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Sheraton Grand Hangzhou Binjiang Hotel

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Traveler (206)
Room & Suite (69)
Dining (28)
Overview
NO. 1769 Jiang Hong Road, Hangzhou 310052 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (121)
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54 results
Traveler rating
30
16
4
0
4
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LanguageEnglish
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30
16
4
0
4
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All reviews business trip one night rooms are big recommend this hotel nice hotel west lake business hotel other hotels app spacy taxi lounge china suite gym luxury bathtub
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1 - 5 of 54 reviews
Reviewed 1 week ago

Sigh... where to even start. I stayed in this hotel for a total of 11 nights, and it started off decent (not good, but decent), and just kept going downhill. After the first week, I was set on writing a review with a rating of...More

Thank Gabuc7
Response from Sheraton Grand ... B, Digital Marketing Supervisor at Sheraton Grand Hangzhou Binjiang HotelResponded 1 week ago

Dear TripAdvisor Member CoreyL625, thank you for taking the time for your review and feedback.We are very sorry you experienced an imperfect stay and level of customer service with our front desk staff and restaurant staff. We may investigate internally and take necessary actions to...More

Reviewed 2 weeks ago

There are many friendly and warm hotels in Hangzhou, always happy until I visit this Sheraton Riverside Yintai. The first impression is terrible surprise. As a frequent traveler, this hotel front desk service is really bad. It jeopardizes my impression on Shareton, in such a...More

Thank Anthonychen666
Response from Sheraton Grand ... B, Digital Marketing Supervisor at Sheraton Grand Hangzhou Binjiang HotelResponded 2 weeks ago

Dear Anthony, thank you for taking the time for your review and feedback.We are very sorry you experienced an imperfect stay and level of customer service with our front desk staff and restaurant staff. We will take more focus on customer service sense.We hope you...More

Reviewed 3 weeks ago via mobile

4th visit here and unfortunately probably my last. The hotel itself is fantastic, rooms fabulous, public areas immaculate and beautifully done. Problems arise with the staff who are clearly lacking in training for what is being sold as an international hotel. 90 minutes to check...More

Thank David M
Response from Sheraton Grand ... B, Digital Marketing Supervisor at Sheraton Grand Hangzhou Binjiang HotelResponded 3 weeks ago

Dear David, thank you for taking the time for your review and feedback.We are very sorry you experienced an imperfect stay and level of customer service with our staff. We will take more focus on English training and customer service sense.We hope to see you...More

Reviewed 4 weeks ago

I Stay here every couple of months for work when visiting some factories in outer cities. Great Hotel to come back to at the end of a long day. Fantastic work area in the Deluxe room, very spacious. rooms are great, and the beds are...More

Thank Ben R
Response from Sheraton Grand ... B, Digital Marketing Supervisor at Sheraton Grand Hangzhou Binjiang HotelResponded 4 weeks ago

Dear Ben, thank you for your kind review of our hotel. I am pleased to hear you enjoyed your stay. We hope to see you again soon.

Reviewed 4 weeks ago

Been here with my collegues a couple of times as we use it as our standard hotel for business trips. Been charged for a not working hair dryer which is 16 Euros more than 40 Euros. Management was not helpfull at all and denied to...More

Thank Compass556738
Response from Sheraton Grand ... B, Digital Marketing Supervisor at Sheraton Grand Hangzhou Binjiang HotelResponded 4 weeks ago

Dear Guest, thank you for taking the time for your review and feedback. We are very sorry you experienced an undesirable stay with us and would truly appreciate if you could provide us with more details via email at Sheraton.hangzhoubinjiang@sheraton.com so we will investigate the...More

View more reviews
About
Description
Sheraton Grand Hangzhou Binjiang Hotel is centrally located in the heart of burgeoning business District-Hangzhou Binjiang district. Enjoy breathtaking views over Qiantang River and the More stunning garden city skyline. The hotel offers quick access to tourist attractions, which are rich in colorful Chinese roots in the city as well as shopping centers and exhibition centers. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Number of rooms
301
Price range
US$141 - US$187 (Based on Average Rates for a Standard Room)
Location
China > Zhejiang > Hangzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Number of rooms
301
Price range
US$141 - US$187 (Based on Average Rates for a Standard Room)
Location
China > Zhejiang > Hangzhou
Photos
Traveler (206)
Room & Suite (69)
Dining (28)
Pool & Beach (3)
Business Center & Event Rooms (8)
Family and Play Areas (1)
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Questions & Answers
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Room Tips
"Not up to Sheraton hotel standard, do NOT use"
Anthonychen666
2 weeks ago
Read review
"Always had a great room 4th floor non smoking"
BenjR589
4 weeks ago
Read review
"choose another hotel"
Compass556738
4 weeks ago
Read review
"ask for a harbor sunset view, you wont regret it"
juliasadykova77
20 Aug 2018
Read review
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