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JW Marriott Hotel Hangzhou

No.28 Hushu South Road, Gongshu District, Hangzhou 310006 China
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Traveler (1120)
Room & Suite (301)
Dining (155)

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About

#27 of 1,367 hotels in Hangzhou
Location
Cleanliness
Service
Value
JW Marriott Hotel Hangzhou is located in the Hangzhou city center. The guest rooms are tastefully designed and appointed with guests' comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown and serves a full breakfast as well as choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Four world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Business Center with Internet Access
Conference facilities
Paid public parking nearby
Parking garage
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Taxi service
Banquet room
Meeting rooms
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Centrally Located
City View
Languages Spoken
English, Chinese
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
1,259Review3Q+A95Room tips
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superjane wrote a review Jan 2024
Irvine, California239 contributions50 helpful votes
I received great service from: (1) CHLOE, NEMO, RAIN, JENNIE, and STAR in the executive lounge. The lounge stops service evening food at 7:30p, and I missed it by a hair. Nevertheless, the group kindly provided me dumplings to eat after I saw I was bummed. And every time I went to the executive lounge, the staff was very attentive and kind, and they asked me what I needed. Every time I asked, they brought me ice. Thank you! (2) ADAM at the breakfast buffet. ADAM was always so smiley and had a spring in his step. I asked about sparkling water, and he responded with great English. I really appreciated how he was eager to provide great service. Thank you, ADAM! So all the staff members I met were really nice, but the hotel is a little dated but comfortable. I was expecting the quality of food at breakfast to blow me away, but it was average. The staff really made my stay enjoyable. A+ staff.. thank you! PS I really like how they have sparkling water at the executive lounge.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Seat 2A wrote a review Dec 2023
Melbourne,Australia162 contributions187 helpful votes
The JW Marriott Hangzhou is part of a large complex that includes its 4-star sister hotel, the Courtyard Marriott, with which it shares a common driveway and lobby, albeit with separate check-in areas/counters. There isn't much in the immediate vicinity - a few small restaurants and shops, whilst the Hangzhou Tower shopping mall (3 distinct sections) is about 10 minutes' walk away, crammed with luxury brands. The West Lake and other tourist attractions at at least 10 - 15 minutes' drive away. This is a typical 5-star Marriott - acres of marble, chandeliers and shiny surfaces. Service was about as expected, nothing exceptional. My room was comfortable, with free and fast Wi-fi, more than adequate heating (during the coldest days), good shower pressure and decent Aromatherapy Associates wall-mounted dispenser toiletries, with nice, thick fluffy towels. I slept well on a mattress which was firmer than I expected, though still comfortable. The large indoor pool and well-equipped gym were much appreciated, although the heating of the pool seemed inadequate. I was shocked to see the 2 lifeguards reclining on the poolside furniture playing with their phones, although they hurriedly got up and returned to their stations when they saw me and another guest arrive. Breakfast was average - not for its quantity/selection, but for its quality. The croissants were dry and didn't taste fresh or buttery. During high occupancy, staffing appeared to be insufficient - my family and I were seated in a corner table and forgotten. The Chinese station, offering soups, noodles and congee, was good. The retail price of breakfast is RMB 198, but upon check-in, staff offered a RMB 116 deal, which I accepted. Overall, a comfortable hotel at a reasonable price offering decent value, although, given the large selection of hotels in Hangzhou, I would explore other options on my return to this city.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dan z wrote a review Dec 2023
4 contributions
入住 JW 万豪酒店 5天,受到了真诚的欢迎。酒店的硬件设施和工作人员的服务是一流的。特别感谢:郑女士、Nemo,Chloe , Jerk, Luca and Bob Huamg 的杰出服务。 入住期间觉得酒廊的服务和鸡尾酒的选择达到了同类JW 的最佳水平。非常享受。谢谢谢酒廊的每一位工作人员。Thank you so very much. Your great services are certainly will be missed.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chia-Yang s wrote a review Jun 2023
Cupertino, California5 contributions
I felt a bit sick when I arrived hotel. The front desk staff Nicole (張欣)are super kind and thoughtful helping me purchase over the counter medications. She also indicated which brand is considered to be the best for healing. Payment was done by Alipay. She made my stay so warm and smooth. I would come back again for this great customer service
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jeromesh2001 wrote a review Jun 2023
China739 contributions286 helpful votes
Cheating hotel ! They use my Marriot member account without my approval to use my point !!! And no one care ! Look like some one inside this hotel use the member account to use their points ! Still no solution they said it’s system issue !!! !!!!!
