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Four Points by Sheraton Hangzhou, Binjiang

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Traveler (193)
Room & Suite (76)
Dining (28)
Overview
  • Excellent37%
  • Very good47%
  • Average12%
  • Poor3%
  • Terrible1%
Travelers talk about
“railway track”(3 reviews)
“business hotel”(10 reviews)
“business trip”(10 reviews)
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (488)
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132 results
Traveler rating
48
55
19
10
0
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48
55
19
10
0
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All reviewsrailway trackbusiness hotelbusiness tripan indian restaurantmc donaldconvenience storeroom upgradewest lakelower floorfollowing morningcontinental breakfastfresh fruitlobby loungeaverage hoteltaxi driverhotel is locatedmacdonald
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1 - 5 of 132 reviews
Reviewed 2 weeks ago

We stayed in the hotel with recommendation of the supplier that we would like to visit. The hotel is decent business hotel in business area. The hotel is still some distance away from west lake that Hangzhou is famous of. I do not recommend to...More

Thank macvanteh
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 2 weeks ago

Dear guest, thank you for staying in Four Point By Sheraton Hangzhou Binjiang Hotel and giving us a good opinion in the busy schedule. We will continue to provide high quality accommodation, considerate service, and look forward to your coming again.

Reviewed 3 weeks ago

Stayed at this hotel for 5 nights when traveling to Hangzhou for a conference. Impressive room that had a great view of the surrounding area. Beautiful night scenery to go back to every night coupled with a beautiful view to wake up to every morning....More

1  Thank Fishy0706
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 3 weeks ago

Dear guest. Welcome to Four Point By Sheraton Hangzhou Binjiang Hotel. Thank you very much for sharing your experience with us. We are very pleased to receive your recognition. Your affirmative experience is the greatest encouragement for us, and it is also the direction we...More

Reviewed 3 weeks ago

The facilities and location is average but we were impressed with the Chief Conciege, Harbour. He spoke good English and is always approachable and helpful. He went out of his way to help us book Impressions Hangzhou show and arrange for the transport. He is...More

Thank DoreenKoh8
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 3 weeks ago

Dear guest,thank you for staying in our hotel and giving us a good opinion in the busy schedule. We will continue to provide high quality accommodation, considerate service, and look forward to your coming again.

Reviewed 4 weeks ago via mobile

Had a good experience with this hotel. A shoutout to Harbour, the Chief Concierge who went many extra miles to make our stay pleasant. Meeting needs from handling our last minute requests to book tour bus, tickets, offering to receive and deliver your parcel on...More

Thank TanSoonKeow
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 4 weeks ago

Dear customers. Welcome to Fourpoints By Sheraton Hangzhou Bingjiang Hotel. Thank you very much for sharing your experience with us. We are very pleased to receive your recognition. Your affirmative experience is the greatest encouragement for us, and it is also the direction we have...More

Reviewed 9 July 2018 via mobile

The room was spacious. Housekeeping was efficient. Toiletries could have been more generous. Breakfast was bad. Fried eggs were hard and quite inedible. There was only watermelon juice on offer. Variety was modest. Concierge services were efficient. The hotel was quite far from the main...More

Thank TakMeng
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 10 July 2018

Dear Guest, I am so sorry while heard about your comments which made you upset and definitely we will improve our service as per your mentioned points. Please let us know if there is anything we can be of assistance during your next stay. Your...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Business Center with Internet Access
Room Service
Wheelchair Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
US$109 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#18 Luxury Hotel in Hangzhou
#171 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#18 Luxury Hotel in Hangzhou
#171 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (193)
Room & Suite (76)
Dining (28)
Pool & Beach (7)
Business Center & Event Rooms (16)
Questions & Answers
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Room Tips
"Choose a room away from the railway track"
Read review
"higher floor, facing away from railway track"
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"BEG the staff to put you in a room far away from the elevator, might save noise and cigarette smoke smell."
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"High floor with street view will give you more sunlight"
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