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Four Seasons Hangzhou at West Lake

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Traveler (868)
360
Panoramas (76)
Traveler (868)
360
Panoramas (76)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.
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Property amenities
Pool
Business Center with Internet Access
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Children Activities (Kid / Family Friendly)
Free Parking
Wheelchair Access
Bar/Lounge
Spa
Airport Transportation
Public Wifi
Free High Speed Internet (WiFi)
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Indoor pool
Outdoor pool
Babysitting
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Luxury
Park View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Complimentary Third Night
Hotel packages
Reviews (617)
Filter reviews
425 results
Traveler rating
363
40
12
7
3
Traveler type
Time of year
LanguageEnglish
More languages
363
40
12
7
3
Show reviews that mention
All reviews jin sha chinese restaurant grand premier room outdoor pool beautiful hotel treatment rooms are west lake boat tour private garden classic chinese concierge team dim sum steam room the hotel manager lobby bar sitting area rooms are large
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1 - 5 of 425 reviews
Reviewed 4 days ago

I arrived yesterday from Korea to Hangzhou, China. Of course, I am staying again at my favorite hotel, the Four Seasons Hotel at West lake in Hangzhou. While I normally like to post or write reviews after returning home, however, this visit was so magical...More

Date of stay: December 2018
Thank George H
Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West LakeResponded yesterday

Dear Guest, Thank you very much for your recognizing the member of our team for the excellence service during your recent stay at Four Seasons Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. I...More

Reviewed 5 days ago via mobile

Have been staying at four seasons all over the world, North America, Europe, Asia. The consistent high quality was the major reason kept me in. The four seasons at West Lake was INCONSISTENT in quality as it was above all my other stays! The location...More

Date of stay: November 2018
Thank wenchengxu
Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West LakeResponded 3 days ago

Dear Guest, Thank you so much for taking the time to give a positive review following your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted you enjoyed your time. I hope to have the opportunity to welcome you back...More

Reviewed 5 days ago

When deciding where we would spend our Thanksgiving and one-year wedding anniversary while in China, my wife and I debated between staying at Amanfayun or Four Seasons West Lake. We have stayed in a number of Asian Amans in the past and have always been...More

Date of stay: November 2018
Thank AspirationTravel
Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West LakeResponded 3 days ago

Dear Guest, Thank you very much for your recognizing the member of our team for the excellence service during your recent stay at Four Seasons Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. I...More

Reviewed 1 week ago via mobile

It was a very short 3 days 2 night trip but definitely a great and worthy one! The room is very spacious, with a fusion of new and old concept. The most interesting thing would be the retractable and space saving TV that is so...More

Date of stay: December 2018
Thank YvonneTravels
Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West LakeResponded 6 days ago

Dear Guest, Thank you so much for taking the time to give a positive review following your stay with us. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hangzhou at West Lake and you really enjoyed both the culture and...More

Reviewed 1 week ago via mobile

My second time to Four Seasons Hotel Hangzhou at West Lake. It’s as good as my first time. It’s just like your best home when you are on travel. Nice decor, beautiful surrounding, nice & clean, quiet and very friendly staffs. Their Jinsha restaurant is...More

Date of stay: November 2018
Thank emorypak
Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West LakeResponded 1 week ago

Dear Guest, Thank you so much for taking the time to give a positive review following your second time stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you....More

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Questions & Answers
Ask a question
gentletourist
6 February 2018|
Answer
Response from WayneT1524 | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
Room Tips
"Over looking the lake"
georgehJ6342JL
4 days ago
Read review
"Be prepared to pay a lot when you stay here."
henrym508
26 Oct 2018
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"Ask fr a room overlooking the lake"
georgehJ6342JL
23 Jul 2018
Read review
"Stayed in a Grand Premier Room. For us, it was worth the extra cost to have the outdoor terrace."
Annette22P
27 May 2018
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PRICE RANGE
US$469 - US$703 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州四季大酒店杭州四季酒店four seasons hangzhou at west lake hotel hangzhou4 seasons hangzhou at west lake
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
81
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