unfortunately we stayed during the pandemic so we were not able to experience the hotel in all its capacity… however we still appreciate the staff’s excellent services with the minimal interaction we had. we were supposed to stay in a ‘mountain’ resort for our anniversary but sadly the resort closed on our second day due to the heightened pandemic alert level. the hubby & me is still so not keen in going home hence we ended up spending our remaining two days at Marriott Iloilo. room are a little bit smaller than some of the Marriott hotels we stayed in before but cozy enough to be comfortable. the food selection - though minimal than usual - were still great. I would surely return when things are back to normal just to experience the hotel in it’s full capacity.
I reserved at this favorite hotel of mine after one and a half year of lockdown. It was just after a big storm hit the city of Iloilo. I was glad to have been upgraded to a junior suite here. Although there was massive electricity brownout, the hotel was not affected. As of these, the first day was overbooked, since the locals rushed to the hotel. The service was still good and I enjoyed my stay.
I stayed and visit Marriott often but what I really missed is the signature Marriott Lobby Scent! They’re gone and you can already smell the mixture of food served at the Runway Kitchen. Hope to revive that! Also there’s a shortage of staff at the bar and dining area.
Rooms are super clean. Staff's are very accommodating and friendly. Food are gastronomically satisfying and affordable. Health protocols are strictly followed upon entering the hotel. Will definitely recommend to my friends and will definitely be back soon.
Stayed in this hotel for a week during the holidays. Had a great time with my family and friends who were also checked in at separate times during my stay. The hotel beds were very comfortable beds and had top notch Customer Service. Although there was a wait sometimes when dealing or when calling the Front Desk, you can really tell that they strive to provide an excellent customer service by getting back to the guest for all guest concerns and requests. However there's always room for improvement: - Ordered the Christmas Lechon Belly Package and wasn't really worth it at all, the Lechon was a little undercooked, with the lechon skin not crispy at all and the sides of fried rice and mixed vegetables were just average, most importantly, it states the package was good for 4-6 pax but the sides were just good for 2-3pax With this experience, I didn't really care to have our meals in the hotel, except for some drinks at the lobby - Shower didn't drain in 2 of our rooms, but they were able to rectify the situation right away (Should be routinely checked) - The bathrooms blinds situation could be better, taking note that there are different travelling groups, families, friends, business associates ? etc. -lastly the no make up room policy for 3 days should be re evaluated, a lot of hotels used Covid as an excuse, but this rule doesn't really work for Leisure Hotels, me personally I don't mind until the 3rd day to completely make up the room, but this policy should be used on a case to case basis, like when guest insist to have the room cleaned for whatever reason, travelling with a kid, bathroom/garbage needs to be cleaned etc, I stayed in a different leisure hotel and they did make up room upon request…
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