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Hilton Guangzhou Tianhe

Traveler (897)
Room & Suite (375)
Dining (126)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Conveniently located in Guangzhou’s central business district, Hilton Guangzhou Tianhe is just 40 minutes by road from Baiyun International Airport and a few minutes away from a transport hub that provides a 20-minute Metro ride to the airport, speedy train and bus links to Shenzhen and Hong Kong. The 498 spacious guestrooms and suites offer the very latest amenities and comforts designed to make your stay carefree and relaxing. Each room is tastefully decorated in contemporary design, while floor-to-ceiling windows provide unrivalled views of the city’s skyline. Wireless internet access, high definition TV and DVD player round out the Hilton vision of giving guests innovative retreats that embrace a sense of well-being
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Property amenities
Pool
Room service
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Business
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
1,112Reviews
1,254Photos
12Q+A
100Room tips
Traveler rating
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  • 328
  • 91
  • 29
  • 18
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Popular mentions
Comfortable stay with well-equipped facilities. Clean room. Nice and helpful staff. Very convenient, just less than 10 minutes walk from Metro stations (Linhexi Station / Guangzhoudong Railway Station).
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+7
Hotel's Favorite
I’m the type that researches hotels, reviews, area, and checks google earth, in essence I’m obsessed with finding the perfect hotel! We spent 3 nights at the hotel. As Hilton honors member, we received a warm greeting email and free upgraded to deluxe room by Guest Services
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Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 27 Jan 2019
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
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The service staff are kindly and helpful. it is very comfortable to stay in this hotel, and I feel so good , and I’ll come again.Rooms on the south side are quieter.Rooms on the north side are quieter.Breakfast at restaurant on 2nd floor maybe a little crowded but offers huge
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Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 1 week ago
Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. We were delighted to receive your compliments of our hotel ambience as well as guest room views. Thank you very much for your support. We intend to make every effort to ensure your stay with us an enjoyable and memorable experience. We hope to welcome you back soon!
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Although there were negative comments in this review, I felt the stay was still quite pleasant and very much worth the price that was paid. I wrote this review to provide an honest review and point out areas in which the hotel can be improved. I did not follow up with any
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Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 2 weeks ago
We appreciate your feedback following your recent stay with us. We sincerely regret that our hotel did not live up to your expectations, and we have already addressed this issue with our staff. We will conduct effective trainings to our team members so as to improve our services. Exceptional guest service is always the foundation of our brand promise. However, we sincerely regret that we are unable to deliver perfect guest experience during your stay. We sincerely hope that we can serve you better on your next stay with us.
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For the price, I think this hotel offers more than what you pay for. Staffs are well trained and nice. Breakfast at executive lounge is good. Breakfast at restaurant on 2nd floor is a little crowded but offers huge selection of foods. Good gym and swimming pool. Location may not
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Response from Hilton Guangzho... T, Public Relations Manager at Hilton Guangzhou Tianhe
Responded 2 weeks ago
Dear valued guest, thank you for staying with Hilton Guangzhou Tianhe and thanks for your comments. It is a great honor to know that you are satisfied with our hotel ambiance. It is true that our hotel is a perfect place for vacation where you could escape from the hustle and bustle life. Thanks for your suggestions regarding the transportation and we will figure out solutions for this. Look forward to seeing you again soon. Thanks for your recognition which will allow us to keep making progress in the future.
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All photosTravelerRoom & SuiteDining Pool & BeachBusiness Center & Event Rooms
Bedroom: Junior suite
Bathroom located behind the bedroom
View from the room - yes the TV wasn't level.
Professional photo exclusively commissioned by TripAdvisorHilton Guangzhou Tianhe
The King Hilton Deluxe Room at the Hilton Guangzhou Tianhe
Photo provided by managementHilton Guangzhou Tianhe
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12345675
Sorry Ann, I missed this message. I just got back again last week from this hotel & also enjoyed my stay. The home made pizza's at the Italian restaurant were particularly good! In relation to shopping, I have no idea as I was there for work. But what I do know is that there are many markets around GZ & yes the goods aren't real, but they look real. You can barter & go in at least HALF the price at the start, then settle on a price that you are happy with. Thanks.
0 votes
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Are power converters supplied by hotel?
No, but I was able to plug in all my electronics without any issues.
1 vote
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It is a 20-25 minute shuttle ride
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Do you offer a free shuttle to the Canton Fair in October?
I am not sure about transepttation. However they were very helpful in getting me transportation and private drivers and guides as well as taxis that were cheap to get around the city
1 vote
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Is outdoor swimming pool heated and warm enough for swimming?
Yes the pool is heated and can be used all year although it is nearly always empty. The adjoining gym is excellent.
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123
"Corner suites are large and sunny"
"Best view of high buildings of Guangzhou"
"We were on business, so all rooms are OK."
"The rooms from conversations with others in the hotel that stayed on various floors is that the rooms are all exceptionally quiet"
"Just don't go here, trust me."
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12345620
PRICE RANGE
US$124 - US$282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton guangzhou tianhe hotel guangzhou
LOCATION
ChinaGuangdongGuangzhou
NUMBER OF ROOMS
498
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