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Sheraton Grand Hangzhou Binjiang Hotel

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Traveler (201)
Room & Suite (72)
Dining (28)
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Overview
  • Excellent75%
  • Very good20%
  • Average4%
  • Poor0%
  • Terrible1%
Travelers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (107)
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1
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28
14
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1
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All reviewsbusiness tripamazing locationstayed for one nightrooms are bigrecommend this hotelnice hotelother hotelswest lakeappstarwoodspacytaxigymsuitelobbychinaluxury
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1 - 5 of 45 reviews
Reviewed 9 April 2018

Shame I was only there for one night, this is a new and luxurious hotel. Phil on reception is so sweet and welcoming, we managed to communicate in part English and Mandarin. Escorted to the room by informative, English speaking staff. They upgraded me to...More

Thank 22_L_C
Response from Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang HotelResponded 10 April 2018

Dear ‘22_L_C’, We are glad to learn from your comment that you had an enjoyable experience with us during your trip.We will share your recognition on our colleague to inspire more team . Again thank you very much for being our supporter and giving us...More

Reviewed 3 April 2018

besides an excellent breakfast offer the hotel has also a good bar for the evening. Rooms are spacey. 2nd floor has a gym. As it is close to the river you can stroll along in the evening or visit a bar across the streetMore

Thank Wolfgang H
Response from Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang HotelResponded 8 April 2018

Dear ‘Wolfgang H’, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location as well as our facilities. We are very happy to have you with us and we will continue to strive to...More

Reviewed 18 March 2018 via mobile

This property is a real gem. Hard to find much at fault. Beginning with property entry, through check in, visiting lobby lounge, 2nd floor restaurant, pool and sauna.. everything as you would expect, even with the eye of a frequent hotel guest. Staff that is...More

Thank S. Z
Response from Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang HotelResponded 19 March 2018

Dear S. Z, Thank you for taking the time to share your valuable comments with us and for recommending our hotel through the TripAdvisor website. We were delighted to learn that you really enjoyed your stay with us, and we very much appreciate your recognition...More

Reviewed 15 March 2018

Stayed for a week business trip in Dec '17. The room was great - lots of space, good working desk, very comfortable bed. Food - great choice in the buffet at breakfast and evening. Good service throughout.More

Thank Andrew058
Response from Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang HotelResponded 16 March 2018

Dear Andrew058, Warmest greetings from Sheraton Grand Hangzhou Binjiang Hotel ! Thank you for highlighting our excellent facilities and food choice.we are also delighted to learn that you received outstanding service during your whole trip. Once again, thank you for staying with us and we...More

Reviewed 3 December 2017

Stayed for one night only. It is a nice hotel, room is very spacey - I was told I got a free upgrade. I booked online from its website directly which indicates better rates for its royalty program members. When I was in the room,...More

Thank GreenLV
Response from Sheraton Grand ... B, Manager at Sheraton Grand Hangzhou Binjiang HotelResponded 4 December 2017

Dear ‘GreenLV’ Thank you for the review. We are happy you took notice and identified our hotel as quite good location, beautiful and spacious. Still, your comments for the service has been noted for our review. We hope to have the pleasure of welcoming you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Center with Gym / Workout Room
Indoor pool
Details
Price range
US$133 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Hangzhou
#203 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$133 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Hangzhou
#203 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
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Traveler (201)
Room & Suite (72)
Dining (28)
Pool & Beach (3)
Business Center & Event Rooms (8)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Do ask for a room which is not interconnected (this seems to be a way at this hotel; very noisy rooms)"
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"All rooms are same and Good."
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"I prefer upper floors"
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