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Banyan Tree Hangzhou

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Traveler (716)
Room & Suite (64)
Dining (16)
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Overview
  • Excellent74%
  • Very good15%
  • Average7%
  • Poor2%
  • Terrible2%
Travelers talk about
“jet pool”(4 reviews)
“bedroom villa”(3 reviews)
“spa treatments”(4 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (419)
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Traveler rating
76
24
16
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7
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76
24
16
6
7
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All reviewsjet poolbedroom villaspa treatmentsthe general managerprevious guestsstayed here for three nightsgarden viewrestaurant staffrooms are hugelocal foodvery nice hotelwetlandsjacuzzichinaangsanabalconiesprivacy
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1 - 5 of 129 reviews
Reviewed 5 April 2018

My partner and I stayed here for three nights in early April. We had been looking forward to our stay and, for the most part, it was average. The positives: The guest services staff were lovely, and could not have been more helpful, even providing...More

1  Thank Katie H
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 10 April 2018

Dear Guest, Thank you for your comments about your stay with us and we would like to take the time to apologize for the issues you faced during your stay with us and we are obviously upset at ourselves for not being able to uphold...More

Reviewed 4 January 2018 via mobile

Nice property but requires upkeep. The pool is not in tip top condition. A lot of controls in jacuzzi not functioning. Front desk staff are excellent but restaurant staff needs improvement, learn to smile!More

Thank Ong F
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 8 January 2018

Dear Guest, Warmest greetings from Banyan Tree Hangzhou and thank you for taking the time to share your feedback. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services to...More

Reviewed 6 December 2017 via mobile

This hotel is in a beautiful location,surrounded by lush vegatation surrounded by water and bridges.the rooms are huge,suites with gigantic and elefant bathroom,nice bedroom with big tubs.staff is super nice.breakfast could be a bit better,also breakfast location is small and seems a bit old.but the...More

Thank paula r
Response from Lisa W, Manager at Banyan Tree HangzhouResponded 27 December 2017

Dear Guest, Warm Greetings from the Banyan Tree Hangzhou and thank you very much for the feedback provided to us. The pleasure was indeed all ours to have the opportunity to serve you and we are delighted to learn that you found our overall services...More

Reviewed 26 November 2017

the villas design, size and confort is exceptional. The resort was tired, it needed some investment. the food was not up to the level that this hotel/resort you should be expecting. i agree that the breakfast was boring

Thank Remi R
Reviewed 23 November 2017

I am sorry for the late review. Actually I was staying in Banyantree Hangzhou for a lot of times, and I used to choose to stay here and Angsana. I love the constructions, the lake views, especially the food of Angsana and the breakfast in...More

Thank Jet W
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$426 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#237 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$426 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Luxury Hotel in Hangzhou
#5 Family Hotel in Hangzhou
#237 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (716)
Room & Suite (64)
Dining (16)
Pool & Beach (3)
Business Center & Event Rooms (1)
Questions & Answers
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Room Tips
"Each of the rooms has different characteristic, if you love to stay in Resort, you will love here."
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"The Standard Suite is roomier than the upper tier rooms because of the layout."
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"Water side villa with view of the pagoda"
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"Villa was spectacular and very private"
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