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Sheraton Grand Hangzhou Wetland Park Resort

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Traveler (453)
Room & Suite (120)
Dining (27)
Overview
  • Excellent78%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible2%
Travelers talk about
“spg gold”(3 reviews)
“great resort”(3 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (694)
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248 results
Traveler rating
153
64
17
7
7
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Time of year
LanguageEnglish
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153
64
17
7
7
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All reviewsfeast restaurantspg goldgreat resortthe club loungeweekend staywest lakebusiness tripspecial thanksfitness centerhangzhou cityconcierge staffthe ground floorbreakfast buffetpleasant staytrain stationrooms are spacioustaxi
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1 - 5 of 248 reviews
Reviewed today via mobile

Stayed there for a night, check in was smooth and I arrived closer to midnight. Room had a strong smoking smell even though it should be non smoking room. I found some hairs on the bed when I pull down the cover, found tissue behind...More

Thank LaMiavita318
Reviewed 2 days ago via mobile

Big thanks for the concierge team, everyone there was kind and helpful, especially Rye Jin, the gentleman who was always friendly and professional. My son have a summer camp in Hangzhou, we drove here from another province, but we still use DiDi for the morning...More

Thank sallymikey
Reviewed 3 days ago

Officially, it is within the wetland park. About 5 minute's walk to the park entry. And within 10 kilometers to XiHu. This is a nice family/vacation hotel, could be busy during weekend. there are construction in surrounding area at this moment. I cannot hear noise...More

Thank nidm2017
Reviewed 1 week ago

The atmosphere is relaxing as the staff is so helpful and cheerful. There is a famous chained restaurant "外婆家" within five-min walking distance (if you know the way), and the Chinese restaurant in the hotel is another good choice. The spa "Shine" is an alternative...More

Thank lemontree2018
Reviewed 16 July 2018 via mobile

I arrived at the hotel late after a long day of work and travel. I was warmly welcomed by Sam Xu upon my arrival. We searched for my reservation using every possible piece of information, but it turned out my company never completed my booking....More

Thank F Y
Response from SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park ResortResponded 4 weeks ago

Dear Guest, Thank you for choosing to stay at Sheraton Grand Hangzhou Wetland Park and for your wonderful reviews. It is so thrill to read your comments and it fills me with great joy to know that you had a great experience whilst you were...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Business Center with Internet Access
Room Service
Wheelchair Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$137 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Park View Hotel in Hangzhou
#3 Quiet Hotel in Hangzhou
#8 Classic Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$137 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Park View Hotel in Hangzhou
#3 Quiet Hotel in Hangzhou
#8 Classic Hotel in Hangzhou
#10 Luxury Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveler (453)
Room & Suite (120)
Dining (27)
Pool & Beach (4)
Family and Play Areas (8)
Business Center & Event Rooms (7)
Questions & Answers
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Room Tips
"Long walk to certain rooms but all rooms seem to have lovely views of the undulating classic Chinese rooftops."
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"Ask how far your room is from the lift before accepting it"
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"Stayed on 3rd floor and was great"
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"Ask for rooms with views of the wetlands, else you can only see balconies of other rooms !"
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