We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel,Xian

Save
Traveler (349)
Room & Suite (86)
Dining (40)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent60%
  • Very good33%
  • Average5%
  • Poor1%
  • Terrible1%
Travelers talk about
“thai restaurant”(52 reviews)
“yi cafe”(28 reviews)
“horizon club”(36 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Offers from Shangri-La Hotel,Xian
Special Offer:Book Direct and Save
Hotel deals
Offers from Shangri-La Hotel,Xian
Special Offer:Book Direct and Save
Hotel deals
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"template":"ibex_photo_carousel__widget","moduleList":["handlers"]},"scriptFlags":null}
Reviews (1,567)
Filter reviews
689 results
Traveler rating
467
163
44
9
6
Traveler type
Time of year
LanguageEnglish
More languages
467
163
44
9
6
Show reviews that mention
All reviewsthai restaurantyi cafehorizon clubsiam gardentour managerguest relationslobby loungeart museumthe terra cotta warriorsbusiness tripthe general managermemorable stayexcellent hotelbreakfast buffetterracotta armyspecial thankswould highly recommend this hotel
FilterEnglish
Updating list...
1 - 5 of 689 reviews
Reviewed 3 days ago via mobile

We were on a 5 star trip and had not partecipated in selecting this hotel. Rooms are average, beds are hard, bathrooms have not enough light. Definitely not special but acceptable. The food is average with some stale bread at breakfast but what takes the...More

1  Thank GiustinaSardella
Reviewed 2 weeks ago

I cant say enough about the room, the staff and the food.... Upon arrival after a five hour train ride from Beijing, the staff informed me that the room we had booked was already occupied. The free and flawless upgrade placed us in a absolutely...More

Thank Paul K
Response from ShangriLaXianMgmt, General Manager at Shangri-La Hotel,XianResponded 1 week ago

Dear Paul K, What a lovely review! Thank you for taking the time to share your wonderful experience at our hotel. We are delighted to read about that our rooms and products having impressed you. We do pride ourselves on exceeding our guest’s expectations through...More

Reviewed 3 weeks ago

Two night stay as part of trip of China sites itinerary . Covered our needs fully of having a relaxing retreat following normal exhausting visits to local sites including the Terracotta Museum area. Very nice large well appointed bedroom suite linked to excellent breakfast in...More

Thank HighburyCheshire
Response from ShangriLaXianMgmt, General Manager at Shangri-La Hotel,XianResponded 3 weeks ago

Dear HighburyCheshire, Warmest greetings from Shangri-La Hotel, Xi’an! Thank you for sharing your experience with us and recommending our hotel to TripAdvisor community. We are pleased to know that you enjoyed your stay with us and satisfied with the excellent breakfast in Horizon Lounge. My...More

Reviewed April 8, 2018

Shangri-La hotels never fail to offer jaw dropping luxury and a wonderful stay, and this hotel was no different. It is beautiful in every way and the rooms and very nice. The staff are always trying to be helpful and the views of the street...More

Thank FionaPerthWA
Response from ShangriLaXianMgmt, General Manager at Shangri-La Hotel,XianResponded April 9, 2018

Dear FionaPerthWA, Thank you for taking the time to share your unusual experience at our hotel. We are delighted to read about that our service having impressed you. The friendly staffs are the most important treasure for the hotel. The entire management team was proud...More

Reviewed April 6, 2018

We visited Xi'an for our 30th wedding anniversary. My wife casually mentioned that to one of the concierge staff (Lauren). The next day, rose petals spelling 30th Anniversary covered our bed. On our last day, Lauren gave us a beautiful anniversary gift. On top of...More

Thank Andrew K
Response from ShangriLaXianMgmt, General Manager at Shangri-La Hotel,XianResponded April 9, 2018

Dear Andrew K, Greetings from Shangri-La Hotel, Xi’an! Thank you for sharing your experience with us and recommending our hotel to TripAdvisor community. We are pleased to know that you enjoyed your stay with us and satisfied with the excellent service from Lauren. My team...More

View more reviews
Most Booked Properties in Xi'an, China
See allSee all
About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$146 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#9 Spa Hotel in Xi'an
#170 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$146 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#9 Luxury Hotel in Xi'an
#9 Spa Hotel in Xi'an
#170 Best Value Hotel in Xi'an
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveler (349)
Room & Suite (86)
Dining (40)
Pool & Beach (3)
Family and Play Areas (3)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
LAXAV8TR
11 March 2017|
AnswerShow all 7 answers
Response from Joseph T | Reviewed this property |
The Hotel Fitness Centre is relatively large and the set up of which is of above average . MAchines and weight lifting equipment are of reasonable condition. It is considered sufficient for a frequent traveler.
0
Votes
RebelVirginia
5 January 2017|
AnswerShow all 7 answers
Response from Tony P | Reviewed this property |
Yes, internet is available, most places provides free WiFi. But Google is not.
1
Vote
Room Tips
"garden view on the higher floor"
Read review
"Rooms 12 and 14 are close to the elevators."
Read review
"Book a Horizon Club room"
Read review
"We saw the garden, good view if you can get a room on that side of the property."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing