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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

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Traveler (594)
Room & Suite (338)
Pool & Beach (118)
Overview
  • Excellent23%
  • Very good45%
  • Average18%
  • Poor7%
  • Terrible7%
Travelers talk about
“jalan alor”(55 reviews)
“north tower”(12 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (730)
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621 results
Traveler rating
149
261
115
45
51
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Time of year
LanguageEnglish
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149
261
115
45
51
Show reviews that mention
All reviewsjalan alornorth towerbedroom apartmentfamous food streetpool and gymliving areadining tableberjaya times squarehigher floorlate checkbukit bintang areafree shuttlechinese restaurantcomfortable stayfront officepublic transportmonorail station
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1 - 5 of 621 reviews
Reviewed 3 weeks ago via mobile

My overall stay is fine but surprisingly there is no free wifi provided notstanding my phone could detected wifi connection but with password. When ask the receptionist, I was informed the wifi is for their office use. It seems that this hotel do not provide...More

Thank Frankie-Yong
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 2 weeks ago

Dear Frankie-Yong, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you...More

Reviewed 4 weeks ago

I had an event in this hotel during June. The staffs of this hotel gave a lot of helps to us. They are very nice and helpful. Supervisor: Mr.Suresh & Mr.Hisham Banquet waiter: Mr.Kelvin Staffs: Alamin, Doton, Raul & Shahin Really appreciate you all helps...More

Thank Jie Hwi T
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 3 weeks ago

Dear Jie Hwi T, Thank you for taking the time to write about your recent stay with us at Swiss-Garden Hotel & Residences Kuala Lumpur. We are delighted to know you have an enjoyable experience at the hotel and thankful for your compliments to our...More

Reviewed 4 weeks ago

We've booked the apartment through EXPEDIA, the checked in time was stated 3 pm. As we reached slightly late (around 4 pm), the owner called us that the room still was on cleaning status. We were far from Kl, when we heard it, we were...More

Thank UNICORN543
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 4 weeks ago

Dear UNICORN543, Thank you for taking the time to share all of your feedback. We have taken note of the issues mentioned, it is feedback like this that we learn from and use to improve. Rest assured we will review the ways to overcome this...More

Reviewed 5 weeks ago

Remember this is a residence not a hotel. No Room service. No Help from reception. You are on your own. yes you also have to carry your own bag. If you are booking from booking.com you have to communicate through mail and ask for owners...More

Thank iamronex
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 4 weeks ago

Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Asst. Guest Experience Manager

Reviewed 6 July 2018 via mobile

This is what u called a 4 star hotel? Already waiting for about 15 minutes, and nobody is there. At least I hope somebody is there. Waiting for about 15 min, continuing touching the bell is a way too much, and simply terrible. The photo...More

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Thank zenamir2001
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 9 July 2018

Dear Zenamir2001, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Breakfast included
Hotel Amenities
Wheelchair Access
Business Center with Internet Access
Room Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
US$68 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#107 Centrally Located Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#22 Mid-range Hotel in Kuala Lumpur
#79 Business Hotel in Kuala Lumpur
#61 Great View Hotel in Kuala Lumpur
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$68 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#107 Centrally Located Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#22 Mid-range Hotel in Kuala Lumpur
#79 Business Hotel in Kuala Lumpur
#61 Great View Hotel in Kuala Lumpur
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveler (594)
Room & Suite (338)
Pool & Beach (118)
Dining (45)
Amenities (13)
Family and Play Areas (3)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
Amrit L
24 July 2018|
AnswerShow all 2 answers
Response from SGHRKL | Property representative |
Hi Amrit, Thank you for your enquiry to Swiss-Garden Hotel & Kuala Lumpur Please drop by an email for more further information to our main Swiss-Garden website reservations department. Thank you.
0
Votes
58nurulf
6 May 2018|
AnswerShow all 3 answers
Response from SGHRKL | Property representative |
Yes, we served halal food during breakfast.
0
Votes
Shamendri
7 February 2018|
AnswerShow all 2 answers
Response from IC7308075280 | Reviewed this property |
Just cross the main road and within walking distance, there are hubs for supermarkets in the Bukit Bintang area, such as: The Sungei Wang, The Berjaya Times Square, Lot Ten and many others. Enjoy your shoppings!
0
Votes
Room Tips
"Improve Room Services"
Read review
"Don't stay here"
Read review
"Book into a different hotel."
Read review
"Good views, modern and clean suites & ideally located."
Read review
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