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Chaptel Hangzhou

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Traveler (158)
Room & Suite (54)
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Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor2%
  • Terrible0%
Travelers talk about
“quiet hotel”(2 reviews)
“living room”(2 reviews)
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AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star accommodation
All hotel details
Additional information
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (47)
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1 - 5 of 22 reviews
Reviewed yesterday

I would probably grade this 3.5* but Tripadvisor does not only allow 0.5*. I get what some of the reviewers were saying - the hardware is great - superb location just 2 minutes away from the West Lake and 10minutes walk to restaurants, shopping malls...More

Thank Chua_HC
Hotel's Favorite
Reviewed 23 January 2018

Hangzhou is renowed for 3 achievements: its prosperity, the beautiful West Lake and housing the HQ of Alibaba. After 2 nights at the Chaptel, I am confident this is Hangzhou's 4th achievement. This splendid hotel not only exudes so much charm, it successfully created a...More

Thank Heinzerberg
Management response:Responded 26 February 2018

Thank you so much for your nice comment. We are glad that you enjoyed your stay at Chaptel. Welcome to choose Chaptel for your next trip to Hangzhou!

Reviewed 7 December 2017

After working in Shanghai we caught the high speed train to Hangzhou. Excellent hotel, great location, fabulous food. We had a deluxe suite and which was on the second floor, so if you can't climb stairs, opt for a different room. The woodwork is gorgeous.

Thank maliaaukai
Response from FENG D, Public Relations Manager at Chaptel HangzhouResponded 27 February 2018

Thank you for your review of our hotel, I am very glad to provide service for you, I hope to see you next time when you have a trip in Hangzhou again.

Reviewed 13 August 2017

This is a lovely hotel in the perfect location. It is truly an oasis that we looked forward to returning to at the end of the day. The reason that I can't give it an excellent rating is the language barrier. I am not a...More

Thank Marlene T
Response from Cathy P, 经理 at Chaptel HangzhouResponded 30 September 2017

Dear Lily, Thank you for sharing your experience at Chaptel Hangzhou with other Tripadvisor readers. As the member of Relais & Chateaux, we insist on prividing high quality services and facilities to our guests. We appreciate your valuable feedback on our deficiency. We are very...More

Reviewed 10 July 2017 via mobile

Even as a Hangzhou native (I grew up in Hangzhou but left for the in late 80s), Chaptel is by so far the best hotel I stayed in Hangzhou (I Have stayed in Shangri-la, Four Seasons, Sofitel, Hyatt, West Lake Dongzhuang, West Lake State ...)....More

1  Thank james z
Response from Cathy P, 前厅部经理 at Chaptel HangzhouResponded 13 July 2017

Dear Dr Zhu, firstly, I would like to express our kindly gratitude for your truthfully comment and recognition. From the comment, we could see your professionalism and erudition. One of famous Chinese poets Bai Juyi had wrote a poem to express his affection and addiction...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Room Service
Restaurant
Breakfast included
Free Parking
Hotel Amenities
Room Service
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Free Parking
Dry Cleaning
Multilingual Staff
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Details
Price range
US$290 - US$526 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Luxury Hotel in Hangzhou
#229 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$290 - US$526 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#67 Luxury Hotel in Hangzhou
#229 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (158)
Room & Suite (54)
Dining (53)
Family and Play Areas (1)
Questions & Answers
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Frances M
26 October 2016|
AnswerShow all 4 answers
Response from Cathy P | Property representative |
Dear Frances! Thank You for choosing to stay in Chaptel Hangzhou! You may consider to stay in our Family suite, it consist of three floors with the first floor having a big living space including big sofa. The second floor... More
0
Votes
Room Tips
"Choose the 3-story Villa."
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"They are all apparently great."
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"We took the only suite available, # 8, but I can't imagine a bad suite Be sure to dine at the hotel's..."
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"Standard Suite has a lager bathroom at the second floor. A big terrace and a Meditation Room where you can..."
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