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We were given rooms, 14 of us, at the side of the hotel directly below which was an open-air drinking bar where a rock band was in concert from 10pm up to 4:30am the next day. I called up the front desk to complain but...More
Response from Human Resource O, Manager at Westown HotelResponded February 7, 2018
The management extends our apology regarding the inconvenient experience that you had during your stay. Rest assured details of your complaint will be addressed during department meetings.
We will administer corrective measure regarding this matter.
Thank You for your honest feedback.
Insensitive, inefficient staff who do not seem to have undergone customer service training. They lied that it was only me who complained of the super super loud music of the rock band but we found out during breakfast that everybody called up the front desk...More
The Westown Hotel is one of several hotels locating the the emerging "Smallville", "Boardwalk" and "Atria" districts. Lots of dining options are nearby. It's a mid-range sort of place, definitely plusher than say the GoHotel. It has a pool and is cheek-by-jowl with the M02...More
Everything smells, from the elevators, to the hallways, to the rooms. I booked a superior room in the hopes that it’d be better, but alas, the room smells like mold; and a conference nametag of the previous occupant was lying on the floor near the...More
I did not check in over westown but since my friends and I enjoy their waterpark el dorado then I need to write a review about it. That place is small but since its close to the city and accessible to bara then this place...More