Novotel Moscow Kievskaya
437 reviews
#31 of 637 Hotels in Moscow
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Kiyevskaya st., 2, Moscow 121059 Russia
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Room & Suite (130)
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About
#31 of 637 hotels in Moscow
Location
Cleanliness
Service
Value
Travelers' Choice
The modern four-star Novotel Moscow Kievskaya hotel is ideal for business and leisure. The hotel is in Moscow city center, opposite Kiyevskaya train station and 10 minutes from the Kremlin. It is near to the Evropeisky shopping center, Moscow City business center, historical Arbat and the Moskva River embankment. Guests can relax in the sauna and enjoy a massage, or use the fitness facilities and pool. The hotel provides a full range of meetings services, with underground parking and free WIFI throughout.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids club
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Russian
Location
Full view
96Great for walkers
Grade: 96 out of 100
127Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
Contact
Kiyevskaya st., 2, Moscow 121059 Russia
Name/address in local language
Getting there
KiyevskayaMoscow Metro3 min
KiyevskayaMoscow Metro3 min
437Reviews17Q+A13Room tips
Reviews
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Popular mentions
+1
I liked the location and the swimming pool. I did not like the breakfast, it was the same for all the entire stay and often missing things, like the spoon, the fork, the cup and eggs were always cold. Some people of staff was unprofessional and the room was very cold for the first 2 days. Poor choice and quality of menu restaurant. IN Addition, I booked and purchased another night (another room) because they did not accept late check out but I was stressed to leave the room earlier than possible in order to guest another traveller. This is not very fair since the room was purchased for one night. They called me to leave the first room earlier and to leave the new one when I was just entering with luggage. This approach of some of the staff was very annoying and ashamed. I'm sorry but this shall be reviewed by the responsible person.…
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Date of stay: December 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Elena Simone, Guest Services / Front Office at Novotel Moscow Kievskaya
Responded 21 Jan 2021
Dear giannitrip, Thank you for the valued feedback. I regret to find out that your stay with us did not meet your expectations at certain points. We will certainly take all your comments into consideration for further improvement. Thank you again for sharing your experience. We look forward to the pleasure of welcoming you back in the near future! Look forward to seeing you again. Best regards, Elena Simone Guests Experience Manager.
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i have fallen into my mattress as it was broken. didn't bother to change room in the middle of the night. bad matteress == bad sleep room was clean and otherwise had nice table to work on. but mattress was an annoyance
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Review collected in partnership with Accorhotels.com
Date of stay: December 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Elena Simone, Guest Services / Front Office at Novotel Moscow Kievskaya
Responded 24 Dec 2020
Dear sdfsdf23f. Thank you for taking your time to share you experience regarding your stay in our hotel. We appreciate your comments as they will definitely help us to improve our service. Please accept our sincere apologies for the inconveniences caused. Look forward to meet you again. Sincerely, Elena Simone Guests Experience Manager
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Novotel standing implying cleaness, service level, etc. The hotel is very well located, with Metro next door - 15 minutes from touristic sites - Bolshoi/Kremlin - Very good and wide breakfast choices.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2020Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Elena Simone, Обслуживание гостей/стойка регистрации at Novotel Moscow Kievskaya
Responded 3 Mar 2020
Dear ElianeValerie66, Thank you for scoring your experience with us. We will be glad to welcome you back at Novotel Moscow Kievskayal! Best regards, Elena Simone Guests Experience Manager
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We stayed here for 3 nights during December and we were really pleased with the accomodation. The room was not tight and we could easily walk around, it was very clean, the bed was comfortable (although the pillows were too soft for my taste) and it's location although not in the typical centre of Red Square it was very convenient. Next to it or opposite to it is the Kievskaya station from which you can take a metro and within 2 stops you are at Red Square. Yandex taxi is the best option though since it picks you up from wherever you are and is super cheap - operates exactly like Uber. Around the hotel there are coffee shops and a Starbucks coffee and a quite large shopping mall with loads of shops. The staff were very attentive and very helpful when needed. No comments on the breakfast since we didn't have any. The hotel also operates with a security entrance where you need to pass through bag control for extra safety. Would definitely recommend this hotel.…
