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I've stayed at this HGI more than a few times. It's a great property, but the service isn't quite as good as when it first opened. Last year, we would regularly get room upgrades (including suites) as Diamond members with Hilton, but recently they haven't...More
The hotel & room are new, stylish, and reasonably priced. The bed is fresh & comfy. DiDi fare to the nearest line 2 subway stop is about 20 RMB. DiDi fare to the XIY airport is about 110 RMB. A shopping mall is right next...More
Response from 姝言 孟, Public Relations Manager at Hilton Garden Inn Xi'an High-Tech ZoneResponded December 6, 2017
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel.
We will keep providing the qualified product and service. Welcome to choose our hotel again!
I booked HGI Xi'an for a short transit stay. The hotel is amazing, way beyond my expectation of a budget hotel. Nice property and excellent staff. Special thanks to Amanda He at the front desk, who helped me with some local instructions. The service here...More
Response from Lunary-HiltonHelp, Hilton Help at Hilton Garden Inn Xi'an High-Tech ZoneResponded October 13, 2017
thank you for taking the time to write a review about your recent stay at our Hilton Garden Inn Xi’an. We sincerely appreciate your feedback and we are glad to hear that you enjoyed your stay in our hotel. Also it is our...More
It is so nice to find a hotel in China at a reasonable price where everything works. My only complaint is that the breakfast feed was very Chinese oriented - it is understandable because most of the guests are Chinese but there were few choices...More
Management response:Responded September 12, 2017
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate...More
Wow. This is one of the best hotels I have ever stayed in! After a few weeks in a small, run-down, smoker-friendly hotel in a nearby city, this hotel was a breath of fresh air (literally and figuratively)! The service was fantastic, and they were...More
Response from Elaine-HiltonHelp, HiltonHelp at Hilton Garden Inn Xi'an High-Tech ZoneResponded August 21, 2017
Thank you for choosing to stay in Hilton Garden Inn Xi'an High-Tech Zone and sharing your WOW experience with us. I am glad to hear that you enjoyed your stay and you like everything here. I just shared your comments with my colleagues...More