Plaza KLCC. I would like to say a big thank you to Kenneth, Harry and Zaid for being so humble and providing an exceptional service throughout my stay. They ensured that all my requests are met and I definitely will come back again.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Falga wrote a review Apr 5
Singapore, Singapore31 contributions42 helpful votes
attended a conference in KL and couldn't have picked a better hotel that is walking distance to the Petronas towers. The staff was super nice and attentive. They serve the best Illy coffee in KL downstairs, I hope they never downgrade as this is truly a pleasure to sip a great cup of coffee while watching people in the lobby. My room was on a high floor with a great view.
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Date of stay: March 2024
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Location
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Trip type: Traveled on business
Room Tip: Lobby gets crowded sometimes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anna wrote a review Mar 2024
Varna, Bulgaria215 contributions49 helpful votes
+1
Amazing new hotel in the central KL. About 10 min walk to the Petronas twin towers. Clean and spacious room , nicely decorated. Exceptionally white sheets and towels. Very good and varied breakfast, good espresso. Nice pool area with a wonderful view. The only problem was the smart control in the room. If you don’t move for about 1 min., the light, the TV and the all electricity turns out. After we called the reception, they sent a technician and he turned off the smart option. I recommend the hotel.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 3 weeks ago
Dear Anna-Teodora, Thank you so much for taking the time to share your recent experience at Crowne Plaza Kuala Lumpur City Centre! We're thrilled to hear that you enjoyed your stay with us, especially our central location, close proximity to the Petronas Twin Towers, and spacious, well-appointed rooms. We're particularly delighted that you found our breakfast spread impressive and our espresso satisfying. It's our goal to provide a variety of delicious options to fuel your day, and it sounds like we hit the mark! It's also great to hear you enjoyed relaxing by the pool with its stunning view. Regarding the smart control system in your room, we appreciate you bringing this to our attention, and we're glad our technician could resolve it for you. We'll certainly take your feedback into consideration to further improve your guest experience. We're so happy you recommend our hotel, and we look forward to welcoming you back again soon! Sincerely, Team Crowne Plaza Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gan Popatas wrote a review Mar 2024
Kuala Lumpur, Malaysia6 contributions3 helpful votes
It's Absolutely disappointing, Crowne Plaza hotel Kuala Lumpur front desk' staffs who had been promising to upgrade the room and allowing to access the club lounge on the first day when I checked in (1 Feb 2024). Having stayed here for almost 2 months, there were nothing happened as their promises. Until I asked the front desk's staffs again on 21 March 2024 about this ussue, they said, as a Royal Ambassador of IHG, they don't have any benefits, such as breakfast, club lounge and room upgrade, but only rewarding points I could have, and they said that I can use this benefit at Intercontinental brands only. It was the first experience and the last experience for me at all.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 3 weeks ago
Dear Gan Popatas, Thank you for your loyalty to IHG and for bringing your recent experience at Crowne Plaza Kuala Lumpur to our attention. We understand there may have been confusion regarding Royal Ambassador benefits (room upgrade, Club Lounge access, breakfast) compared to IHG One Rewards benefits. We apologize if our team members did not clearly communicate these distinctions in a timely manner. We are committed to providing exceptional experiences for all our guests, particularly valued members like yourself. To improve communication and ensure you receive accurate information about your Royal Ambassador benefits, we're reviewing our internal procedures. We hope to welcome you again in your next visit to Kuala Lumpur to regain your trust and demonstrate our dedication to Royal Ambassador members. Sincerely, Team Crowne Plaza Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sherpa57138303311 wrote a review Mar 2024
3 contributions
The room was amazing. I enjoy talking to everyone at the hotel to see how they were doing which is something I normally do because I enjoy meeting people. The club lounge manager Roses and staff personals were great to talk while I stayed at the hotel for the 2 days I was visiting. They came to my table and check up on me asking how my day went and whether There was anything I wanted to see or do while I was visiting Malaysia.
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Date of stay: March 2024
Value
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded 5 weeks ago
Dear Sherpa57138303311, Thank you for choosing our hotel and for sharing your wonderful feedback! We're thrilled to hear you had an "awesome stay" and enjoyed your spacious room. We truly appreciate your openness and friendly nature. It's guests like you who make our team's day brighter! We're delighted you enjoyed interacting with our staff, especially Rose and her team in the club lounge. Their dedication to personalized service and guest satisfaction is a source of pride for us. We're happy to hear they took the initiative to check in with you and offer recommendations for your visit to Malaysia. Thank you again for your kind words and perfect 5-star rating! We look forward to welcoming you back for another amazing stay where you can continue to connect with our friendly staff. Best regards, Team Crowne Plaza Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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richard o wrote a review Feb 2024
Nottingham, United Kingdom435 contributions246 helpful votes
Nice hotel within a good location. Many positives, HOWEVER, when it comes to safety procedures, emergency protocol and safety of the guests, this hotel has shown a terrible display of emergency control, leadership and understanding of fire alarm procedures. Our last night was disturbed at 1130pm with a fire alarm. No correct communication system or proper procedural control from the staff and Duty Manager (Farah). 22nd floor was chaotic in panic and unsure what to do. This was a result of the poor initial announcement of the fire alarm without any further announcements of conclusion or resolve. I went down to reception, no obvious leader or safety fire wardens present. Staff in reception on there phones hiding behind the counter when probably should of been wearing a high viz jacket controlling guests to a muster point or stopping guests using the elevators. Duty Manager bombarded by guests not understanding the protocol. Chaos which could of resolved in to a catastrophic incident if the fire was real! I'd advise that IHG review, train and ammend procedures.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded Feb 28, 2024
Dear richardo301, Thank you for your review. We're pleased you found our location and some aspects of your stay positive. We have also taken note of your feedback regarding the fire alarm response and sincerely apologize for the confusion and communication issues you experienced. The safety of our guests is our top priority. We want to assure you that we have stringent emergency procedures in place, and we are committed to providing a safe and secure environment for all our guests. Thank you again for your feedback. We sincerely hope you will give us another chance to showcase our commitment to providing an exceptional guest experience. Sincerely, Team Crowne Plaza Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David Ng wrote a review Feb 2024
Kuala Lumpur, Malaysia314 contributions99 helpful votes
+1
Newly opened hotel in town under IHG group. Staffs here very friendly and hospitality, the ambiance very vibrant and elegant deco. Have a good chat with Shafini from Rhymba lounge and get to know more about this property. The hot chocolate she made is superb! Truly enjoy the vibes here. Keep the good work!
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from William Tan, Marketing at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Responded Feb 18, 2024
Dear davidandthepoints, Thank you for taking the time to share your feedback and for your amazing 5-star review! We are especially delighted that you had a positive experience with Shafini at Rhymba Lounge. Her dedication to creating exceptional guest experiences is truly inspiring, and we will be sure to share your compliments with her. We are happy to hear that you found our new hotel to be vibrant and elegantly decorated. We strive to provide a welcoming and stylish environment for our guests, and your feedback confirms we're on the right track. Thank you again for choosing us! We look forward to welcoming you back soon for another enjoyable stay. Best Regards, Team Crowne Plaza Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₱5,950 - ₱7,037 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
320
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROWNE PLAZA KUALA LUMPUR CITY CENTRE, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (Malaysia) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel
Which popular attractions are close to Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Nearby attractions include Breakout Real Escape Game (0.5 km), Avenue K Shopping Mall (0.4 km), and My Escapes Malaysia (0.3 km).
What are some of the property amenities at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Yes, paid private parking nearby, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Conveniently located restaurants include Canopy Rooftop Bar and Lounge, Nadodi KL, and Sushi Hibiki.
Are there opportunities to exercise at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Kuala Lumpur City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.