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Date of stay: December 2019
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Quality_Kievskaya, Менеджер по обслуживанию клиентов at Novotel Moscow Kievskaya
Responded 16 Feb 2020
Dear Kassinos, Thank you for choosing Novotel Moscow Kievskaya! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Best regards, Elena Simone Guests Experience Manager
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This time, I would like to share my first experience ever in visiting Moscow and staying at Novotel Moscow Kievskaya. Once my flight (from LHR) touched down in SVO, I decided to take Aeroexpress train to central Moscow station (Belorussky Rail Terminal; approx. 55 minutes). Well, they called this particular train an express train but it was travelling very slow for most of the journey. Once I reached Belorussky Rail Terminal, I got out from the train station and went to Belorusskaya Metro Station next door (Brown/Koltsevaya Line; aka Line 5). From Belorusskaya metro station, I got off at Kievskaya metro station (2 stops away) : I took exit 5 and got out of the metro station. Once I was outside the metro, I could see a fairly big and modern shopping centre in my left hand side and big Novotel, Ibis and Adagio Hotel signs in the building. The main entrance of those 3 hotels is not the same one with main entrance to the shopping centre. Hotel's lobby is located in 5th floor. Check-in was efficient and prompt. Within 15 minutes, I entered my suite room which was located in 11st floor (Room 11239). My room was clean, well maintained and nicely designed. It has separate area for living room/dining room and bedroom. The view from the room was excellent especially at night as it offered a glimpse of the nearby area as well as the city. Everything else was working properly during my 2 nights' stay in this particular hotel. The hotel also provided a complimentary mini bar, a bottle of wine (500 ml) along with macarons and fruits. I was really overwhelmed with the level of service the hotel performed (excellent and well planned). Breakfast in the morning was also someone has to try. Although the breakfast spread was not huge but most of them were of good quality. There is a good money changer located in the corner of the shopping centre where some can exchange their USD or EUR for Rubbles (but No GBP or any other currencies). Overall, this hotel is really ideal to be used as a base for anyone who is visiting Moscow either for business or pleasure. The proximity to metro station is another advantage for this hotel. Based on my latest experience in staying at this particular hotel, I won't hesitate to strongly recommend this hotel to everyone who is looking for quality hotel accommodation in their future trips to Moscow. Personally, I also have no doubt whatsoever in providing a 4 stars' rating for this hotel.…
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Date of stay: January 2020Trip type: Traveled on business
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Quality_Kievskaya, Менеджер по обслуживанию клиентов at Novotel Moscow Kievskaya
Responded 16 Feb 2020
Dear Bambang S, We very much appreciate your comments regarding your stay at the Novotel Moscow Kievskaya and your wonderful trip. It is always a pleasure to receive positive feedback. Thank you very much for giving us a high rating, we take care of our guests and we strive to continuously improve the quality of our services. Thank you again for sharing your experience, for sure your review will be very helpful for the other guests who are planning a trip to Moscow. Thank you for the time you took to write the details of your journey. We hope your next visit will be as pleasant as the previous one. Kind regards, Elena Simone Guests Experience Manager
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PRICE RANGE
US$57 - US$157 (Based on Average Rates for a Standard Room)
LOCATION
RussiaCentral RussiaMoscow3rd Transport Ring (TTK) / Dorogomilovo / District Western (ZAO)
NUMBER OF ROOMS
202
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Claim Your Listing Frequently Asked Questions about Novotel Moscow Kievskaya
Which popular attractions are close to Novotel Moscow Kievskaya?
Nearby attractions include Mall Yevropeyskiy (0.2 km), Kiyevskaya Metro Station (0.2 km), and Europe Square (0.3 km).
What are some of the property amenities at Novotel Moscow Kievskaya?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Novotel Moscow Kievskaya?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Moscow Kievskaya?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Moscow Kievskaya?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Novotel Moscow Kievskaya?
Conveniently located restaurants include Bolognetta, Burger&Pizzetta, and Cosmic Latte.
Are there opportunities to exercise at Novotel Moscow Kievskaya?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Novotel Moscow Kievskaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Moscow Kievskaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Moscow Kievskaya?
The staff speaks multiple languages, including English and Russian.
Are there any historical sites close to Novotel Moscow Kievskaya?
Many travellers enjoy visiting Red Square (3.8 km), Kremlin Walls and Towers (2.8 km), and Moscow Kremlin (3.5 km).