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Stayed 2 nights mid May & had good experience here. Clean, affordable , friendly staff. Came back a week later for 1 night & room was on bar/club side of building. Very noisy till at least midnight. See if you can get room on opposite...More
I had a wonderful stay in this hotel. Very pleasant, warm and inviting. I stayed there with my son and we really enjoyed the ambiance. Food isn't pricey at all. Staff were so accommodating, friendly and also very much approachable.
The place is nIce and tatt pool is massive but if your not into cats then find anoyjer spot. The place has a lit of cats and has that distinctive smell that comes with it. Location is ideal and rates are fair.
We were given rooms, 14 of us, at the side of the hotel directly below which was an open-air drinking bar where a rock band was in concert from 10pm up to 4:30am the next day. I called up the front desk to complain but...More
Response from Human Resource O, Manager at Westown HotelResponded 7 February 2018
The management extends our apology regarding the inconvenient experience that you had during your stay. Rest assured details of your complaint will be addressed during department meetings.
We will administer corrective measure regarding this matter.
Thank You for your honest feedback.
Insensitive, inefficient staff who do not seem to have undergone customer service training. They lied that it was only me who complained of the super super loud music of the rock band but we found out during breakfast that everybody called up the front desk...More