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Date of stay: June 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elaine Chen, Guest Services / Front Office at JW Marriott Hotel Hangzhou
Responded Jun 26, 2023
Dear Guest,   Thank you for choosing JW Marriott Hotel Hangzhou during your trip in Hangzhou and bringing this to our attention. We are sorry to hear that your stay did not meet your expectations. Marriott International always strive to provide professional and excellent service to our guests. Your feedback is important to us, it would be great if you could provide more information about your membership so that we can assist you with your concern via our email address: mhrs.hghjw.gsm@marriott.com; Again, we sincerely apologize for any inconvenience you’ve experienced and definitely will share your feedback with the appropriate department.   We would appreciate having the opportunity to welcome you back and in hope that we may still count you among our loyal customers. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bachelor8 wrote a review Jan 2023
19193 contributions472 helpful votes
+1
Not satisfactory with this hotel. Pool was closed but on their official website no show this information. No Christmas tree in public area. Temperature in room was a little bit cold and we were unable to control interior temperature through air-condition.
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Date of stay: December 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ailton007 wrote a review Nov 2022
Seattle, Washington937 contributions563 helpful votes
A bit dated in terms of room furniture, carpeting etc but good service (reception was very helpful finding COVID test sites, providing sightseeing tips / maps etc) and I had a room with view over West Lake Scenic area. Spacious gym with modern equipment and club lounge offered good breakfast selection, happy hour snacks etc. I came here during Golden Week so there was always lots of traffic but very easy to get Didi / Taxi from hotel and reach West Lake, Longjing tea plantations etc.
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Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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bcheong wrote a review Aug 2022
Shanghai, China26685 contributions2501 helpful votes
+1
Staying here for a week. Didn’t get a suite upgrade despite being Ambassador elite. Did get a larger room The room is quite modern and comfortable. Large bathroom letting in all the summer sunshine The service at executive lounge is non existent The Asia bistro all day restaurant had also poor and slow service Good gym , indoor pool Ok location, not near any place of note
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rudolfo D. wrote a review May 2021
Hong Kong, China2 contributions4 helpful votes
Very good location. Staff is very friendly and helpful. Rooms are spacious and clean. Can definitely recommend this hotel. Breakfast downstairs is fantastic and they offer everything. Regarding the lounge, located on the top floor, i wish, the management wouldn’t sale access in the room rate, it gets quite packed.
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Date of stay: May 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1340384657 wrote a review Jan 2021
Shenzhen, China11 contributions
I'm a Honorable Titanium member of Marriott Hotel Group and my membership ID is 351528158. Now I want to express my sincere thanks to Hangzhou JW Marriott Hotel because of the unforgettable experience during my last stay from Jan 21 to 23, 2021. 1) Bigger room upgrade and personal favorite requirements’ preparation in advance. 2) Very polite and warm services were provided in Executive Club Lounge, such as: personal favorite breakfast preparation and special cocktails offering during happy hour time by Clara. 3) City tours guidance and assistance. Thanks again and I will back soon! Paul
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Date of stay: January 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₱6,786 - ₱9,790 (Based on Average Rates for a Standard Room)
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
305
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JW MARRIOTT HOTEL HANGZHOU - UPDATED 2024 Reviews & Price Comparison (China) - Tripadvisor

Frequently Asked Questions about JW Marriott Hotel Hangzhou
Which popular attractions are close to JW Marriott Hotel Hangzhou?
Nearby attractions include Hangzhou Tower Shopping Mall (0.8 km), Zhejiang Natural Museum (0.8 km), and Wulin Square (0.7 km).
What are some of the property amenities at JW Marriott Hotel Hangzhou?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Hangzhou?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Hangzhou?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Hotel Hangzhou?
Yes, free parking, a parking garage, and paid public parking nearby are available to guests.
What are some restaurants close to JW Marriott Hotel Hangzhou?
Conveniently located restaurants include The Grandma's Restaurant (Wai Po Jia), Asia Bistro, and Grandma's Home (HangZhou Mansion).
Are there opportunities to exercise at JW Marriott Hotel Hangzhou?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is JW Marriott Hotel Hangzhou located near the city center?
Yes, it is 0.2 km away from the centre of Hangzhou.
Are any cleaning services offered at JW Marriott Hotel Hangzhou?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Hangzhou offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Hangzhou?
The staff speaks multiple languages, including English and Chinese.