We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Hangzhou Westlake

Save
Traveler (305)
Room & Suite (109)
Dining (33)
You may also like:
See all
Nearby
Overview
  • Excellent36%
  • Very good39%
  • Average16%
  • Poor6%
  • Terrible3%
Travelers talk about
“kwee zeen”(5 reviews)
“west lake”(93 reviews)
“the club lounge”(19 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Contact Info
Name/address in local language
You may also like:
See all
Nearby
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (660)
Filter reviews
379 results
Traveler rating
147
112
68
32
20
Traveler type
Time of year
LanguageEnglish
More languages
147
112
68
32
20
Show reviews that mention
All reviewskwee zeenwest lakethe club loungesky gardenrelation officerwalking distancerooftop barbuffet breakfastsuperb locationmemorable stayan upgradepillow menulanguage barrierbeautiful cityhefang streetshopping areahotel staff
FilterEnglish
Updating list...
1 - 5 of 379 reviews
Reviewed 3 days ago via mobile

Location is very good. Staff very poor In english, beds hard as a rock, i Got a room with view to appartements no privacy at all. Room service took 1,5 hours before arriving with my dinner, still had to pay full Price. Aircon very noisy...More

Thank Kismet M
Reviewed 4 weeks ago via mobile

Sofitel Hangzhuo April 18 A lovely hotel with very pleasant rooms that are well appointed with great quality firm beds and lovely crisp bed linen. The bathroom is also of a high standard with quality fittings. The bathroom provides a bath and a separate shower...More

Thank Ahmad M
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 4 weeks ago

Dear Ahmad M, Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. It always a pleasure to receive positive feedback. I am so happy to hear that you enjoyed your stay. Facilities were well maintained by our...More

Reviewed 15 April 2018 via mobile

First you need to know that Hangzhou is one of China’s “most beautiful cities!” I stayed at the Sofitel hotel as a guest of the China Art Academy during the celebration of their 90th Anniversary. I’ve never stayed at a Sofitel and really didn’t know...More

1  Thank Sailorman9868
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 19 April 2018

Dear Sailorman9868, Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. As you say, the terrific location is always recommended by most guests and i'm so happy that you agree with it. Hangzhou is a very livable...More

Reviewed 13 April 2018

More

Review collected in partnership with Sofitel.com
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 17 April 2018

More

Reviewed 12 April 2018

I stayed at the Sofitel during my recent trip to Hangzhou. The location is walking distance to the Lake and to shops and restaurants. Unfortunately, those are the best attributes and they may be enough for you to want to stay there. The rooms and...More

Thank YEGJOB
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 19 April 2018

Dear YEGJOB, Thanks for taking your time to share your experience based on your stay in Sofitel Hangzhou Westlake. Please accept my sincere apologies for failing to satisfy you as a whole. I will share your comments with my team, and assist relevant department to...More

View more reviews
Most Booked Properties in Hangzhou
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Center with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$128 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#14 Spa Hotel in Hangzhou
#29 Luxury Hotel in Hangzhou
#204 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$128 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#14 Spa Hotel in Hangzhou
#29 Luxury Hotel in Hangzhou
#204 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (305)
Room & Suite (109)
Dining (33)
Pool & Beach (3)
Questions & Answers
Ask a question
MrTembusu
10 March 2018|
AnswerShow all 3 answers
Response from Jennifer W | Reviewed this property |
You won’t find restaurants close by, so you definitely want to include breakfast with your reservation. There is a Starbucks down the street approximately 10 minutes away if you’re okay with coffee and a pastry for... More
1
Vote
AZ_mom
3 November 2017|
AnswerShow all 2 answers
Response from TTle888 | Reviewed this property |
Yes they do
0
Votes
rui25frosty
5 January 2017|
AnswerShow all 2 answers
Response from Rachael T | Reviewed this property |
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0
Votes
Room Tips
"If you book this hotel you should only expect a Novotel experience"
Read review
"Try to get a corner room"
Read review
"Ask for top floor rooms and facing to West Lake."
Read review
"2nd floor suites are great."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing