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Four Points by Sheraton Hangzhou, Binjiang

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Traveler (180)
Room & Suite (40)
Dining (16)
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Overview
  • Excellent35%
  • Very good49%
  • Average12%
  • Poor3%
  • Terrible1%
Travelers talk about
“railway track”(3 reviews)
“nice suite”(3 reviews)
“business trip”(11 reviews)
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (467)
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Traveler rating
43
53
18
10
0
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LanguageEnglish
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43
53
18
10
0
Show reviews that mention
All reviewsrailway tracknice suitebusiness tripmc donaldgreat location for businessupgraded to a suitewest lakeconvenience storefollowing morningcontinental breakfastlobby barexcellent breakfastfitness centerdecent hotelchinese restauranttop floorhotel is located
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1 - 5 of 124 reviews
Reviewed yesterday

Our stay here was okay, nothing extraordinary. The hotel is well located and the rooms were okay. The breakfast was sub-standard but we were glad that there was an Indian restaurant in the adjoining building, which did room delivery and that was our go-to place...More

Thank PushExplore
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded yesterday

Dear Sir,First of all, thank you very much for taking the time writing such a detailed response. We have forwarded it to our department with a note to take better care. and definitely we will improve our service as per your mentioned points.hope to see...More

Reviewed 1 week ago

I was put in this hotel by a government agency. When we checked in I asked for a quiet room and they put me on a lower floor facing the train (which I didn't notice until it woke me at 3AM). The room itself had...More

Thank David W
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 1 week ago

Dear Sir, I am so sorry while heard about your comments which made you upset so much. However, appreciate for your writing, and definitely we will improve our service as per your mentioned points, and hope to see you again in near future.

Reviewed 4 weeks ago

Sheraton means quality and the Four Points by Sheraton in Hangzhou is really a good one. So, why the experience with the breakfast has to be so miserable? Poor choiche, no service at the tables (that stay uncleaned for hours). I was looking for fresh...More

Thank Sergio L
Reviewed 19 March 2018 via mobile

Stayed here for two nights on a business trip. Was upgraded to a suite as a SPG platinum member. The room is spacious and clean. Gym was alright. The Chinese restaurant on the second floor was a little disappointment. Food was overpriced but not very...More

Thank JJ_Travelholic
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 4 April 2018

Dear Guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth,...More

Reviewed 18 March 2018

I was here recently and would recommend the hotel, which has a nice modern feel to it. Having arrived after a long wait at the airport, I was greeted warmly by the reception staff. The only point I'd highlight is that there was no one...More

Thank Tom V
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 4 April 2018

Thank you for choosing our hotel to stay! We are very glad to learn your valuable suggestions,Your feedback is very important to us, your support and recognition is the biggest power of our progress. warmly look forward to your next visit!

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Business Center with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
US$112 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#22 Luxury Hotel in Hangzhou
#182 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$112 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#22 Luxury Hotel in Hangzhou
#182 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (180)
Room & Suite (40)
Dining (16)
Pool & Beach (1)
Business Center & Event Rooms (4)
Questions & Answers
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Room Tips
"higher floor, facing away from railway track"
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"BEG the staff to put you in a room far away from the elevator, might save noise and cigarette smoke smell."
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"High floor with street view will give you more sunlight"
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"any room makes you feel comfortable"
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