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Four Seasons Hangzhou at West Lake

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Traveler (735)
Room & Suite (632)
Dining (147)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travelers talk about
“jin sha”(48 reviews)
“outdoor pool”(16 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Offers from Four Seasons Hangzhou at West Lake
Special Offer:Advance Purchase- 20% Off
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Offers from Four Seasons Hangzhou at West Lake
Special Offer:Advance Purchase- 20% Off
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (557)
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323
38
12
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3
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LanguageEnglish
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323
38
12
7
3
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All reviewsjin shachinese restaurantoutdoor poolbeautiful hotelwest laketreatment rooms areboat tourprivate gardentraditional architecturewater featuresbest hotel i have ever stayedpremier roomdim sumconcierge teamsteam roomthe entire staffthe hotel manager
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1 - 5 of 383 reviews
Reviewed 3 days ago via mobile

We had an incredible two days at the Four Seasons Hangzhou. From the minute we arrived, we were made to feel welcome and the staff were on hand throughout the whole stay to assist us. We enjoyed an incredible breakfast boat ride on West Lake...More

Thank Jordhammond
Reviewed 4 days ago

Have stayed here twice now, both times unforgettable. Next level hospitality and service. Staff in all departments (front desk, concierge, restaurants, spa/gym/pool, cleaning staff) very accommodating and go the extra mile to make one feel appreciated and special. The restaurants in the hotel are two...More

Review collected in partnership with Four Seasons
Thank Allen C
Reviewed 1 week ago

We've been staying at the FS Hangzhou reasonably regularly this year, having stayed elsewhere in the past. Our son is at school there this year and the hotel has been absolutely excellent in working around all the logistics we need so I can say that...More

Thank 863stepheno
Reviewed 2 weeks ago

The property is gorgeous and has marvellous park grounds which you absolute must have a stroll through. The internal décor of the rooms is exceptionally well chosen to compliment the gardens and hotel design. Our experience was no doubt enhanced because we got upgraded to...More

Thank Petr K
Reviewed 3 weeks ago via mobile

I have been going to this Four Seasons once a year since they opened their door. They have gong through 4 GMs but the service and the quality of the hotel have never changed. The staff is excellent, proving implacable services. I look forward to...More

Thank Rottipup
View more reviews
Most Booked Properties in Hangzhou, China
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Center with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$530 - US$876 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#240 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$530 - US$876 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#240 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (735)
Room & Suite (632)
Dining (147)
Pool & Beach (101)
Amenities (65)
Business Center & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
Ask a question
gentletourist
6 February 2018|
Answer
Response from Wayne T | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
Room Tips
"Choose a room with a patio to enjoy the beauty indoors and out."
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"We loved our private indoor/outdoor patio on first floor."
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"Get tickets for the West Lake show"
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"With private garden"
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